Customer Services and Call Centre Jobs Looking for jobs in Customer Services & Call Centre?

Our jobsite is the top helpful, job search platform offers the best customer service advisor jobs as well as career opportunities for inbound and outbound call centre positions. This will be the perfect career opportunity if you enjoy building a good relationship with customers, promoting positivity as well as wanting to be a part of a friendly and helpful environment! Read on to see the facts and figures for your career in serving customers. 

Did you know the average wage for a  job in customer service is £16,622? However,  many people work part-time in these roles and the pay for this role does not change much by experience, with the most experienced earning only a bit more than the least. Most people move on to other positions if they have more than 20 years of experience in this career. 

Customer service assistant careers hold an average wage between £11,433 to £18,349 and will include tasks such as answering customer inquiries, helping to solve customer problems, selling products and taking orders, arranging services for customers, processing complaints, taking information from customers and entering it on a database as well as taking payments by cash, cheque or credit card.

 If you are going to work full-time as a customer assistant, usually you will find yourself spending around 37-40 hours per week, although working hours will vary from employer to employer.

 Part-time work is often available due to the nature of the role. During busy periods such as Christmas and summer holidays, significant overtime hours may be expected.

The top companies for customer service careers are Halfords, HSBC, and Argos and the highest paying areas are the city of London (£23,324) and Central London (£22,131). 

However, careers in customer service management involve duties such as Helping to build good customer relations, recruiting staff, arranging staff meetings, training, and development, handling complaints and queries, sorting security issues, Financial responsibilities and  arranging promotional events

As a customer service manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible. You will also be expected to know your company’s products and policies inside out as well as being able to communicate with other members of staff.

Be that as it may, did you know that the average salary with inbound call centre jobs is £17,790 per year? However, in March 2019, the average salary for Inbound Call Centre jobs rose by £463 (5%). 

Yet, the industry with the highest salary for Inbound Call Centre jobs and outbound call centre jobs is Customer Services. The average Customer Services salary for this employment type is £17,000.

Over and above that, the average income for Call Centre jobs is £21,000 along with the responsibilities of obtaining client information by answering telephone calls, interviewing clients, verifying the information and informing clients by explaining procedures, answering questions and providing information. 

In March 2019, the average salary for Call Centre jobs rose by £846 (11%).

Moreover, if you are interested in becoming an emergency call handler, the annual pay is  £19,945 to £21,947. 

Your roles will include, taking calls from the public, doctors or the NHS 24 service, recording details from calls on a computer including exact location and details of the emergency, prioritising calls in order of urgency,getting as much information out of the caller as possible, to pass onto the ambulance crew before they arrive, keeping ambulance crew up to date with the situation,talking with the caller and keeping them calm until the ambulance arrives, giving first aid and medical advice to people in life-threatening situations and answering non-emergency calls from GP surgeries wanting a patient transferred to hospital.

412 Customer Services Call Centre Jobs found


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Job [ 4484494 ]

Sales Administrator

Jobs in TF2 6,Trench,Telford and Wrekin,Shropshire,West Midlands

£18,000 - £22,000 /Annum
 Permanent
 Posted about : 7 days ago
 Expires in: 21 days

 Benefits: DOE)

Sales Administrator – Permanent - Telford L & C Consulting are recruiting on behalf of a successful and established, Telford based organisation for a new Sales Administrator / Renewals Administrator to join them on a permanent basis. This is an excellent opportunity for an experienced Customer Service Administrator who is looking for a role that offers strong personal development and promotion opportunities for the right person. Working as part of a small team of administrators in a modern environment, your duties will include (but not be limited to): * Dealing with existing customers on a daily basis as they call and email in * You will be updating contract details, processing correspondence and helping with relevant queries * You’ll also get involved in reporting, handling complaints and other ad hoc administration work * Handle new enquiries via phone and email To be considered for this excellent opportunity, you MUST have a background in administration and office based, customer service / internal sales roles. You’ll be IT literate, professional, flexible in your approach and have excellent written and verbal communication skills. You must be well organised and be able to display a high degree of accuracy in your work. The Telford site is commutable from Shrewsbury, Wolverhampton, Perton, Newport, Shifnal, Market Drayton, Bridgnorth, Codsall etc Alternative job titles could include Administrator, Customer Service Admin, Customer Service Assistant, Customer Service Advisor, Admin Assistant, Policy Admin, Sales Admin, Client Support, etc L & C Consulting Specialising in the recruitment of permanent and ‘temp to perm’ roles in the Shropshire area -you’ll find we provide a professional but friendly, efficient, system driven recruitment service - where we remember that people do matter. Offering a full recruitment service across a variety of sectors; we continuously strive to ensure we give an honest, reliable service. Due to the high volume of applications we receive it is not always possible to respond to unsuccessful applicants. Therefore if we have not responded to your application within four working days, please assume that on this occasion your application has not been successful. With a wealth of specialist knowledge in the local, recruitment market, L & C Consulting are an employment agency working on behalf of our clients. L & C Consulting is an Equal Opportunities Employer. Applicants must be eligible to work in the UK full time without restriction

