Customer Services and Call Centre Jobs Looking for jobs in Customer Services & Call Centre?

Our jobsite is the top helpful, job search platform offers the best customer service advisor jobs as well as career opportunities for inbound and outbound call centre positions. This will be the perfect career opportunity if you enjoy building a good relationship with customers, promoting positivity as well as wanting to be a part of a friendly and helpful environment! Read on to see the facts and figures for your career in serving customers. 

Did you know the average wage for a  job in customer service is £16,622? However,  many people work part-time in these roles and the pay for this role does not change much by experience, with the most experienced earning only a bit more than the least. Most people move on to other positions if they have more than 20 years of experience in this career. 

Customer service assistant careers hold an average wage between £11,433 to £18,349 and will include tasks such as answering customer inquiries, helping to solve customer problems, selling products and taking orders, arranging services for customers, processing complaints, taking information from customers and entering it on a database as well as taking payments by cash, cheque or credit card.

 If you are going to work full-time as a customer assistant, usually you will find yourself spending around 37-40 hours per week, although working hours will vary from employer to employer.

 Part-time work is often available due to the nature of the role. During busy periods such as Christmas and summer holidays, significant overtime hours may be expected.

The top companies for customer service careers are Halfords, HSBC, and Argos and the highest paying areas are the city of London (£23,324) and Central London (£22,131). 

However, careers in customer service management involve duties such as Helping to build good customer relations, recruiting staff, arranging staff meetings, training, and development, handling complaints and queries, sorting security issues, Financial responsibilities and  arranging promotional events

As a customer service manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible. You will also be expected to know your company’s products and policies inside out as well as being able to communicate with other members of staff.

Be that as it may, did you know that the average salary with inbound call centre jobs is £17,790 per year? However, in March 2019, the average salary for Inbound Call Centre jobs rose by £463 (5%). 

Yet, the industry with the highest salary for Inbound Call Centre jobs and outbound call centre jobs is Customer Services. The average Customer Services salary for this employment type is £17,000.

Over and above that, the average income for Call Centre jobs is £21,000 along with the responsibilities of obtaining client information by answering telephone calls, interviewing clients, verifying the information and informing clients by explaining procedures, answering questions and providing information. 

In March 2019, the average salary for Call Centre jobs rose by £846 (11%).

Moreover, if you are interested in becoming an emergency call handler, the annual pay is  £19,945 to £21,947. 

Your roles will include, taking calls from the public, doctors or the NHS 24 service, recording details from calls on a computer including exact location and details of the emergency, prioritising calls in order of urgency,getting as much information out of the caller as possible, to pass onto the ambulance crew before they arrive, keeping ambulance crew up to date with the situation,talking with the caller and keeping them calm until the ambulance arrives, giving first aid and medical advice to people in life-threatening situations and answering non-emergency calls from GP surgeries wanting a patient transferred to hospital.



25 Customer Services Call Centre Jobs found


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Job [ 5470578 ]

Order Processor

Jobs in Stoke on Trent,City of Stoke on Trent,Staffordshire,West Midlands

Brampton Recruitment Ltd Jobs
£21,000 - £25,000 /Annum
 Permanent
 Posted about : 24 days ago
 Expires in: 4 days

This client is based within the construction industry and is seeking an individual to join their team. The role will be processing orders in a busy environment and dealing with technical questions and queries.

Job Description:

  • Using a bespoke software package to process customer orders accurately and in a timely manner
  • Liaising with customers regarding any queries with their orders and responding to questions via telephone and email
  • As an Order Processor you will help customers with details about information on products/services

Candidate Requirements:

  • Strong attention to detail
  • Good communication skills by both telephone and email
  • Ability to multi-task and prioritise
  • Desire to learn and a 'can do' attitude
  • As an Order Processor you will be computer literate and good knowledge of Microsoft Office
  • Experience in Order Processing and dealing with customers on the telephone

Hours: Full Time

Salary: £21,000 - £25,000 per annum DOE

Brampton Recruitment are an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region.

