Customer Services and Call Centre Jobs Looking for jobs in Customer Services & Call Centre?

Our jobsite is the top helpful, job search platform offers the best customer service advisor jobs as well as career opportunities for inbound and outbound call centre positions. This will be the perfect career opportunity if you enjoy building a good relationship with customers, promoting positivity as well as wanting to be a part of a friendly and helpful environment! Read on to see the facts and figures for your career in serving customers. 

Did you know the average wage for a  job in customer service is £16,622? However,  many people work part-time in these roles and the pay for this role does not change much by experience, with the most experienced earning only a bit more than the least. Most people move on to other positions if they have more than 20 years of experience in this career. 

Customer service assistant careers hold an average wage between £11,433 to £18,349 and will include tasks such as answering customer inquiries, helping to solve customer problems, selling products and taking orders, arranging services for customers, processing complaints, taking information from customers and entering it on a database as well as taking payments by cash, cheque or credit card.

 If you are going to work full-time as a customer assistant, usually you will find yourself spending around 37-40 hours per week, although working hours will vary from employer to employer.

 Part-time work is often available due to the nature of the role. During busy periods such as Christmas and summer holidays, significant overtime hours may be expected.

The top companies for customer service careers are Halfords, HSBC, and Argos and the highest paying areas are the city of London (£23,324) and Central London (£22,131). 

However, careers in customer service management involve duties such as Helping to build good customer relations, recruiting staff, arranging staff meetings, training, and development, handling complaints and queries, sorting security issues, Financial responsibilities and  arranging promotional events

As a customer service manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible. You will also be expected to know your company’s products and policies inside out as well as being able to communicate with other members of staff.

Be that as it may, did you know that the average salary with inbound call centre jobs is £17,790 per year? However, in March 2019, the average salary for Inbound Call Centre jobs rose by £463 (5%). 

Yet, the industry with the highest salary for Inbound Call Centre jobs and outbound call centre jobs is Customer Services. The average Customer Services salary for this employment type is £17,000.

Over and above that, the average income for Call Centre jobs is £21,000 along with the responsibilities of obtaining client information by answering telephone calls, interviewing clients, verifying the information and informing clients by explaining procedures, answering questions and providing information. 

In March 2019, the average salary for Call Centre jobs rose by £846 (11%).

Moreover, if you are interested in becoming an emergency call handler, the annual pay is  £19,945 to £21,947. 

Your roles will include, taking calls from the public, doctors or the NHS 24 service, recording details from calls on a computer including exact location and details of the emergency, prioritising calls in order of urgency,getting as much information out of the caller as possible, to pass onto the ambulance crew before they arrive, keeping ambulance crew up to date with the situation,talking with the caller and keeping them calm until the ambulance arrives, giving first aid and medical advice to people in life-threatening situations and answering non-emergency calls from GP surgeries wanting a patient transferred to hospital.



305 Customer Services Call Centre Jobs found


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Job [ 5206067 ]

Sales Agent (Swedish)

Jobs in City of London, London

EMS International (Recruitment Services) Jobs
 Permanent
 Posted about : 8 days ago
 Expires in: 20 days

 Benefits: Competitive Salary + Benefits

Sales Agent (Swedish) | Competitive Salary + Relocation package + Bonus and Benefits package | Financial Sector | Malta

SRGEurope has been appointed to recruit an experienced Sales Agent (Swedish) for a dynamic and innovative online trading platform.

If you have a private interest or experience in finance, it is a merit but not a must since on-site training is provided. This Sales Agent (Swedish) role is an incredible opportunity for those looking to work in a dynamic environment with opportunities for further professional and personal growth.

Sales Agent (Swedish) Responsibilities:

  • Creating and maintaining relationships with clients over the phone
  • Market research
  • Documents verification and collection
  • Liaising with potential clients and converting them into active ones

Sales Agent (Swedish) Requirements:

  • Fluent in Swedish and strong English language skills
  • Previous experience in a similar environment
  • Strong communication and teamwork skills
  • High capacity to learn at a rapid pace
  • Ability to work under pressure
  • Well-versed with the Microsoft Office suite including Excel, Word and Mail
  • Outgoing personality

To Apply

If you would like to proceed to the next stage press apply now, if you want to know more e-mail us at support@srgeurope.com or call us for Malta +356 277 82156, for Gibraltar +350 200 69999, for UK 0207 183 6462 we look forward to hearing from you.