Industries:

Customer Services & Call Centre Jobs

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Job [ 4486949 ]

Customer Service Advisor

Jobs in DL15 8,Crook,County Durham,Durham,North East England

£09.36 - £09.36 /Annum
 Temporary
 Posted about : 7 days ago
 Expires in: 21 days

CUSTOMER SERVICE ADVISOR Temporary vacancies for Customer Service Advisors based in Crook. To start on 3 February for 3 months. Working hours are Monday to Thursday, 8.30am-5pm and Friday, 8.30am-4.30pm. The main purpose of this role is to act as the first point of contact for all customers and service users requiring access to public services, dealing with customer enquiries on all aspects within the remit of Customer Services. It is essential that you have experience in a Contact Centre. You will be a confident communicator with excellent customer service skills. You should be flexible, able to multi- task and have a good understanding of general office systems and procedures, including a good level of IT. Main Duties To assist in the provision of front line services through face-to-face, telephone, self-service and e-based contacts. Deal with customer service requests, answering queries, giving advice on services and managing the progress of each enquiry through to conclusion. To support the capture of complaints, comments, compliments and suggestions from customers using CRM systems. To collect and validate information to assist in a quick and accurate service provision including the prevention and detection of benefit fraud. Maintain up-to-date records. Schedule appointments for customers where necessary. Assist customers in locating information. Other duties as required.Skills/Qualifications Previous experience in a Contact Centre is essential. Good IT skills including the use of Microsoft packages. Excellent people and customer service skills. Ability to prioritise workload and multi-task. 4 x GCSEs A*-C. Angel Human Resources is acting as an Employment Business in relation to this vacancy

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Customer Services & Call Centre Jobs

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Job [ 4486941 ]

Customer Success Manager

Jobs in M11 4,Clayton,Manchester,Greater Manchester,North West England

£60,000 - £70,000 /Annum
 Permanent
 Posted about : 7 days ago
 Expires in: 21 days

 Benefits: plus Commission

An enterprise level B2B SaaS solution for clients worldwide is seeking a Customer Success Manager based in Manchester office or Remote to join their growing team. The world class SaaS company recently received £4M funding and developed their technology which uses Artificial Intelligence and Natural Language Processing. They have grown their revenues by 50% in 2019 and they aim to grow another 60% by 2021. The company has been successfully supporting businesses and consumers globally since 2013. Their robust AI product is being purchased by prestigious global companies and now they want to focus on a Customer Success Strategy to drive their mission and success. This is a brand-new role for the company. As the Customer Success Manager your duties will include: * Reporting to the CEO and board. * Design, develop and implement a Customer Success Strategy * Develop and manage an enterprise client portfolio (High value / Low volume) * Study data to ensure best in class customer journey * Responsible for reducing churn and maximizing upsell and cross sell opportunities. * Visiting clients who are globally based – 20% travel required. An ideal Manager will have the following skills and experience: * Proven Customer Success Manager within SaaS/DigiTech * Accountable for Enterprise client portfolios in multiple vertical markets * Experience of carrying a commercial target * Strong leadership and business acumen * Based remotely and flexible to travel

Industries:

Customer Services & Call Centre Jobs

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Job [ 4485342 ]