Industries  

Customer Services & Call Centre Jobs Other Customer Services & Call Centre Jobs

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External

Job [ 5495557 ]

Sales Advisor

Jobs in Highgate,King's Lynn and West Norfolk,Norfolk,East England

£18,000 - £21,000 /Annum
 Permanent
 Posted about : 15 days ago
 Expires in: 13 days

Sales Advisor - Kings Lynn - 18,000/21,000 ALH Recruitment are looking to recruit a Sales Advisor for our client based in Kings Lynn, who continue to lead their industry. You’ll be joining a lively and driven team, with a very strong work ethic. This Sales Advisor role provides a great opportunity to learn the business and engage with your customer base, whilst managing Internal Accounts. Responsibilities * Manage Internal Accounts and customer expectations by providing a fantastic customer service, whilst answering a high volume of calls per day. * Determine customer requirements and identify the best solution in line with company processes and procedures * Always looking for opportunities to up sell and ensure the customer is fully aware of all products/services. You will have; * Excellent customer service skills * The ability to build relationships internally and externally * A desire to exceed targets and be a great team player If you feel you have the skills and experience to step into this role, please apply below

Industries  

Customer Services & Call Centre Jobs

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Job [ 5459251 ]

Charity Fundraisers Needed - Work from Home for Call Centre

Jobs in Bristol

NL Recruitment Jobs
£09 - £09 /Hour
 Temporary
 Posted about : a month ago
 Expires in: 15 hours

Working from home opportunities for Charity Fundraisers!

No longer able to work for your charity due to COVID-19 risks?

Our client is urgently looking for face to face fundraisers in Bristol to join their telephone fundraising team.

We are looking for fun, friendly and confident fundraisers who are passionate about continuing their contribution to charities. You will be joining an exciting and busy Call Centre located in Bristol City Centre, with possible working from home arrangements!

Role:

Your role as a Telephone Fundraiser will be making outbound calls on behalf of various charities and not for profits, inspiring members of the public to donate on a monthly basis to incredible, life changing causes. You will only be making warm calls and scripts will be provided!

Pay:

  • Weekly pay

  • Starting rate of £9.20 per hour (including holiday pay)

  • Plus you'll earn bonuses on top of your hourly rate when achieving targets, which is effective from your first day!

Full time hours:

  • Monday to Friday - 12.00pm to 8.00pm

  • Saturday - 10.30am to 6.30pm (2 Saturdays a month required, pick any day off during the week!)

Call Centre benefits:

  • Opportunity to quickly start working from home!

  • Ongoing support, training and coaching provided in the Call Centre

  • Positive working environment in the Call Centre

  • Free fruit, tea & coffee is provided in the Call Centre

  • Showers at Call Centre - great for those that cycle or walk into work!

  • Social events; make friends for life!

  • Pool and foosball table in Call Centre

  • Prizes and bonuses rewarded to staff members who have excelled in the Call Centre

  • Opportunities to progress within the Call Centre into various roles such as Coaches, Trainers, Performance Leaders, Account Managers, Script Readers etc.

How to apply:

Please contact NL Recruitment today if you are a friendly, bubbly individual looking to start work immediately! To start your application, reply to this advert with your CV and one of our consultants will be in touch with you. We look forward to hearing from you!

Industries  

Customer Services & Call Centre Jobs Call Centre (Outbound) Jobs

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Job [ 5513107 ]

Account Manager

Jobs in Ipswich,Suffolk,East England

Get Recruited UK Ltd Jobs
£25,000 - £30,000 /Annum
 Permanent
 Posted about : 10 days ago
 Expires in: 19 days

 Benefits: Uncapped Commission + Benefits

ACCOUNT MANAGER

IPSWICH

£25 - 30K BASIC SALARY

COMMISSION + BENEFITS + CAREER PROGRESSION

Get Recruited are proudly supporting a UK leading supplier of Personal Protection Equipment, due due to steady progressive growth, are looking for an Internal Sales Account Manager to join their exciting and fast paced sales team. As a family ran company, they pride themselves on their customer service and the ability to assist their clients with top quality products and services. The right candidate for the role will have extensive experience within a sales account manager position and will have a proactive approach to growing and development new and existing business.

