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IT Support Technician
IT Support Technician
IT Support Technician
Posted a month ago
- Carlisle, Cumbria
- Any
- External
I'm currently on the lookout for a talented IT Support Technician to join a sustainable and innovative market leading company in the Timber industry - this is an onsite role based in Carlisle.
They're one of the largest and most reputable companies in the UK in their industry as they continue to innovate and provide sustainable solutions for their clients.
They're searching for an IT Support Technician to join our dynamic IT team at their Carlisle site. This role is essential in providing comprehensive technical support and maintenance across our business.
Reporting to the IT Support Manager, your primary focus will be assisting system users with computer support and IT maintenance, ensuring efficient resolution of issues from initial request to final resolution. You'll be responsible for troubleshooting hardware, networking, operating systems, and applications, providing technical advice to a non-technical audience.
Key Responsibilities:
1 st Line IT and Helpdesk Support.
Addressing and Escalating Tickets from their Ticket Management System - Tickets, Phone, Email, F2F.
First Response from Technical Queries/Issues.
Configuring and Building Machines from Scratch.
Checking Backup Systems and Maintaining them.
Helping with the Installing and Configuration of Servers.
Qualifications and Skills:
Experience as an IT Support Technician
They're one of the largest and most reputable companies in the UK in their industry as they continue to innovate and provide sustainable solutions for their clients.
They're searching for an IT Support Technician to join our dynamic IT team at their Carlisle site. This role is essential in providing comprehensive technical support and maintenance across our business.
Reporting to the IT Support Manager, your primary focus will be assisting system users with computer support and IT maintenance, ensuring efficient resolution of issues from initial request to final resolution. You'll be responsible for troubleshooting hardware, networking, operating systems, and applications, providing technical advice to a non-technical audience.
Key Responsibilities:
1 st Line IT and Helpdesk Support.
Addressing and Escalating Tickets from their Ticket Management System - Tickets, Phone, Email, F2F.
First Response from Technical Queries/Issues.
Configuring and Building Machines from Scratch.
Checking Backup Systems and Maintaining them.
Helping with the Installing and Configuration of Servers.
Qualifications and Skills:
Experience as an IT Support Technician