We have a variety of jobs ranging from £25k-£150k, so if this one is not suitable please visit our website www.srgeurope.com for other exciting opportunities you can apply for.

Why Malta?

Malta is a Southern European island country consisting of an archipelago in the Mediterranean Sea, full of history, beaches, culture and friendly people. It is easily accessible from most UK airports with a flight time of around just 3 hours. English is Malta's second official language so communication forms no problem. Summer weather is fantastic and the winters are mild. You certainly won't be bored in Malta, from hiking, mountain biking, rock climbing, scuba diving, paragliding, and windsurfing or just relaxing on the beautiful beaches - there really is something for everyone.

Sales | Swedish | Malta | Online Trading

Skills:

Industries:

Customer Services & Call Centre Jobs

Multilingual Jobs

Other Customer Services & Call Centre Jobs

Swedish Jobs

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Job [ 5199646 ]

Sales Support Specialist

Jobs in SP7 8,Shaftesbury,North Dorset,Dorset,South West England

Mploy Staffing Solutions Jobs
£09 - £10 /Hour
 Temporary
 Posted about : 9 days ago
 Expires in: 19 days

Working for a global business in their Gillingham office, the Sales Support Specialist will provide support to customers, responding to enquiries, preparing quotations and keeping customers updated on the order fulfilment cycle.

The day to day duties will include:

  • Acting as the first point of contact for the sales organisation
  • Supporting and answering internal and external customer requests and interacting with defined partners
  • Qualify incoming calls, obtain customer details and direct calls to the best relevant person
  • Ensure customer satisfaction and performance standards
  • Decision making together with manager
  • Collecting feedback
  • Handling quotations
  • Coordinating between Sales and the European Pricing Team

Previous experience and abilities of the ideal candidate:

  • Professional experience in a customer facing environment
  • Customer oriented and flexible
  • Experience of working to deadlines, in a fast paced role
  • Strong administrative skills
  • Highly organised and good attention to detail
  • Excellent computer skills using common tools and ability to learn about working with various tools
  • Strong communication skills
  • Strong ability to work as a team and understand cultural differences

Job Type: Temporary (6 months)
Hours: 9am-5:30pm, Monday to Friday
Hourly rate: £9.50ph
Location: Gillingham, Dorset

Industries:

Customer Services & Call Centre Jobs

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Job [ 5167175 ]

German and Spanish speaking Customer Service Specialist

Jobs in Sunbury-On-Thames, Surrey

kerr recruitment Jobs
£20,000 - £22,500 /Annum
 Permanent
 Posted about : 12 days ago
 Expires in: 16 days

 Benefits: + Benefits + Travel allowance

German and Spanish speaking Customer Service Specialist

Permanent Full Time

Sunbury-on-Thames

Up to £22.5K + Benefits + Travel allowance

Kerr Recruitment is operating on behalf of our client, an international company, is seeking to appoint a German and Spanish speaking Customer Service Specialist. The successful candidate will be responsible for queries coming via telephone, emails, social media channels.

Working hours: Monday to Thursday 8am to 5pm, 8am to 3pm on Friday.

Key Tasks

  • Receive queries from customers from different markets in an efficient and timely manner to ensure customer satisfaction as well updating database.
  • Provide first level technical support. Calls that exceed first level technical support should be passed to the Technical Support team.
  • Identify opportunities from inbound calls by questioning the customer; these will be passed to a sales representative.
  • Manage live chat requests, respond to comments from the social media management system and emails.
  • Follow company procedures to manage logistical issues.
  • Participate in regular hands-on product training to increase product knowledge.
  • Regularly review and update email templates used in the CRM system.
  • Perform other work-related duties as assigned.