THE ROLE:

  • Provide excellent account management to new and pre-existing clients
  • Work closely to with the Account Director to proactively plan sales strategies
  • Organise and attend meetings both on-site and off-site to present products and services
  • Chase and qualify inbound leads through a range of avenues
  • Formulate annual and monthly sales targets
  • Use a CRM platform to input and maintain all sales data for effective communication

THE PERSON:

  • Account Management experience essential
  • Extensive B2B sales experience
  • Strong business acumen and commercial awareness
  • Excellent spoken and written English
  • Diary management and great multi-tasking ability
  • Confident to meet and present to clients at all levels
  • Microsoft Office / CRM experience desirable

THE BENEFITS:

  • Up to 30K basic salary
  • Uncapped Commission
  • Pension
  • Parking

TO APPLY:

Shortlisting is taking place imminently so please send your CV in for immediate consideration.

Get Recruited is acting as an Employment Agency in relation to this vacancy.

Skills  

Industries  

Customer Services & Call Centre Jobs Sales Jobs Account Manager Jobs

See more Customer Services & Call Centre Jobs in Ipswich,Suffolk,East England |

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Job [ 5522560 ]

Remortgage Case Handler

Jobs in Beckenham, Kent

Connect2Staff Jobs
£18,500 - £18,500 /Annum
 Permanent
 Posted about : 5 days ago
 Expires in: 23 days

Our Client is looking to recruit a Remortgage Call Handler
Monday to Friday 9am - 5pm £18.5k

Main Duties are

. Carry out legal investigations on remortgage applications, and identify and issues.
. Address and report any issues to the client and give recommendations on how to proceed
with any issues.
. To ensure that excellent customer service is delivered at all times.

Reading View. Press Alt Shift A for accessibility help.

Essentials Requirements

· Be fully knowledgeable of the remortgage process

· Understand the difference between tenures and how to deal with them

· Be able to check an Official Copy and plan and be able to identify and address any issues

· Be able to request, interpret and deal with Provisional and Final Redemption Statements

· Ensure Customers are aware of any shortfalls and Early Repayment Charges and in the event of a shortfall obtain a source of funding

· Understand mortgage offers and be able to identify and advise on any relevant conditions

· Understand the implications of occupiers of a property and how to deal with them

· Carry out Land Registry searches and deal with any issues which may arise

· Be able to check a legal Title and deal with any queries and/or discrepancies

· Be able to deal with Restrictions, Cautions and Unilateral Notices

· Understand and be able to competently deal with Deeds of Postponements

· Know how to request an OS1 and deal with it when received. When obtaining priority searches ensure that the relevant date from the last office copy is provided and the priority is given against the correct lender as a charge and no subsequent entry

Connect2Staff/Connect2Kent, part of Commercial Services Trading/Kent Ltd, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.

Skills  

Industries  

Customer Services & Call Centre Jobs Customer Service Advisor Jobs

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Job [ 5485138 ]

Portuguese Speaking Quality Analyst

Jobs in Exeter,Devon,South West England

kerr recruitment Jobs
£18,666 - £18,666 /Annum
 Permanent
 Posted about : 19 days ago
 Expires in: 9 days

 Benefits: +Benefits

Portuguese Speaking Quality Analyst

Basic salary £18,666- increasing to £19,227 after successful completion of 6 months services

Exeter, Devon area

Full-Time Permanent

Kerr Recruitment is operating on behalf of our client, an international quality call analyst's organisation. The successful candidate will be analysing telephone calls and written communication and providing accurate and actionable feedback.

Initial training and onboarding to be completed from home during the first few weeks, due to the Coronavirus Pandemic. Once lockdown has been lifted and social distancing measure relaxed, returning to the office based in Exeter.

Working hours: Monday to Friday 9am-5.30pm

Responsibilities:

  • Analyse customer to client telephone calls and written communication
  • Provide feedback to policies and appropriate procedures used to enable the Client to deliver outstanding customer service
  • Provide accurate and actionable feedback in their service delivery and quality, according to the specifications
  • Navigate custom software applications to research appropriate resolution and input results and comments in the company system.
  • Ensure the evaluations are completed in a timely manner
  • Attend training to support your role and achieve required standards of competence
  • Comply with all policies and h&s procedures
  • Support the Project Team Leader and carry out other general duties

The ideal candidate will:

