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Job [5696869 ]

Spanish and Italian speaking Operations Account Coordinator

Jobs in Watford,Hertfordshire,East England

kerr recruitment Jobs
£20,000 - £23,000 /Annum
 Permanent
 Posted about : a month ago
 Expires in: a day

 Benefits: +Benefits

Spanish and Italian speaking Operations Account Coordinator

Up to £23K + Benefits

Watford

Permanent Full-time

Kerr operating as an employment business is working on behalf of our client, a market leader within the printing and graphic communication industry. Our client is looking for an Account Coordinator for managing the order entry to cash process and delivering outstanding customer service to a range of commercial key accounts.

Monday to Friday - 37.5 hours per week. Monday to Friday, 8am to 4pm

Responsibilities:

  • Managing customer orders from order entry to billing
  • Responding effectively to queries relating to customer orders, deliveries, complaints, invoices
  • Managing deliveries in line with customer expectations, liaising with 3rd party warehouses and other supply chain contacts
  • Liaising with credit & collections to ensure any outstanding customer deductions are resolved in a timely manner and to raise credits & adjustments on customer accounts
  • To be in regular contact with Sales Account Managers and to understand the operational requirements of key customers (key contacts, delivery specifications, booking requirements, etc)
  • Implementing process improvements which will improve operational effectiveness
  • Ensuring that customer account records are kept up to date for audit purposes
  • Identifying and resolving problems with the data management team any data error
  • Providing support to other team members accordingly.

The ideal candidate will:

  • Fully fluent in English, Spanish and Italian
  • Proven customer service or logistics experience
  • An ability to work on own initiative and as part of a team
  • Forward thinking and open to new processes/process improvements
  • PC skills - competent on Microsoft Office
  • SAP experience would be an advantage
  • A pro-active and flexible attitude
  • An ability to work under pressure and to tight deadlines when required

Closing Date: 20th September 2020

Please note:

  • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
  • Please do not hesitate to regularly have a look at the Kerr Recruitment website for an overview of all our vacancies.
  • Kerr Recruitment are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job.
  • Whilst we endeavor to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.
  • By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please go to

Skills  

Industries  

Customer Service Advisor Jobs

See more Customer Service Advisor Jobs in Watford,Hertfordshire,East England |

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Job [5702464 ]

Head of Customer Transformation

Jobs in Reading,Berkshire,South East England

Yell Group Jobs
 Permanent
 Posted about : a month ago
 Expires in: 2 days

 Benefits: Excellent Salary & Benefits

We are looking for a Head of Customer Service Transformation to join us at Yell. Your role will be to lead the transformation of Customer Service at Yell driving customer obsession through our operational execution across all sites including customer and non-customer facing operations both on and offshore.

Historically Yell has had a Sales led culture which, as a monopolistic print business selling adverts that couldn't be changed for 12 months, worked. Following the exit of the print directory business and the successful move into Digital Marketing Services, our customers now need and expect a professional and expert customer service where we get things right first time, we are easy to deal with and we provide a service worth paying for.

The service we offer customers today is not where we want it to be with 1 in 3 customers leaving us each year, 1 in 4 customers complaining about us, low NPS and a range of poor reviews across a variety of external platforms.

Our vision is to become a growing business and one which is growing because of our service. Customers will join us to get our expertise, stay with us to keep it and buy more from us seeing their businesses be more successful because of it.

The Head of Customer Service Transformation will lead the change to make this vision a reality through our operational execution and with a deep understanding of our customers, operational processes and practice will influence the necessary change required collaborating with all other functions in the business.