Customer Advisor

Jobs in ME19 4,Kings Hill,Tonbridge and Malling,Kent,South East England

£16,500 - £17,500 /Annum
 Permanent
 Posted about : 7 days ago
 Expires in: 21 days

I have an exciting new role for a trainee customer advisor to join one of Europe's leading mutual insurance groups in the Maidstone area The Customer Advisor will be responsible for the following: * Completing inbound and outbound Customer Service requests, claims and calls * Receiving and uploading claims forms and keeping Customers informed of progress * Completing and assisting with Administration tasks to support claim handlers * Ensuring system records are kept up to date and Customer activity is recorded accurately * Adhering to legal requirements, industry regulations and quality standards as set The ideal Candidate will have: * Call handling skills * Great organisation * High attention to detail * Excellent verbal and written communication skills The working hours for this role are Monday-Friday 9-5 (36.25 hrs a week) and includes great company benefits. If you have the skills to be a Claims Assistant and are looking for a new challenge give me a call today

Industries:

Customer Services & Call Centre Jobs

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Job [ 4489359 ]

Debt Recovery Agent - South West London

Jobs in South West London, Greater London

£23,000 - £36,000 /Annum
 Permanent
 Posted about : 7 days ago
 Expires in: 21 days

 Benefits: Basic £23,000 OTE £28000 MPE £36000

Field Recovery Agent (Warrant Officer) IMMEDIATE STARTERS WANTED! SALARY: Basic Salary of £21,000 with realistic earnings of £26,000 and maximum potential to earn over £34,000 per year through a fantastic bonus and commission structure. A living allowance of £2,000 will apply to those who reside within central London postcode areas (N, NW, E, W, SE, SW) IMPORTANT: You must have your own car and licence to apply for this role. Applications received without will not proceed to interview stage. THE ROLE: A typical day in the Field involves travelling from your home to meet our client's customer's properties to gain face to face contact with the aim of securing a resolution to an outstanding arrears balance. To resolve the balance an agent might simply put the customer in touch with our client or they might discuss the customer's situation themselves and therefore propose a suitable solution to resolve the matter. On particular visits the aim will be to secure a payment in full, negotiate payment arrangements or discuss other long term solutions to assist the customer and stop further action. On instances where a resolution cannot be gained you would be asked to attend Court to obtain a Warrant of Entry on behalf of our Utility clients. Once the Warrant is obtained you would return to the property to oversee the installation of a prepayment meter with the assistance of an engineer and locksmith. Please be aware that this is NOT a bailiff / repossession / enforcement role. BENEFITS: Working for a Gold awarded Investors in People company, Resolvecall are delighted to offer the following package: * 28 Days Annual Leave * Bonus and Commission Structure * Fuel Card and business expenses * Regular monthly and weekly incentives * Allowances for attendance and skill building * Health Care Scheme * Pension Policy * Perkbox * Full Training TRAINING: Resolvecall will provide full training as employment commences. You must be able to stay away from home for 1 week as your training may be held at our Head Quarters in Glasgow, Scotland. In the event of this all travel and accommodation expenses would be covered, which includes a daily meal allowance. EXPERIENCE: We welcome applicants from a range of different backgrounds and are confident that our training will give you the skills and confidence to excel in the role regardless of previous experience. Examples of previous experience that can help in the transition would be as follows; * Police or Military (Army, Navy or Air force), Special Forces, National Service. * Face to Face Sales, Door to Door Sales, Field Sales Rep. * Debt Recovery, Field Officer, Enforcement Agent, Bailiff (County Court/Revenue), Recovery Agent, Debt Collector, Collections, Civil Enforcement, Warrant Officer, High Court Enforcement. * Evictions Agent, Housing, Immigration Officer, Census Officer. * Security, Door Work, SIA, Prison Officer. KEY SKILLS: * Professional and self-motivated with excellent communication skills and must be someone who we can trust to be the face of our business to customers at their properties. * Self-motivated with the ability to use initiative in all sorts of different customer service scenarios due to the majority of the role involving lone working with remote management. * People orientated and target driven to ensure a first class service is provided to both our clients and their customers. * Negotiation and problem solving, whilst keeping a positive attitude in a fast paced customer facing environment. SHIFTS: This role is a 42 hour working week with a 2 week rotating shift pattern: Week 1: Mon - Fri 08:00 - 16:30 Week 2: Mon - Fri 11:30 - 20:00, Sat 09:00 - 13:00 REQUIREMENTS: * Clear CRB check (conducted after Interview) * Full and satisfactory employment references for the last 5 years. * Clear Credit Checks (conducted after Interview) * Full UK Driving Licence * Full access to your own vehicle * Sat Nav Please Note: All above pre-employment checks will be conducted after interview. We are an equal opportunities employer. As an FCA regulated company - we will conduct credit, anti-money laundering, and criminal record checks. All candidates must supply 5 years employment reference checks as part of our pre-employment screening process. Please note that candidate details will be kept on file for 6 months to allow for consideration for future vacancies

