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Looking for jobs in Customer Services & Call Centre?
Our jobsite is the top helpful, job search platform offers the best customer service advisor jobs as well as career opportunities for inbound and outbound call centre positions. This will be the perfect career opportunity if you enjoy building a good relationship with customers, promoting positivity as well as wanting to be a part of a friendly and helpful environment! Read on to see the facts and figures for your career in serving customers.
Did you know the average wage for a job in customer service is £16,622? However, many people work part-time in these roles and the pay for this role does not change much by experience, with the most experienced earning only a bit more than the least. Most people move on to other positions if they have more than 20 years of experience in this career.
Customer service assistant careers hold an average wage between £11,433 to £18,349 and will include tasks such as answering customer inquiries, helping to solve customer problems, selling products and taking orders, arranging services for customers, processing complaints, taking information from customers and entering it on a database as well as taking payments by cash, cheque or credit card.
If you are going to work full-time as a customer assistant, usually you will find yourself spending around 37-40 hours per week, although working hours will vary from employer to employer.
Part-time work is often available due to the nature of the role. During busy periods such as Christmas and summer holidays, significant overtime hours may be expected.
However, careers in customer service management involve duties such as Helping to build good customer relations, recruiting staff, arranging staff meetings, training, and development, handling complaints and queries, sorting security issues, Financial responsibilities and arranging promotional events
As a customer service manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible. You will also be expected to know your company’s products and policies inside out as well as being able to communicate with other members of staff.
Be that as it may, did you know that the average salary with inbound call centre jobs is £17,790 per year? However, in March 2019, the average salary for Inbound Call Centre jobs rose by £463 (5%).
Yet, the industry with the highest salary for Inbound Call Centre jobs and outbound call centre jobs is Customer Services. The average Customer Services salary for this employment type is £17,000.
Over and above that, the average income for Call Centre jobs is £21,000 along with the responsibilities of obtaining client information by answering telephone calls, interviewing clients, verifying the information and informing clients by explaining procedures, answering questions and providing information.
In March 2019, the average salary for Call Centre jobs rose by £846 (11%).
Moreover, if you are interested in becoming an emergency call handler, the annual pay is £19,945 to £21,947.
Your roles will include, taking calls from the public, doctors or the NHS 24 service, recording details from calls on a computer including exact location and details of the emergency, prioritising calls in order of urgency,getting as much information out of the caller as possible, to pass onto the ambulance crew before they arrive, keeping ambulance crew up to date with the situation,talking with the caller and keeping them calm until the ambulance arrives, giving first aid and medical advice to people in life-threatening situations and answering non-emergency calls from GP surgeries wanting a patient transferred to hospital.