Day to day

  • Lead Model Office approach and determine how we drive consistency and operational excellence by developing the Model Call, Model Agent and Model Manager determining best practice and trialing before industrializing through the operation. Inclusive list but not exhaustive; comms and culture, tools and system, location & environment, learning and development, measures and metrics, reward and recognition.
  • Lead the review of our site and location strategy for Customer Service aligned to our service model of the future and financial plan
  • Lead the review of opening hours based on contact demand and the future needs of our customers
  • Define the communications operating rhythm for the Customer Service function ensuring we align to broader SLT review
  • Review all operational generated customer communications and define action plan to ensure communications are clear, relevant, add value, drive ROI and are cost effective
  • Define the role for technology in our service evolution to improve customer service whilst driving down operational cost leading initiatives such as email channel closure, a sync messaging launch, IVR deflect and auto payment line
  • Review IVR structure, contact and channel strategy for customer service challenging and influencing relevant interventions to improve customer experience and reduce cost to serve
  • Define, build capability and deploy necessary quality assurance model to assure ourselves of our people interactions with customers
  • Work with Sales to drive operational excellence across both areas joins up to drive the right customer experience, reduces complaints, churn and driving up nps
  • Act as CS lead to inform Pay and Reward review to deliver right customer and people outcomes in CS
  • Work closely with Insight Team to develop the right balanced scorecard, customer insight and CS reporting suite and appropriate measures and metrics for all levels in CS function
  • Own the evolution of Service Management Academy and L&D requirements for our CS people from induction and through life
  • Take an active role in customer journey mapping working with CX to ensure we can and are operationalizing the change to best effect
  • Work closely with CX and Product management to determine tiered service level for future propositions to deliver optimal customer experience driving proportionate ROI for the business
  • Work closely with the operation, CX, Process Design, Tech and Change to review key processes which drive failure in the CS organization in the form of complaints, churn and failure to pay i.e. in contract, cancellation, out of contract, cancel and rebook processes, debt management path
  • Act as lead interface with ICS and maximize the value from the relationship
  • Lead the development of external recognition awards we plan to enter and associated submissions
  • Develop a roadmap of opportunity to bring in outside in thinking to help us learn from other industries to transform more quickly
  • Own the CS transformational roadmap aligned to press release and FY22 YE plan and act as conscience for CS team to deliver on promises

Skills & experience required

  • Significant experience (15+years) operating at a senior level running large and complex Customer Service operations
  • Prior experience working in a B2B organization
  • Proven ability to drive significant organization change including culture and behavior change
  • Strong communication and influencing skills up to board level
  • Exemplary ability to manage and engage across a complex matrix
  • Naturally customer obsessed and evidence of championing the customer in all aspects of career to date
  • Commercially and financially astute and comfortable using complex data and insight
  • Future focused with a keen and active interest in the use of technology in pursuit of customer service
  • Inquisitive, curious mind with an appetite to learn from other industries and companies

Reasons to apply

In return for your hard work commitment, we can offer you….

  • Competitive salary plus annual bonus.
  • 25 days' annual leave.
  • Employee pension scheme.
  • Health and wellbeing support.
  • Access to internal discount hub.
  • Employee recognition scheme.
  • Ability to work from home.

A little about Yell...
We're the No.1 provider of managed digital marketing services for all types of local businesses in the UK. We've recently been through a transformation journey from the print marketing business we were previously known as (Yellow Pages) to a now full-fledged Digital business who has partnered with Google, Facebook, Microsoft Bing, Apple and Alexa. Our aim is simple - to help customers achieve their business goals. We do this by building and managing a customised digital marketing programme for their business. Our mission is to enable great conversations between trusted businesses and consumers, through the power of cutting-edge technology, innovative solutions and best in class service.

Industries  

Customer Services Manager Jobs

See more Customer Services Manager Jobs in Reading,Berkshire,South East England |

External

Job [5703148 ]

Sales Advisor

Jobs in Highgate,King's Lynn and West Norfolk,Norfolk,East England

£18,000 - £21,000 /Annum
 Permanent
 Posted about : 25 days ago
 Expires in: 3 days

