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Customer Service Manager

Jobs in Douglas and Angus,Dundee City,City of Dundee,Scotland

£25,000 - £35,000 /Annum
 Posted about : 7 days ago

Customer Service Centre Manager Electric Vehicle Changing Driver Support Centre Dundee Monday to Friday 9-5 (with flexiblity) c.£25000 - £35000, 25 days holiday, Pension, Life Assurance We are looking for an engaging and passionate Manager for our new Customer Service Centre in Dundee to provide successful day to day management and direction of the ChargePlace Scotland customer interface. Leading a team of dedicated advisors to deliver best in class assistance to Scotland’s growing number of e-vehicle users, and Chargeplace Scotland members. Managing quality and daily performance you will ensure that KPI’s are met as per the terms of the contract, ensuring a full understanding of the impacts and issues that arise, and taking appropriate action to address and resolve where necessary. Coordinating with Key Personnel such as the Contract Operations Manager and Head of Operations to ensure we are providing outstanding service at all times. Key tasks: * To assist the Contract Operations Manager and Network Manager in the performance of his/her duties under the Contract; * To oversee the day to day management of the customer service interface, including the management of the Customer Service Advisers * Schedule and organize shift patterns for other team members to ensure that customers are never left unattended * Understand all organization’s products, services, procedures and guidelines and communicate same to all team members * Monitor customer interactions to ensure that due procedures and quality standards are strictly adhered to across all channels * Ensure staff training is relevant and reflects change as required. * Act as an escalation point for customer concerns and aim to resolve at first point of contact or escalate as required. * To ensure the ChargePlace Scotland customer service facility is available to Users, * Charge point owners, and any other relevant individuals or organisations at all times; * Align with the Comms Manager and align the design, implementation, and coordination of the ChargePlace Scotland communications strategy across all channels * Responsibility for the management and coordination of the provision of RFID media to Charge point owners, Users, and any other relevant parties; and * To work closely with the B1 Network Manager role to provide relevant input into the design, implementation, and coordination of both fault and asset management systems. Specific areas of knowledge & experience required: * Substantial customer service management experience to ensure successful delivery of the * ChargePlace Scotland customer service interface; * Experience of line management of customer contact type personnel to ensure the successful management and direction of the Customer Service Advisers; * Able to develop knowledge of electro-mobility industry and working processes of a charge point management system to provide basic technical assistance to Users, Charge point owners, and any other relevant individual or organisation; * Media and communications experience to contribute to the design, implementation, and coordination of a bespoke ChargePlace Scotland communications strategy. Swarco is committed to a comprehensive policy of equal opportunities in employment in which individuals are selected and treated on the basis of their relevant merits and abilities without regard to race, religion or belief, sex, age, national origin, disability or sexual orientation and are given equal opportunities within the company. The aim of this policy is to ensure that no job applicant or employee receives less favourable treatment on grounds not relevant to good employment practice

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Contracts Manager - Door Industry

Jobs in Dundee,Dundee City,City of Dundee,Scotland

£40,000 - £45,000 /Annum
 Posted about : 5 days ago

Contracts Manager - Door Industry A market leading manufacturer of industrial doors is looking to recruit a Contracts Manager to join their team in Glasgow. This is a great opportunity for an experienced industry professional to take the next step in their career. Offering a basic salary of up to £40K, company vehicle, bonus scheme, company mobile phone, contributory pension scheme and laptop. To be considered for this Contracts Manager role you must have: History of employment at recognised industrial door companies Experience in management roles Technical background within the industrial door industry, preferably an ex engineer Sales or surveying experience Experience liaising with clients on a daily basis Service management or experience scheduling a team of engineersContracts Manager Responsibilities: Ensure the smooth running and profitability of new and existing contracts Manage all site-based activities to ensure that confirmed sales contracts are delivered on time, to the required standards within budget, whilst maximising client satisfaction Plan, direct, and coordinate the industrial installation operations of the business on a day to day basis Attend pre-start meetings to ensure all necessary installation/construction issues are addressed prior to commencement on site Surveying and quoting up prospective jobs Direct and coordinate contracts financial and budget activities to fund operations, increase efficiency and profit margins To also guarantee all internal and external forecasting results meet agreed targets assuring that adequate resource and skills are deployed to ensure the programme of work is fulfilled economically and efficiently If you are an experienced Contracts Manager or have demonstrable success within a similar role in the industrial door industry, please apply now! We aim to respond to suitable candidates within 5 working days. If you have not heard from us within this time, please feel free to contact us to receive feedback on your application and discuss your requirements. Professional Technical acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity

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Sales Exec

Jobs in Dundee,Dundee City,City of Dundee,Scotland

£22,000 - £75,000 /Annum
 Posted about : 18 hours ago

Experienced Sales Executives Wanted!!! This position will be based in the Asia Pacific Region. Company HQ in Singapore. OTE of £75,000 per annum, uncapped The role is a salaried position and has a full relocation package including flights, accommodation,visas and medical cover. There is an excellent commission structure on offer and various prospects for progression. Top performers consistently exceed the quoted OTE. Experience/Skills preferred: * Experience of Telephone based sales; a background in Telecoms or IT is excellent but candidates from backgrounds such as PPI and Utilities have gone on to excel with this client. * Used to dealing with clients and closing business at all levels over the telephone. * An assertive attitude. * Be able to demonstrate excellent negotiating skills and build rapport instantly. * A fluent and intelligent communicator with massive personal ambition and a big dose of common sense * Energetic and enthusiastic. Resilient and able to handle objections. * History of achieving and exceeding targets. The Company: We are a market leading Telecommunication provider serving our clients throughout Asia with an evergrowing portfolio of clients across Asia and the Middle East with a vision to expand globally following recent successes. We proactively seek our corporate clients directly and to do this we require sales people who can close deals at directorate level and maintain relationships over the long term. We have developed a unique sales approach that allows us to maximise on every opportunity possible. Full and ongoing support and training will be provided but we are looking for candidates who are responsible for their own development. Through our professional approach and excellent attention to customer service we aim for substantial growth in our organisation. We offer uncapped commissions and a fast paced but intimate work environment which is not always for everybody. Candidates will have a successful background in B2B or B2C environments but most of all they must have a passion for sales and a desire to maximize their earning potential through the commissions on offer. Our clients are savvy and we are looking for people who can talk to them on their level. Our team work with a pro-active approach and you will be speaking to clients who have requested further information for the products we offer. You will need to have a strong sales background and experience closing business regularly over the telephone. Progression: As we are one of the fastest growing Mobile and Cloud Based Telecoms providers currently in the sector, we are always looking for great people and we only promote internally. The Package This is a genuine opportunity to earn what you are worth. Commissions are uncapped and substantial. There is a competitive base salary and is supplemented by an excellent relocation package, commissions, bonuses, and perks. We proactively reward success with sales bonuses above and beyond the commission structure. A full relocation package is provided including flights, visas, medical insurance, ongoing accommodation and other incentives such as additional cash bonuses and also incentives such as paid trips. If you think you have what it takes then get in touch today

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Trainee Driving Instructor Placement Programme

Jobs in Dundee,Dundee City,City of Dundee,Scotland

£25,000 - £35,000 /Annum
 Posted about : 2 days ago

Please note that this is a course and fees apply. My Four Wheels are looking to expand our team and are recruiting both part time and full time Driving Instructors though out the UK. Next year there will be a record 700,000 learner drivers hitting our roads, there has never been a better time to become a Driving Instructor. No experience is necessary as we provide a comprehensive training course which once completed will get you your ADI licence. During the training we cover many aspects including – * Up to 50 hours in car training with our ADI Instructor * Online theory testing and content * Ability to get your PDI licence which will allow you to earn income during your training Becoming a Driving Instructor has many benefits, these include – * Getting your very own dual controlled car to teach in * Choose which days you want to work your hours * Excellent Pay * Guaranteed position with us upon completion of training We are looking for candidates who meet the following criteria * Reliable * Punctual * Patient * Possess excellent customer service skills * Enjoy meeting new people Anyone can become a Trainee Driving Instructor. Recently we have taken on candidates from driving roles such as HGV drivers, delivery drivers, van drivers, taxi drivers, forklift drivers and bus drivers. We have also successfully trained candidates who have changed career from the education, Sales and engineering sectors. As long as you hold a valid UK / EU driving licence and are 18, you are eligible. Please note that this is a course and fees will be involved For more information, please click the apply now button and fill out our short application form

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Scaffoldlers

Jobs in Dundee,Dundee City,City of Dundee,Scotland

£17 - £17 /Hour
 Posted about : 2 days ago

We require both part 1 and 2 scaffolders for new build housing site in Dundee. Must have CISRS cards Must have previous exerience. Please call us on (phone number removed)

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3.5t Drivers - Not Self employed