  • Be fluent in Portuguese and English
  • Experience in the travel, banking and/or energy sectors would be useful but not essential.
  • Be able to work within a high-pressure environment
  • Be able to multitask
  • Interest in technology and ability to understand and resolve technical issues
  • Ability to utilise efficiently current word processing, spreadsheet, database, e-mail and internet software
  • Have highly effective communication skills
  • GCSE (A- C) or equivalent qualifications

Closing Date:15th July 2020

Please note:

  • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
  • Please do not hesitate to regularly have a look at the Kerr Recruitment website for an overview of all our vacancies.
  • Kerr Recruitment are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job
  • Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future
  • By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please go to http://www.kerr-recruitment.co.uk/privacy-notice/

Skills  

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Customer Services & Call Centre Jobs Customer Service Advisor Jobs

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Job [ 4032336 ]

Russian - English Speaking Representative

Jobs in Liverpool, UK

Eco Nuevo Life Jobs
£01 - £01 /Month
 Any
 Posted about : 7 months ago
 Expires in: 2 years

 Benefits: Participate in professional training lead by our professional trainers Become a member of a friendly, multicultural team You can develop and grow with the company as a member of our career program We ensure you in house doctor, central located office and casual dress code

ENL is a company delivering business and sales process all over the world. Our HQ is located in Madrid, Spain. Founded in 2011 by a close group of passionate workers dedicated to provide our customers with excellent service. Constantly looking forward for new ways that allow greater service. A company is a manufacturer representative, importer and distribution company operating in the markets of Spain, Russia and England as well. We are sure that with our experience and market knowledge, we can help your company gain new business and market share, as well as develop established accounts within the territories. If we can establish a good business relationship, it would result in increasing sales for both parties as well as the introduction of new product lines

currently we are looking for Russian - English Speaking Representative  to join our London / Liverpool offices


Your responsibilities will be the following:

  • As a Customer Representative you give accurate information to customers
  • Involve your customers – realise and understand their needs, provide positive experience for them
  • You will be the first contact of the customers
  • Be proactive - identify deeper drivers of customer needs
Requirements
  • Native or near native language knowledge in Russian and fluent English is a must
  • Excellent knowledge of MS Office
  • Strong interpersonal, communication and customer service skills
  • Ability to work in a pressured environment and multi-task is essential
We offer
  • Participate in professional training lead by our professional trainers
  • Become a member of a friendly, multicultural team
  • You can develop and grow with the company as a member of our career program
  • We ensure you in house doctor, central located office and casual dress code

If interested please send your CV to our Human Resources department to rafalbiuroukrrus@gmail(dot)com 

Industries  

Customer Services & Call Centre Jobs Customer Services Manager Jobs

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Job [ 4032337 ]

Russian - English Speaking Representative

Jobs in Manchester, UK

Eco Nuevo Life Jobs
£01 - £01 /Month
 Any
 Posted about : 7 months ago
 Expires in: 2 years

 Benefits: Participate in professional training lead by our professional trainers Become a member of a friendly, multicultural team You can develop and grow with the company as a member of our career program We ensure you in house doctor, central located office and casual dress code

ENL is a company delivering business and sales process all over the world. Our HQ is located in Madrid, Spain. Founded in 2011 by a close group of passionate workers dedicated to provide our customers with excellent service. Constantly looking forward for new ways that allow greater service. A company is a manufacturer representative, importer and distribution company operating in the markets of Spain, Russia and England as well. We are sure that with our experience and market knowledge, we can help your company gain new business and market share, as well as develop established accounts within the territories. If we can establish a good business relationship, it would result in increasing sales for both parties as well as the introduction of new product lines

currently we are looking for Russian - English Speaking Representative  to join our London / Liverpool offices


Your responsibilities will be the following:

  • As a Customer Representative you give accurate information to customers
  • Involve your customers – realise and understand their needs, provide positive experience for them
  • You will be the first contact of the customers
  • Be proactive - identify deeper drivers of customer needs
Requirements
  • Native or near native language knowledge in Russian and fluent English is a must
  • Excellent knowledge of MS Office
  • Strong interpersonal, communication and customer service skills
  • Ability to work in a pressured environment and multi-task is essential
We offer
  • Participate in professional training lead by our professional trainers
  • Become a member of a friendly, multicultural team
  • You can develop and grow with the company as a member of our career program
  • We ensure you in house doctor, central located office and casual dress code