Sales Advisor - Kings Lynn - 18,000/21,000 ALH Recruitment are looking to recruit a Sales Advisor for our client based in Kings Lynn, who continue to lead their industry. You’ll be joining a lively and driven team, with a very strong work ethic. This Sales Advisor role provides a great opportunity to learn the business and engage with your customer base, whilst managing Internal Accounts. Responsibilities * Manage Internal Accounts and customer expectations by providing a fantastic customer service, whilst answering a high volume of calls per day. * Determine customer requirements and identify the best solution in line with company processes and procedures * Always looking for opportunities to up sell and ensure the customer is fully aware of all products/services. You will have; * Excellent customer service skills * The ability to build relationships internally and externally * A desire to exceed targets and be a great team player If you feel you have the skills and experience to step into this role, please apply below

Industries  

Customer Services Jobs

See more Customer Services Jobs in Highgate,King's Lynn and West Norfolk,Norfolk,East England |

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Job [5707946 ]

Customer Service Representative

Jobs in Northampton,Northamptonshire,East Midlands

Advancing People Ltd Jobs
£22,000 - £26,000 /Annum
 Permanent
 Posted about : 24 days ago
 Expires in: 6 days

We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Job Duties
* Maintaining a positive, empathetic and professional attitude toward customers at all times.
* Responding promptly to customer inquiries.
* Communicating with customers through various channels.
* Acknowledging and resolving customer complaints.
* Knowing our products inside and out so that you can answer questions.
* Processing orders, forms, applications, and requests.
* Keeping records of customer interactions, transactions, comments and complaints.
* Communicating and coordinating with colleagues as necessary.
* Providing feedback on the efficiency of the customer service process.
* Ensure customer satisfaction and provide professional customer support.
* Complying with all policies and procedures set by the company
* Processes orders for shipping including folding/packing paperwork and attaching shipping labels
* Other duties as assigned

Job Skills Required
* Patience
* Attentiveness
* Ability to communicate clearly
* Knowledge of the product
* Ability to use positive language
* Acting skills
* Time management skills
* Ability to read customers
* Unflappability
* Goal-oriented focus
* Ability to handle surprises
* Persuasion skills
* Tenacity
* Closing ability
* Empathy
* Willingness to lear

Skills  

Industries  

Customer Support Jobs

See more Customer Support Jobs in Northampton,Northamptonshire,East Midlands |

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Job [5713286 ]

Product Support Associate

Jobs in Southampton,City of Southampton,Hampshire,South East England

The Works Staffing Solutions (Bournemouth) Limited Jobs
£19,000 - £20,000 /Annum
 Permanent
 Posted about : 23 days ago
 Expires in: 5 days

 Benefits: excellent benefits

Product Support Associate

Shift Pattern: Monday - Friday 8.30am - 5.30pm

Basic salary £19,000 per annum

Our client is a highly successful and globally recognised company. They are currently seeking customer focussed and professional individuals to join their successful team.

You will be responsible for answering telephone and email enquiries from customers around Europe regarding their technical products. You will offer both pre and post-sales support. The level of support required is considered to be of a technical nature and there is no selling as part of the role.

Good telephone manner and written communication is essential. Customer service experience necessary and some technical ability would be an advantage.

Our client offers some great benefits, including:

  • Healthcare plans
  • Wellness initiatives
  • Career development
  • Staff discounts
  • Regular 1 to 1's and coaching
  • Free parking
  • Subsidised canteen

Apply today or contact us to find out more about the role.

We also have ongoing requirements for individuals who are interested in sales roles, including Sales Consultant, Account Manager, Telesales Executive, Telemarketing Executive, Customer Care Associate, etc. Please contact us for more details.

(Due to the very high volumes of applications we are currently receiving, with regret we are only able to contact candidates who are successful in progressing to the next stage. If you have not been contacted within 10 working days of your application, then please presume that you have not been successful on this occasion.)