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Job [ 4484824 ]

Customer Service Advisor

Jobs in WR14 3,Great Malvern,Malvern Hills,Worcestershire,West Midlands

£19,000 - £22,000 /Annum
 Permanent
 Posted about : 7 days ago
 Expires in: 21 days

 Benefits: benefits

Our client is a well-known organisation in Worcestershire who are looking to expand their Customer Service team to provide a first-class service to their customers. Key Responsibilities * Taking sales orders via the telephone/email and answering general customer queries * Checking customers’ account details and customer sales contracts to ensure that orders are processed correctly * Processing sales orders on the IT system in peak times * Dealing with customer complaints and arranging corrective action * Performing general office duties and additional functions as and when required Successful Applicant * Good communication skills * Accuracy and attention to detail is essential * Ability to work on own initiative or as part of a team, in a busy work environment * The ability to prioritise workload * Good knowledge of Microsoft Office 365, Access, Word and Excel * Experience within food production or manufacturing would be desirable but is not essential What’s On Offer * A competitive package + great benefits * A supportive team environment * Full training will be provided

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Customer Services & Call Centre Jobs

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Job [ 4488484 ]

Internal Sales

Jobs in CV32 4,Royal Leamington Spa,Warwick,Warwickshire,West Midlands

£10,901 - £10,901 /Annum
 Permanent
 Posted about : 7 days ago
 Expires in: 21 days

Part time - £10901 A superb opportunity has arisen for Key Account Co-ordinator on a job share basis. We are proud to be recruiting for this renowned business in Leamington Spa and are interested in hearing from candidates with experience in customer service, account management, Sales Administration, Sales Coordination, Internal sales or similar background. Job Purpose: Perform a key role in supporting and managing our Global customers, working to exceed their expectations and offer a Premier Customer Experience. This role is a job share to work Wednesday afternoon, Thursday and Friday. Job Responsibilities: Customer contact for all order management related issues. Communicate with customers on a daily basis with order updates, collate monthly KPI figures for report out. Ensure customer requested delivery is achieved with a target of >95%. Develop communications and relationships between the company, division and customers. Expedite orders to meet the changing demands of customers. Management of customer order book on a daily basis with reports. Deal with customer enquiries and requests in a professional manner. Manage customer electronic ordering process. Working with external sales to support the customer needs. Participate in team meetings contributing with ideas and initiatives. Challenge and drive process improvements. Clear invoice queries to ensure timely payment. Occasional travel in the UK will be required. Qualifications, Skills & Experience: Excellent communication, problem solving, and time management skills are essential to ensure smooth handover between job share partners. Self- starter with experience in a results and target driven environment; supply chain experience is an advantage.Proven order management experience is essential. Experience in developing customer/supplier relationships. Ability to work on own initiative and proactively take on tasks. Proficient in JDE, Microsoft packages, and other Company databases. Positive approach to new tasks and special projects. A customer focused team player. To apply or find out more please contact Matt or Felicity at Brellis Recruitment asap

Industries:

Customer Services & Call Centre Jobs

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Job [ 4484104 ]

German Customer Service Representative

Jobs in RG1 2,Reading,Berkshire,South East England

£20,000 - £24,000 /Annum
 Permanent
 Posted about : 7 days ago
 Expires in: 21 days