Ideal candidate would have:

  1. Must be fluent in English AND German AND Spanish (verbal and written).
  2. The candidate should be customer focused, have excellent communication and organisational skills.
  3. 1 year experience of dealing with customers on the phone and in email in an administrative/office-based role would be ideal.
  4. Ability to prioritise their own workload, be able to co-operate with others in a close team environment, be numerate and be able to use independent judgment.

Closing Date: 30/04/2020

Please note:

  • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
  • Please do not hesitate to regularly have a look at the Kerr Recruitment website for an overview of all our vacancies.
  • Kerr Recruitment are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job.
  • Whilst we endeavor to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.
  • By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please go to http://www.kerr-recruitment.co.uk/privacy-notice/

Industries:

Customer Services & Call Centre Jobs

Customer Service Advisor Jobs

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Job [ 5159177 ]

Customer Support Analyst - Home Working

Jobs in NN1 2,Northampton,Northamptonshire,East Midlands

IT Executive Jobs
£20,000 - £25,000 /Annum
 Permanent
 Posted about : 13 days ago
 Expires in: 15 days

Customer/Software Support Analyst This Support role will be based from home with some travel to Northampton on a weekly basis. The Helpdesk support role will involve providing telephone and email support to customers including troubleshooting their problems. This support Analyst role will give the candidate an opportunity to grow into a technical support role within the Systems / Software Support/development team. Helpdesk Support Analysts will need a good understanding of 1st & 2nd line customer support, some application support, some SQL Server and knowledge of MS Windows & Office. Duties include: *Advising clients of the status of their queries *Maintaining support logs. *Escalating technical issues. *Prioritization of queries. This Helpdesk Support role will suit someone who has a strong understanding in applications support / development including project work, technical specification, development, documentation and unit testing. It is essential that all Support Analysts have first class communication skills - both written and verbal, great team working skills, well organised, show initiative, logical thinker, work to strict deadlines and work effectively under pressure. For the successful candidate, we offer a competitive package along with excellent career opportunities. For more information please contact Graham Feegan on graham@it-executive.com or call 01908 506 506 IT Executive Group is acting as an Employment Agency in relation to this vacancy.

Skills:

Industries:

Customer Services & Call Centre Jobs

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Job [ 5159125 ]

German and Italian speaking Customer Service Specialist

Jobs in Sunbury-On-Thames, Surrey

kerr recruitment Jobs
£22,500 - £22,500 /Annum
 Permanent
 Posted about : 13 days ago
 Expires in: 15 days

 Benefits: +Bonus +Benefits +Travel Allowance

German and Italian speaking Customer Service Specialist

Permanent Full Time

Sunbury-on-Thames

Up to £22.5K + Bonus + Benefits + Travel allowance

Kerr Recruitment is operating on behalf of our client, an international company, is seeking to appoint a German and Spanish speaking Customer Service Specialist. The successful candidate will be responsible for queries coming via telephone, emails, social media channels.

Working hours: Monday to Thursday 8am to 5pm, 8am to 3pm on Friday.

Key Tasks

  • Receive queries from customers from different markets in an efficient and timely manner to ensure customer satisfaction as well updating database.
  • Provide first level technical support. Calls that exceed first level technical support should be passed to the Technical Support team.
  • Identify opportunities from inbound calls by questioning the customer; these will be passed to a sales representative.
  • Manage live chat requests, respond to comments from the social media management system and emails.
  • Follow company procedures to manage logistical issues.
  • Participate in regular hands-on product training to increase product knowledge.
  • Regularly review and update email templates used in the CRM system.
  • Perform other work-related duties as assigned.

Ideal candidate would have:

  1. Must be fluent in English, German and Italian (verbal and written).
  2. The candidate should be customer focused, have excellent communication and organisational skills.
  3. 1-year experience of dealing with customers on the phone and in email in an administrative/office-based role would be ideal.
  4. Ability to prioritise their own workload, be able to co-operate with others in a close team environment, be numerate and be able to use independent judgment.

