IT Support Technician

The Vacancy Due to continued growth and success within Fieldfisher's Belfast office, an exciting opportunity has arisen for an IT Support Technician to join Fieldfisher's highly regarded IT team. The Local IT Support Technician will play a vital role in handling standard changes such as starter/leaver, walk-ups, asset management, AV support, and bespoke support. The successful candidate will be part of a team close to our stakeholders and represent the face of the IT on-site. Please note that there is a requirement to be in the office 5 days a week. Inclusiveness and Diversity At Fieldfisher we are committed to creating an inclusive workplace where everyone feels valued, motivated and able to be themselves. Our Inclusiveness and Diversity ("I&D") Strategy is firmly rooted in Fieldfisher's overall business strategy; we very much view I&D as being core to the business and we aim to integrate it into all our systems and processes. Accessibility information for our Belfast Hub can be found on our website: Please note Fieldfisher aims to ensure equality of opportunity and we are actively working towards improving the diversity of our staff. All applications will only be considered on merit and the applicant's suitability to meet the requirements of the role. Responsibilities: Deskside support - troubleshooting of IT-related incidents from in-house software to hardware, such as mobile devices, Laptops, PCs, and Printers Be a local point of contact for the technical teams and provide remote hands as required Assist with the installation of new or upgraded systems and applications. Participate in testing and troubleshooting as needed. Involve in project works to local offices Provide meeting room support by assisting with the setting-up of video conferences and presentations. Monitor videoconferences as required Proactively keep the colleagues you are supporting informed of any progress on their incident/service request Stock management Responsible for the New Joiner/ Leaver/ Mover tasks Travel to offices to provide on-site support and provide remote hands as required Track and document details of work performed including resolution steps in the ITSM Regularly review and update incidents and requests, ensuring that all are dealt with in a timely and efficient manner and the colleague is kept up to date Maintain Knowledge Base articles in our ITSM Work outside of normal working hours as necessary to participate in project work and/or assist with major service outages Knowledge, Skills & Experience: Proven background and experience in information technology Dynamic personality with the desire to own incidents through to resolution Excellent communication skills, both written and oral Flexible approach to work with the ability to work effectively under pressure Encourages Co-Operative Working Ability to work in a fast-paced and dynamic environment What can we offer you? Our people are at the core of what we do. Fieldfisher's benefits package is designed to enable all colleagues to thrive in an inclusive and supportive environment. These benefits range from private health insurance, life assurance & income protection, flexi-gym discounts, season ticket loans, bike-to-work loans and much more. Fieldfisher Belfast is based in the vibrant and modern offices located in the iconic Titanic Quarter. You will be joining a growing and exciting office environment, which has seen rapid expansion since its opening in August 2018. Our open-plan workspace encourages a sense of camaraderie, hybrid working and hot-desking. We have diverse teams made up of Lawyers, Legal Support and Business Services Professionals, collaborating to provide outstanding service to our clients, working across our many different sectors and practice areas. Offering great commuter links, being a 10-minute walk from the city centre, bookable on-site parking and easy access to railway and bus services. We understand the importance of collaboration outside of work with lots of different clubs and networks for our people to get involved in, including quiz nights, book club, choir, firm-funded yoga, fitness challenges, football teams, and inclusive events with our nominated charity partners. If you would like to know more, chat with our recruitment team or visit our social media channels to see for yourself! Culture & personal development Were a firm with real entrepreneurial drive and we dont believe in squashing peoples individuality. We want you to use your unique talents and experiences to help the firm grow. You can only do that by being yourself. And working closely and collaboratively with people throughout the firm. Thats why we foster a culture that encourages you to be yourself. Well give you bespoke support to develop your own career. Whether thats through allowing you to access all areas across the firm, funding you through training for professional development qualifications, or making sure you have a structured career plan, well make sure your talents are being nurtured. Fieldfisher is Times Top 20 Law Firm, a highly commended firm in the European Financial Times Innovative Lawyers rankings and is repeatedly nominated for awards in areas including dispute resolution, M&A and IP. Many of our lawyers are recognised by legal directories as leading professionals in their areas of specialism and we are top two-ranked in a number of our key practice areas. Our network spans over 1,800 people across 26 international offices in 12 countries. We operate across our offices in Amsterdam, Barcelona, Beijing, Belfast (2), Berlin, Birmingham, Bologna, Brussels, Dublin, Dsseldorf, Frankfurt, Guangzhou, Hamburg, London, Luxembourg, Madrid, Manchester, Milan, Munich, Paris, Rome, Shanghai, Turin, Venice, Vienna and Silicon Valley. Fieldfisher aims to ensure equality of opportunity and we are actively working towards improving the diversity of our staff. All applications will only be considered on merit and the applicant's suitability to meet the requirements of the role. Skills: Information Technology Communication Written And Verbal Communication Co-Operative Working