Jobs in Ninewells,Dundee City,City of Dundee,Scotland

£08.91 - £11 /Hour
 Posted about : 13 hours ago

Connect Driver Solutions are recruiting for 10 x experienced 3.5T Multi drop drivers for our clients site based in Dundee. Our clients are one of the leading companies in the UK and due to increased volumes require additional 3.5T drivers to support this. The roles of multi drop drivers will require drivers to carry out deliveries within the North East of Scotland as required in a 3.5T Van. What do you need: * Valid CAT B / Car licence held for at least 12 months * Max of 6 points with no DR, DD, CD, IN or TT codes accepted * Must have commercial courier experience If you are interested in this role please hit apply and one of our Driving Team will give you a call CDSLIV

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HGV Class 2 Driver Apprentice - Dundee

Jobs in Ninewells,Dundee City,City of Dundee,Scotland

£20,000 - £20,000 /Annum
 Posted about : 6 days ago

Do you love driving? Are you good with people and like the potential of earning great money after learning new skills? This is a FANTASTIC opportunity to join the UK's largest food service company and earn while you learn to become a Brakes Multi Temp Driver! Apprenticeship summary Working week: Working days are any 5 from 7. Early mornings - start times vary from 4am to 6am but hours will be within working time directive and you be required to work at least 1 Saturday in 4 (subject to change). Average of 48 hours per week Total hours per week: 48.00 (the hours are based on the candidate being over 18) Expected duration: 13 months Your local pub, your favourite restaurant, your children's schools all have one thing in common - Brakes. There are a lot of hungry mouths to feed out there so it's a good job our amazing drivers deliver over 1.5 million items to thousands of restaurants, pubs, hotels, schools, hospitals and care homes in every corner of the UK, proud to play their part in feeding the nation. You're not ordinary, and neither are our drivers. As our response to Covid-19 proved, Brakes drivers are the best of the best. They don't just drive, they are great with their customers too and totally dedicated to keeping the nation fed by delivering orders with care whilst sorting out any issues along the way. It's a vital role, and it can be hard work, but a Brakes driver makes it look easy! The role of a Class 2 driver at our Dundee depot involves delivering ambient, chilled and frozen products to our customers. As a driver apprentice based in Dundee you will enter a learning programme and be mentored to enable you to fully understand our whole operation and your role within it. This would include: • Learning all aspects of the day to day operation within our depot • Delivering in a van whilst gaining knowledge of routes and Brakes customer service • Attend a 5/6 day programme with WTTL in Devizes to learn to drive a Class 2 vehicle • Creating a bond with a 'Buddy driver' who will be there to guide and mentor you through the programme • Undertaking 1 learning module per month throughout the programme, whilst also working towards gaining your CPC • Learning all about the importance of temperature control and the Health and Safety side around it • A complete understanding of daily vehicle checks and the legal and safety side for you and everyone • How to be compliant with Tachograph and working time directive • You will learn the importance of planning and communication within the depot and their routes Upon completing your class 2 training you will be given a loaded vehicle each day with approx. 13-16 drops in delivery order which you would complete daily, then on your return you will be required to refuel, de-kit everything off the rear of the vehicle and debrief within the office. Requirements and prospects Desired skills • Good customer service skills • Be able to demonstrate safe driving skills • Flexibility • Hardworking • Good communicational skills • Team player • Manual Handling skills Personal qualities • Be able to communicate with confidence • Able to adapt to different situations • Organised • Willing to go the extra mile Desired qualifications • Full UK driving licence Future prospects • After 6 months (assuming you pass your Class 2 practical driving test) your salary will increase to £20,000 per annum. • Upon successful completion of the apprenticeship your salary will substantially increase to that of LGV Multi Drop Driver • Further opportunities to develop will be identified within your IPR reviews with the potential to progress into further roles for example, Route Planning or Shift Manager. Things to consider: • Bank holidays are included in the working week • This job is demanding and requires candidates to be physically fit Training to be provided • Level 2 - Large Goods Vehicle (LGV) driver standard • Functional Skills if required • 12 x college days at WTTL • 5 day driving course at WTTL • 1-day CPC training/test • Apprenticeship standard • Large goods vehicle (LGV) driver - Level 2 (GCSE) FEED YOUR AMBITION DELIVER YOUR FUTURE