Closing Date: 30/04/2020

Please note:

  • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
  • Please do not hesitate to regularly have a look at the Kerr Recruitment website for an overview of all our vacancies.
  • Kerr Recruitment are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job.
  • Whilst we endeavor to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.
  • By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please go to http://www.kerr-recruitment.co.uk/privacy-notice/

Skills:

Industries:

Customer Services & Call Centre Jobs

Call Centre (Inbound) Jobs

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Job [ 5159212 ]

HELPDESK/SWITCHBOARD OPERATOR REQUIRED IN WOOLWICH

Jobs in Woolwich, London

Angel Human Resources Jobs
£10 - £11 /Hour
 Temporary
 Posted about : 13 days ago
 Expires in: 15 days

 Benefits: Holiday Pay, Weekly Pay

Switchboard and help desk operators

£10-11ph

London, SE18

Immediate start!

Do you have a great telephone voice? Know which buttons to press on a switchboard? This is for you!

Benefits

  • Weekly pay
  • Holiday pay
  • Excellent pay rates
  • Accredited training
  • 24/7 on call support
  • Free on site parking

What will I be doing?

As the first port of call for customers, your going to be one of our Number 1 ambassadors! You'll be transferring calls to different departments and helping customers with any queries they have.

As you can imagine, its busy time for hospitals at the moment so we need candidates who can provide a swift and efficient service at all times. And of course, with a smile!

Shifts Available

The shift times are 6-2pm, 2-10pm & 10pm - 6am

Weekdays and weekends available - flexibility is a must!

What do I need?

Operator/switchboard or reception experience is a must. You'll be confident on the phone, able to stay cool calm and collected when things get a little hectic! Need to be IT Literate, ideally concept evolution software. DBS is a high advantage!

Come and work with us, there's no time like the present to put your skills to use.

Call us on 02079402000

Angel Human Resources is acting as an Employment Business in relation to this vacancy.

Skills:

Industries:

Customer Services & Call Centre Jobs

Helpdesk Jobs

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Job [ 5137589 ]

Customer Service Executive ( German )

Jobs in City of London, London

EMS International (Recruitment Services) Jobs
 Permanent
 Posted about : 14 days ago
 Expires in: 14 days

 Benefits: Competitive Salary + Benefits

German Customer Service Executive | Competitive Salary + benefits + relocation assistance | Online Gaming | Gibraltar

SRGEurope has been appointed to recruit a highly flexible German Customer Service Executive that will interact with customers to provide information in response to inquiries about products and services, and to handle and resolve queries related to the German Market.

German Customer Service Executive Key Responsibilities:

  • Provide the highest level of support to our customers via phone, email and chat on a range of issues; such as jackpot enquiries, helping with deposits, cashing out of funds, 'how to play' information etc.
  • To maximise customer retention through promotion of various products, activities, bonus offers etc.
  • Communicating and cooperating with other departments as required
  • Taking an active interest in driving process and quality improvements across the department
  • Fulfilment of other tasks specific to your language community as required
  • To maximise revenue opportunities by offering relevant deposit methods
  • Testing of new games, products and software as required

German Customer Service Executive Experience and Skills:

  • Internet experience and awareness
  • Native level of German with other language skills beneficial
  • Excellent proven Customer service experience
  • Extremely customer focused
  • Excellent written and oral communication skills
  • Confident oral communicator
  • Strong team player
  • Patience and diplomacy
  • Good interpersonal skills
  • Reasoning and analytical ability
  • Knowledge and experience of the gambling industry an advantage

Why Gibraltar?

Gibraltar is a British Overseas Territory on the edge of the Iberian Peninsula neighbouring Southern Spain. It boasts 300 days of sunshine per year, a relaxed out of work lifestyle and is easily accessible to the rest of Europe from Gibraltar and Malaga airports. The primary currency in Gibraltar is pounds/sterling and there are excellent English speaking schools if you are relocating with your family. We will help you with your relocation process about which you can read here: https://www.srgeurope.com/working-in-gibraltar/relocating-to-gibraltar

To Apply

Please click on the 'apply' button and upload your CV and a Cover Letter or alternatively contact Ebony Jacks, Recruitment Consultant on +350 200 69999.