If interested please send your CV to our Human Resources department to rafalbiuroukrrus@gmail(dot)com 

Industries  

Customer Services & Call Centre Jobs Customer Services Manager Jobs

See more Customer Services & Call Centre Jobs in Manchester, UK |

See more Customer Services Manager Jobs in Manchester, UK |

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Job [ 3985254 ]

Russian - English Speaking Representative

Jobs in London, UK

Eco Nuevo Life Jobs
£01 - £01 /Month
 Contract
 Posted about : 7 months ago
 Expires in: 2 years

 Benefits: Participate in professional training lead by our professional trainers Become a member of a friendly, multicultural team You can develop and grow with the company as a member of our career program We ensure you in house doctor, central located office and casual dress code

ENL is a company delivering business and sales process all over the world. Our HQ is located in Madrid, Spain. Founded in ##### by a close group of passionate workers dedicated to provide our customers with excellent service. Constantly looking forward for new ways that allow greater service. A company is a manufacturer representative, importer and distribution company operating in the markets of Spain, Russia and England as well. We are sure that with our experience and market knowledge, we can help your company gain new business and market share, as well as develop established accounts within the territories. If we can establish a good business relationship, it would result in increasing sales for both parties as well as the introduction of new product lines

currently we are looking for Russian - English Speaking Representative  to join our London / Liverpool offices


Your responsibilities will be the following:

  • As a Customer Representative you give accurate information to customers
  • Involve your customers – realise and understand their needs, provide positive experience for them
  • You will be the first contact of the customers
  • Be proactive - identify deeper drivers of customer needs
Requirements
  • Native or near native language knowledge in Russian and fluent English is a must
  • Excellent knowledge of MS Office
  • Strong interpersonal, communication and customer service skills
  • Ability to work in a pressured environment and multi-task is essential
We offer
  • Participate in professional training lead by our professional trainers
  • Become a member of a friendly, multicultural team
  • You can develop and grow with the company as a member of our career program
  • We ensure you in house doctor, central located office and casual dress code

If interested please send your CV to our Human Resources department to #####

Industries  

Customer Services & Call Centre Jobs Other Customer Services & Call Centre Jobs

See more Customer Services & Call Centre Jobs in London, UK |

See more Other Customer Services & Call Centre Jobs in London, UK |

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Job [ 4032335 ]

Russian - English Speaking Representative

Jobs in London, UK

Eco Nuevo Life Jobs
£01 - £01 /Month
 Any
 Posted about : 7 months ago
 Expires in: 2 years

 Benefits: Participate in professional training lead by our professional trainers Become a member of a friendly, multicultural team You can develop and grow with the company as a member of our career program We ensure you in house doctor, central located office and casual dress code

ENL is a company delivering business and sales process all over the world. Our HQ is located in Madrid, Spain. Founded in ##### by a close group of passionate workers dedicated to provide our customers with excellent service. Constantly looking forward for new ways that allow greater service. A company is a manufacturer representative, importer and distribution company operating in the markets of Spain, Russia and England as well. We are sure that with our experience and market knowledge, we can help your company gain new business and market share, as well as develop established accounts within the territories. If we can establish a good business relationship, it would result in increasing sales for both parties as well as the introduction of new product lines

currently we are looking for Russian - English Speaking Representative  to join our London / Liverpool offices


Your responsibilities will be the following:

  • As a Customer Representative you give accurate information to customers
  • Involve your customers – realise and understand their needs, provide positive experience for them
  • You will be the first contact of the customers
  • Be proactive - identify deeper drivers of customer needs
Requirements
  • Native or near native language knowledge in Russian and fluent English is a must
  • Excellent knowledge of MS Office
  • Strong interpersonal, communication and customer service skills
  • Ability to work in a pressured environment and multi-task is essential
We offer
  • Participate in professional training lead by our professional trainers
  • Become a member of a friendly, multicultural team
  • You can develop and grow with the company as a member of our career program
  • We ensure you in house doctor, central located office and casual dress code

If interested please send your CV to our Human Resources department to #####

Industries  

Customer Services & Call Centre Jobs Customer Services Manager Jobs

See more Customer Services & Call Centre Jobs in London, UK |

See more Customer Services Manager Jobs in London, UK |

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