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LGV 2 Driver

Jobs in Ninewells,Dundee City,City of Dundee,Scotland

£12.2 - £13.2 /Hour
 Posted about : 13 hours ago

Connect Driver Solutions are recruiting for experienced LGV2 Drivers drivers for our clients busy site based in Dundee. Our clients are one of the leaders within there field and due to business wins require additional LGV 2 drivers. The roles we are recruiting for as follows: Carrying out deliveries to sites throughout the North East of Scotland in an LGV 2 vehicle. What do you need: * Valid LGV 2 licence held for at least 12 months * Valid DQC & Digital Tacho Cards * Max of 6 points with no DR, DD, CD, IN or TT codes accepted * Must have commercial tipper experience If you are interested in this role please hit apply and one of our Driving Team will give you a call CDSLIV

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Kitchen Assistant

Jobs in Kirkton of Tealing,Angus,Scotland

£09 - £09 /Hour
 Posted about : 6 days ago

About The Role **Part Time - 24 Hours** Calling all people who are kind, caring and want to make a difference by joining our team of Key Workers: your community needs you! We need people to rally together and join our teams to support society's most vulnerable during these unprecedented times and beyond. As a Kitchen Assistant at HC One, you'll value one thing above all. Kindness. It carries across every aspect of our Dementia, Nursing, Residential and Specialist care homes. Every single person who works here understands that our residents are people just like them with their own stories to tell. And, by joining us, you'll have a wonderful opportunity to give something back to those people. Become a Key worker and make difference. We are committed to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one. About You For you, that will mean helping to prepare and serve nutritious, healthy meals that our residents will love. You'll demonstrate the highest standards in cleanliness, food safety and hygiene. And, whether you're maintaining food supplies and fridge/freezer temperatures, showing new starters how to use the equipment or scrubbing that last bit of spilled food from inside the oven, you'll always have resident wellbeing in mind above anything else. Ideally, you'll have some kitchen experience, but what's for certain is that you'll have either an NVQ2 in Catering or Food Preparation or the willingness to study for one. Great record keeping and organisational skills will be essential, as will the ability to follow recipes. And, whenever you communicate with a resident or co-worker, you'll be truly considerate and kind. Well, after all, it's just in your nature

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Import & Export Shipping Co-ordinator

Jobs in Menzieshill,Dundee City,City of Dundee,Scotland

£30,000 - £35,000 /Annum
 Posted about : 6 days ago

RECRUITMENTiQ is currently working in partnership with a world-leading specialist in the design and manufacture of continuous casting equipment for non-ferrous alloys. Our continuous casting technology is at the forefront of the industry, with over 400 machines operating in 50 countries around the world. We are looking to appoint an experienced Import and Export Shipping Co-ordinator to join the team in Dundee. The Import and Export Shipping Co-ordinator will join the operations team at our Dundee HQ, the computing and creative technology capital of the UK. Key Accountabilities  Co-ordinating all import and export activities for the company – importing of key component parts and assemblies from EU and other territories to support the manufacturing process; exporting of spare parts and assemblies to customers globally; supporting the shipment of R&D parts and material to and from customers globally; coordinating documentation and all other freight forwarding activities. Maintaining and updating all information requirements related to these areas of the business including both internal and external requirements – updating country of origin data as one example. Maintaining and developing all shipping-related site security programs to improve company performance and customer service. Supporting internal improvement programs within the company, particularly in light of changing work patterns (post-covid) and regulatory changes such as Brexit. Essential Skills and Experience Knowledge and experience of Incoterms and freight forwarding procedures, both for importing and exporting (EU and other). Knowledge and experience of shipping procedures and practices. Knowledge and experience of working within MRP and CRM systems. Proficiency in Microsoft Office packages in particular Word, Excel and confident in the use of databases. Sound understanding of health and safety and modern working environments. Desired Skills Positive and motivated attitude. Meticulous attention to detail. Excellent communication skills – both written and verbal. Ability to work as part of a team as well as on own initiative. Great customer service delivery. Good interpersonal skills Sound problem-solving ability  This is an exciting and challenging role that will vary from day to day as you work across a number of vital areas of work. This great opportunity will suit a hard-working and self-motivated individual who will go the extra mile and who takes pride in a job well done. To be an excellent Shipping Co-ordinator you must be organised, detail-oriented and comfortable working with diverse teams. In return for your commitment, you will receive a competitive salary along with a private pension contribution. If you meet the criteria above and want to take a definitive step of progress in your career with an industry-leading figure, send a copy of your CV along with a covering letter outlining your relevant experience, skills, and why you’re the right candidate for this role



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