 Benefits: Benefits

Our Reading-based client is looking to recruit a German speaking Customer Service Representative to join their busy and expanding team. This is made up of eight UK Customer Service Representatives and one French and two German speakers. You will be fluent in English and German (both written and spoken). Previous experience in an office-based customer service environment is preferred, as is possessing exceptional communication skills. Candidates from a customer focused retail background will also be suitable. The ideal candidate for this role will be confident, friendly and adaptable to the needs of the team. The company is easily accessible by public transport, but you should live in the Berkshire area and be looking for a multinational employer with a track record of providing a professional and pleasant working environment. Based near a train station on the outskirts of Reading, this role is commutable from locations such as Reading, Newbury, Bracknell, Basingstoke, Maidenhead and Ascot. Please apply via this website to be considered for this role. Park Street People Ltd does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. We are acting as an Employment Agency in relation to this role

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Job [ 4483697 ]

On-Site Recruitment Consultant

Jobs in Hatfield

 Permanent
 Posted about : 7 days ago
 Expires in: 21 days

Are you innovative, forward thinking and dynamic? Do you have a passion for building strong relationships? Are you a high performer with a desire to surpass expectations? Due to recent growth within our business, OA are embarking on a new adventure and are therefore recruiting for an On-Site Recruitment Consultant to manage one of our largest accounts. This is an integral role within our organisation and we are seeking only the very best! To perform this role well you will be: Have experience in managing high volume temporary staff – onsite experience would be fantastic! Able to work at a fast pace whilst maintaining super high quality standards To always be one step ahead of the game and able to forecast, plan and exceed targets   To communicate effectively at all levels including directors Have a strong, flexible work ethic and always willing to go above and beyond This outstanding opportunity will involve: To generate fresh ideas to proactively attract candidates to our site including identifying new methods Have an analytical mind in order to produce high level management reports to meet our clients’ needs Strategic Management of the Account Identify areas of improvement to add value to our client whilst maxi sing revenue streams Provide market intelligence and competitor analysis to remain at the forefront of the recruitment market To ensure all KPIs are met within strict timelines Optimise all opportunities to increase brand awareness for our client and OA Tackle all challenges with creativity and a solution based attitude If you are excited by this opportunity and you are keen to join an award winning company, we would love to hear from you! Get in touch today on (phone number removed) Thank you for your interest in this vacancy, which is being advertised by Osborne Appointments, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days. (Should you wish to speak to one of our team, please contact the Welwyn Garden City Office) Osborne Appointments is an award winning recruitment agency specialising in the supply of temporary, contract and permanent placements.  In order to keep up to date with all our recruitment activity,please like us on Facebook, follow us on Instagram and sign up for free email job alerts on our website

Industries:

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Job [ 4483693 ]

Graduate Customer Service Advisor - £ 8:26 - £ 9:33 per hour – Tam

Jobs in B79 7,Tamworth,Staffordshire,West Midlands

£08 - £09 /Annum
 Temporary
 Posted about : 7 days ago
 Expires in: 21 days

One of our prestigious clients based in Tamworth are looking to recruit a Graduate Customer Services Advisor to join their successful team. This role is due to expansion within the business and full training will be given. This role offers a basic hour rate of £ 8:26 per hour with a monthly bonus which then makes the hour rate £ 9:33 per hour. Lovely hours of work are Monday - Friday 9:00 am – 5:30 pm. Duties include: * Making outbound calls on a business to business level to existing customers and clients * Contacting business regarding outstanding payments that are overdue * Building rapport and go the extra mile to ensure empathy and compassion is portrayed in a professional manner. * Building strong relationships * Updating in house database with relevant information Successful candidates must have: * An outgoing, dynamic and self motivated personality * Able to work closely in a team environment and on your own initiative * Great interpersonal skills along with the hunger and desire to succeed within this fantastic company! Benefits include: Free Parking Salary: £ 8:26 - £ 9:33 per hour Hours of Work: Monday – Friday – 9:00 am – 5:30 pm Job Ref: SH 164 Hollyfield Personnel do not contact or write to unsuccessful candidates. If you have not heard anything from Hollyfield Personnel within 2 – 5 working days of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are giving permission for Hollyfield Personnel to contact you and retain your details

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