355 Jobs in Lancing, Adur found


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Technical Consultant / Senior Service Desk Engineer

Jobs in Lancing,Adur,West Sussex,South East England

Context Rec Jobs
£25,000 - £30,000 /Annum
 Permanent
 Posted about : a month ago

Technical Consultant / Senior Service Desk Engineer. Up to £30k plus benefits.

An experienced support engineer is required by a high calibre IT provider, based in Lancing.

This business, which operates as an IT Supplier to organisations in various industries (Accountancy, Law Firms, Retail/E-Commerce etc.), is expanding and offers the chance for significant career progression, along with excellent training opportunities.

You'll have solid experience in as a 2nd line engineer and will have a good level of competency in the following:

Duties & Accountabilities:

  • To provide 2nd/3rd line support to a portfolio of clients whilst having involvement with presales and projects. (Mostly Voice Network deployments)
  • Monitor systems and identify performance issues proactively
  • Work within strict SLA timeframes and manage escalation of incidents within defined timelines
  • Identify problem trends and implement changes as required
  • Identify, design and plan to ensure continued service availability and ensure all changes are carried out in a controlled and tested manor
  • Work with other functions within the business to help identify issues and requirements with a view to continued service improvement

Technology Requirements:

  • Experience working on an ITIL based Service Desk
  • Software and Hardware Troubleshooting skills
  • Experience with providing Telephony support (VoIP, SIP, TCP/IP, Gamma)
  • Windows Server 2008 & 2012 administration experience.
  • Experience troubleshooting network issues (routers, DNS, DHCP, Wi-fi)
  • Working knowledge and administration of AD, Group policy, Exchange, scripting and remote tools
  • Knowledge of Office 365 & Azure Cloud Platform advantageous
  • Experience with Server deployment would be beneficial.

This is a fantastic opportunity with one of the highest potential IT providers in the area and if you think this role might suit you then apply for this position as soon as possible - it's an urgent requirement.

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