Industries  

Call Centre (Inbound) Jobs

See more Call Centre (Inbound) Jobs in Southampton,City of Southampton,Hampshire,South East England |

Sponsored

Job [5713369 ]

German and Polish speaking Customer Service Specialist

Jobs in Sunbury on Thames,Spelthorne,Surrey,South East England

kerr recruitment Jobs
£22,500 - £22,500 /Annum
 Permanent
 Posted about : 23 days ago
 Expires in: 5 days

 Benefits: +Bonus +Benefits +Travel Allowance

German and Polish speaking Customer Service Specialist

Permanent Full Time

Sunbury-on-Thames

Up to £22.5K + Bonus + Benefits + Travel allowance

Kerr Recruitment is operating on behalf of our client, an international company, is seeking to appoint a German and Spanish speaking Customer Service Specialist. The successful candidate will be responsible for queries coming via telephone, emails, social media channels.

Working hours: Monday to Thursday 8am to 5pm, 8am to 3pm on Friday.

Main Duties and Responsibilities

  • Respond to queries from customers from different markets in an efficient and timely manner to ensure customer satisfaction as well updating records in the CRM database.
  • Provide first level technical support. Calls that exceed first level technical support should be passed to the Technical Support team.
  • Identify opportunities from inbound calls by questioning the customer; these will be passed to a sales representative.
  • Manage live chat requests, respond to comments from the social media management system and emails.
  • Follow company procedures to manage logistical issues.
  • Participate in regular hands-on product training to increase product knowledge.
  • Regularly review and update email templates used in the CRM system.
  • Perform other work-related duties as assigned.

Ideal candidate would have:

  • Must be fluent in English, German and Polish (verbal and written).
  • The candidate should be customer focused, have excellent communication and organisational skills.
  • 1-year experience of dealing with customers on the phone and in email in an administrative/office-based role would be ideal.
  • Ability to prioritise their own workload, be able to co-operate with others in a close team environment, be numerate and be able to use independent judgment.

Closing Date: 30/09/2020

Please note:

  • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
  • Please do not hesitate to regularly have a look at the Kerr Recruitment website for an overview of all our vacancies.
  • Kerr Recruitment are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job.
  • Whilst we endeavor to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.
  • By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please go to

Skills  

Industries  

Contact Centre Jobs

See more Contact Centre Jobs in Sunbury on Thames,Spelthorne,Surrey,South East England |

Standard

Job [5713399 ]

Director In a Furniture Factory

Jobs in Germany

AdvertCV Jobs
£4,000 - £4,500 /Month
 Any
 Posted about : 23 days ago
 Expires in: 4 days

 Benefits: Food, Salary, Safety clothes, A place to stay

Verify the work of 10 people, quality control and transport check. No English needed, high wedges. 


IMPORTANT!! Please go to  to apply. Don't send your CV to our email because our email box is full.

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See more Accountancy Jobs in Germany |

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See more Automotive Jobs in Germany |

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See more Engineering Jobs in Germany |

See more Health & Safety Jobs in Germany |

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See more Energy, Oil & Gas Jobs in Germany |

See more Design, Creative & Arts Jobs in Germany |

See more Consulting Jobs in Germany |

See more Construction Jobs in Germany |

See more Media Jobs in Germany |

See more Pharmaceutical Jobs in Germany |

See more Procurement Jobs in Germany |

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See more Retail Jobs in Germany |

See more Recruitment Consultancy Jobs in Germany |

See more Property Jobs in Germany |

See more PR Jobs in Germany |

See more Multilingual Jobs in Germany |

See more Marketing Jobs in Germany |

..

Sponsored

Job [5721230 ]

Head of Customer Services

Jobs in London,City of London,Greater London,London

Get Recruited UK Ltd Jobs
£60,000 - £70,000 /Annum
 Permanent
 Posted about : 19 days ago
 Expires in: 9 days

 Benefits: Excellent Benefits + Progression

HEAD OF CUSTOMER SERVICE

CENTRAL LONDON (WEEKLY INTERNATIONAL TRAVEL)

UP TO £70,000 + BENEFITS + INTERNATIONAL TRAVEL

THE OPPORTUNITY:

We are currently working with a well-established international business, who are recruiting for a Head of Customer Service to join their London Head Office team, and work across their other sites in Germany and Sweden also. This is a fantastic opportunity for an experienced Head of Customer Service to join a vibrant, outgoing, innovative and expanding business at an exciting period of expansion.