We have a variety of jobs within the Online Gaming sector ranging from £25k-£100k, so if this one is not suitable please get in touch to discuss other exciting opportunities you can apply for.

Skills:

Industries:

Customer Services & Call Centre Jobs

Multilingual Jobs

Customer Services Manager Jobs

German Jobs

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Job [ 5137594 ]

Customer Operations Representative (Danish Speaking)

Jobs in City of London, London

EMS International (Recruitment Services) Jobs
 Permanent
 Posted about : 14 days ago
 Expires in: 14 days

 Benefits: Competitive Salary + Benefits

Customer Operations Representatives (Danish Speaking) | Competitive salaries on offer alongside a fantastic benefits package & excellent relocation assistance | Leading Online Gaming Company | Gibraltar

Are you a Danish speaker? Do you have strong communication skills and have worked in a Customer Service role previously?

SRGEurope is looking for native level Danish speaking candidates for a Customer Operations Representatives role. We are looking for candidates who have a proactive approach, a strong work ethic and an appreciation of the importance of excellent customer service. You will have a flair for influencing people and finding solutions in a fast-paced environment as part of a team in a diverse cultural environment.

Customer Operations Representatives (Danish) responsibilities:

  • Handling all customer related queries via all contact channels (telephone, chat and emails) and escalate sensitive cases according to set procedures.
  • Perform conversion/retention efforts through promotions, events, bonus offers and various outbound projects via telephone, chat and email.
  • Carry out daily AML and Under-Age checks and take appropriate actions as required.
  • Perform daily documents checks and deal with negotiations, legal threats, prevention of charge backs and settlement on member accounts as required by both lines of business.
  • Perform additional tasks as required by the Team Leader, Supervisor, Customer Relations Managers, Operations Managers or HOD.

Customer Operations Representatives (Danish) skills required:

  • Native level of fluency in Danish and excellent command of English, both verbal and written.
  • Previous proven Customer Service experience
  • Strong team player, confident and flexible when required.
  • Excellent organisation skills with the ability to meet deadlines.
  • Ability to work independently and as a part of a team in a dynamic and fast moving environment.
  • Willingness to work outside of set business hours - for example evenings and weekends.

Please get in touch for the full job specification!

Why Gibraltar?

Gibraltar is a British Overseas Territory on the edge of the Iberian Peninsula neighbouring Southern Spain. It boasts 300 days of sunshine per year, a relaxed out of work lifestyle and is easily accessible to the rest of Europe from Gibraltar and Malaga airports. The primary currency in Gibraltar is pounds/sterling and there are excellent English speaking schools if you are relocating with your family.

To Apply

If you would like to proceed to the next stage press apply now, if you want to know more e-mail us at support@srgeurope.com or call us for Gibraltar +350 200 69999, for UK 0207 183 6462 we look forward to hearing from you.

We have a variety of jobs ranging from £25k-£150k, so if this one is not suitable please visit our website www.srgeurope.com for other exciting opportunities you can apply for.

Keywords: Customer Service | Online Gaming | Kundeservice | Danish | Dansk

Skills:

Industries:

Customer Services & Call Centre Jobs

New Media, Digital & Creative Jobs

Customer Service Advisor Jobs

iGaming Jobs

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Job [ 5137477 ]

Japanese Team Leader

Jobs in City of London, London

EMS International (Recruitment Services) Jobs
 Permanent
 Posted about : 14 days ago
 Expires in: 14 days

 Benefits: Competitive Salary Plus Benefits


Japanese Team Leader | Competitive Salary + Excellent Benefits | Malta

SRGEurope has been appointed to recruit an experienced Japanese Team Leader to join a dynamic, energetic and friendly online Gaming client in Malta. The Japanese Team Leader will be responsible for managing the Japanese Support team, ensuring the Customer Service Operation runs smoothly as well as reporting and assisting the Head of Support.

