/ Job ID [9886130]

IT Systems Administrator

Posted 3 days ago

  • Martin Hussingtree, Wychavon, Worcestershire, West Midlands
  • Permanent
  • £31,500.00 / Per Annum
  • External
  • Expires In 25 days
IT Systems Administrator
Worcester, United Kingdom (Hybrid - 2 days onsite per week)
Company Description
A leading software development company and a trusted partner to the general insurance industry. Based across the UK and Europe, our support and development services make us a truly diverse organisation that offers a range of IT solutions to insurance brokers, insurers, and managing general agents.
Position
Integrating the IT Services Team under the supervision of the Service Desk Team Leader, the focus of this position is to ensure all IT systems run optimally from both server, application and desktop perspectives, to maintain performance and availability in line with agreed KPI's and to handle incidents and requests in adherence to agreed SLA's. The position exposes successful candidates to a vast array of enterprise technologies and bespoke applications for which release and configuration management is integral to the role in accordance with change management procedures. It therefore requires a confident, logical individual with good interpersonal skills and a sound general knowledge of IT and the Internet.
Key Responsibilities:
Management of enterprise Hosted solutions, associated applications and cloud services as necessary
Act as an escalation point for IT teams for internal and external client related support requests and incidents
Seek to resolve incidents and requests within agreed operating procedures and evaluate incidents for escalation should a resolution not be possible
Protect integrity of environments to ensure maximum stability and availability
Respond to raised issues within accordance to appropriate SLA's and maintain accurate computerised records
Produce system baseline metrics and continually monitor performance and capacity in line with business and system requirements
Perform software releases and configuration changes in line with predefined procedures
Follow Incident, service request and change management procedures
Create, adhere to and maintain documentation
Liaise with third parties/suppliers/customers as appropriate
Enforce the IT policy in line with required governance/compliance
Perform any other duties that are reasonably required from time to time
Be able to work flexible hours in order to provide necessary levels of support cover
Availability for on-call duties where required
Requirements
Qualifications:
Educated to HNC, with a suitable subject, or equivalent experience
Microsoft or Linux server operating system administration certification (advantage)
Remote desktop technologies , VMware, Microsoft SQL, Office 365 or MySQL certifications (advantage)
ITIL foundation would be an advantage
Experience:
Experience of providing support within a Service Desk or NOC environment
Proven experience with Windows Server operating systems and products (#####, etc.)
Proven Linux server operating system and applications skillset (MySQL, Tomcat, SSH, etc.)
Strong understanding of standard Microsoft application software and Active Directory, including use of remote desktop tools
Experience in administering and supporting Microsoft SQL.
Experience with Azure would be an advantage
Strong experience of Internet applications, web sites and technologies
Strong experience of networking, associated support, diagnosis and resolution (TCP/IP protocols, IP, DNS, routing etc)
Good knowledge of automated monitoring processes and incident management tools
Knowledge of system administration best practices and patch management
Understanding of system performance metrics and trend analysis and reporting
Knowledge of remote desktop and VMware based solutions
Skills and Aptitudes:
Ability to work within an SLA driven environment and to consistently meet personal and team targets
Excellent communicator with positive 'can-do' attitude
Driven, ability to work unsupervised on tasks
Flexible approach to daily tasks
A thorough and responsible attitude towards security
Proactive attitude to incidents, seeks to avoid service impacts before they occur
Ability to manage multiple tasks simultaneously in a busy environment; calm under pressure
Methodical and disciplined in approach to tasks, able to deliver to agreed timescales
Other information
Company pension
Bonus opportunity
Life assurance and critical illness cover
Cycle to work scheme
Perkbox - an exclusive platform offering a wide range of discounts and benefits
Holiday entitlement of 25 days per annum, increasing to 26 days per annum after three years of service & a holiday purchase scheme
Opportunity for a more flexible approach to start, finish, and lunchtimes to allow you to better manage events outside of work
Social clubs - whether you're into your cycling, crafts, or other hobbies, we have a number of groups where individuals who enjoy the same pursuits can get together
Wellbeing - wills at work scheme, employee assistance programme, and mental health first aiders