As the Head of Customer Service you will manage and oversee the relationship with their outsourced customer service provider, but also constantly strive for improvement across the customer service department. This will include reviewing processes, looking at new technology, competitor analysis etc.

The ideal candidate must have excellent customer service management experience and ideally experience managing an outsourced customer service function.

RESPONSIBILITIES:

  • Managing sites in London, Germany and Sweden
  • Developing and maintaining strong relationships with stakeholders within the outsourced customer service provider
  • Supporting the outsourced partner with processes, procedures, regular reporting and feedback
  • Constantly reviewing processes and policies to strive for improvement in efficiency and output
  • Regular monitoring of KPIs to identify areas of concern and improvement quickly
  • Managing ad-hoc projects within the Customer Service department
  • Creating, leading and managing the training for the department
  • Work closely with the senior management team to collaborate on projects and ideas
  • Responsible for the overall performance of all 3 sites
  • Travelling between the 3 offices on a weekly basis
  • Working as part of a fast-paced and vibrant team

REQUIREMENTS:

  • Experience within Customer Service Management is essential
  • Previous experience managing an outsourced customer service function is desirable
  • Excellent stakeholder management skills
  • Proven track record of delivering strong customer service KPIs
  • Experience within a multi-site or international role is desirable
  • Confident to implement new procedures and processes

TO APPLY: Please send CV immediately

Get Recruited is acting as an Employment Agency in relation to this vacancy.

Skills  

Industries  

Customer Services Manager Jobs

See more Customer Services Manager Jobs in London,City of London,Greater London,London |

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Job [5739927 ]

Customer Service Advisor - Finnish Speaking

Jobs in Trafford Park,Trafford,Greater Manchester,North West England

Advancing People Ltd Jobs
£20,000 - £22,000 /Annum
 Permanent
 Posted about : 16 days ago
 Expires in: 14 days

Advancing People Multilingual - Recruitment Specialists are now recruiting for a Finnish Speaking Customer Service Advisor for their client based in Trafford Park, Greater Manchester.

As a Finnish Speaking Customer Service Advisor it will be your responsibility to work with customers, primarily those based in the Finnish speaking region and covering the Finnish speaking markets, providing excellent customer service via phone, live-chat and email ensuring enquiries are dealt with in a prompt and professional manner.

Roles & Responsibilities:

  • Receive incoming calls
  • Deliver high quality customer service
  • Assist with new customer's enquiries
  • Process orders received via the telephone, fax, e-mail or internet
  • Be proactive in the area of Customer retention

Person Specification:

  • Fluent in Finnish
  • Strong customer focus and professional approach
  • Excellent communication skills, both oral and written
  • Ability to work effectively as part of a team
  • Good computer skills
  • Positive "can do" attitude

This is a full time Permanent position offering an annual salary of up to £22,000 + attractive company benefits.

Advancing People Multilingual - Recruitment Specialists

Advancing People Multilingual Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.

Skills  

Industries  

Customer Service Advisor Jobs

See more Customer Service Advisor Jobs in Trafford Park,Trafford,Greater Manchester,North West England |

External

Job [5746492 ]

Trainee Sales Support Administrator

Jobs in Newcastle upon Tyne,Tyne and Wear,North East England

 Permanent
 Posted about : 16 days ago
 Expires in: 12 days

Trainee Customer Administration Coordinator – Property business – Customer Service! IN THE TOON! Full training - Young vibrant office Great starting salary - No experience needed - NEWCASTLE So…. Afraid of the phone? Don't apply! Not a flexible team player - Don’t reply! Not career focussed - Don’t reply! Don’t like training and a great buzzy vibe - DONT apply! Hopeless organisation and don’t like people? Don’t apply! I think you get the picture! If you are buzzing, coordinated, communication leg