Japanese Team Leader Responsibilities:

  • Manage the Japanese support performance within their respective verticals
  • Provide detailed performance analysis of their respective function
  • Assist with managing the Japanese Customer Services workflow
  • Contribute to the continual improvement of CS Operational performance
  • Responsible for the development of team members
  • Effective recruitment and on-boarding
  • Supporting the wider management team
  • QA and provide daily training to the agents
  • Serve as knowledge base for the agents (consultation and escalation)
  • Extract and analyse daily/weekly/monthly reports of the operations to understand the floor workload
  • Monitoring productivity and efficiency of the team to ensure Company's objectives and KPIs are met

Japanese Team Leader Requirements:

  • Native and Business level of Japanese and fluent English language skills
  • Ability to handle customer queries and act as a role model to agents
  • Ability to multi-task and handle pressure
  • Ability to adopt and implement fast new procedures and knowledge
  • Good decision-making and problem-solving skills
  • Thorough product knowledge and industry experience
  • Leadership and strong sales skills
  • Strong oral and written communication skills
  • Motivational skills and results-oriented
  • Employee training experience and interviewing skills

Why Malta

Malta is a Southern European island country consisting of an archipelago in the Mediterranean Sea, full of history, beaches, culture and friendly people. It is easily accessible from most UK airports with a flight time of around just 3 hours. English is Malta's second official language so communication forms no problem. Summer weather is fantastic and the winters are mild. You certainly won't be bored in Malta, from hiking, mountain biking, rock climbing, scuba diving, paragliding, and windsurfing or just relaxing on the beautiful beaches - there really is something for everyone.

To Apply

If you would like to proceed to the next stage press apply now, if you want to know more e-mail us at support@srgeurope.com or call us for Malta +356 277 82156, for UK 0207 183 6462 we look forward to hearing from you.

We have a variety of jobs ranging from £25k-£150k, so if this one is not suitable please visit our website www.srgeurope.com for other exciting opportunities you can apply for.

Japanese & English language | Sales | Team Leader | Customer Service | Online Gaming |

Skills:

Industries:

Customer Services & Call Centre Jobs

Call Centre Manager Jobs

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Job [ 5137495 ]

Customer Service Assistant

Jobs in SY1 1,Shrewsbury,Shropshire,West Midlands

Glen Callum Associates Jobs
£18,000 - £23,000 /Annum
 Permanent
 Posted about : 14 days ago
 Expires in: 14 days

 Benefits: Excellent benefits

Customer Service Assistant

A Customer Service Assistant is required to join a Manufacturer and Distributor of Stored Energy products who sell into the automotive sector and motor trade. Your role as the Customer Service Assistant is to provide first-class customer service, technical information / support, sales support and order processing to the existing client base and new customers.

Location - Shrewsbury - Battlefield, Mount Pleasant, Minsterley, Condover, Moreton Corbett, Shawbury, Longdon-Upon-Tern, Wellington, Grafton, Broseley, Telford, Bridgnorth, Bicton, Shelton, Upton Magna, Ditherington, Uffington, Monkmoor

Salary: £21K basic salary - Pension - Free on site Parking - Employee Assistance Program

The Candidate

  • Must be experienced at working in a customer service environment
  • Ideally have worked in a distribution / motor industry / automotive sector
  • Must have a very good telephone manner
  • Must have excellent communication skills
  • Have a flexible approach to work
  • Not be afraid to take ownership and resolve queries and complaints
  • Be able to work as a team / individual and liaise with other company departments
  • Be proficient in using Email, Word & Excel

The Role - Customer Service Assistant

  • To make and receive customer telephone calls and process orders
  • Take ownership and resolve customer issues and queries
  • To provide product and technical information
  • To liaise with other departments to assist in the processing and delivering of orders
  • To assist and handle product returns, invoicing queries and future requirements

Apply in Confidence

To apply for the position of Customer Service Assistant - Motor Trade job please forward your CV to Robert Cox, Senior Recruitment Consultant at Glen Callum Associates Ltd or call Robert directly for a further chat on the job.

Don't delay, we're hiring now, apply today!

JOB REF 3415RC Customer Service Assistant

Glen Callum Associates are a leading automotive recruitment consultancy with a vast amount of experience of operating within the automotive aftermarket on a Global scale.

Skills:

Industries:

Customer Services & Call Centre Jobs

Customer Service Assistant Jobs

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