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Information Technology Support Specialist
Information Technology Support Specialist
Information Technology Support Specialist
Posted 14 days ago
- London, Greater London
- Any
- External
Deskside Support Analyst
Aldwych/Kingsway Area
£35K
37.5 hours per week, Mon –Fri (8.30 am – 5.00 pm 1 hr lunch break) with flexibility on pre-agreed key days.
Is this the role you are looking for If so read on for more details, and make sure to apply today.
This role is based in London (WC2B) 5 days a week.
You will be required to provide 1st/2nd line support to 80 hybrid users including executives, board members and Guests who attend the office or remotely. You will take ownership of AV support ( Teams meeting room) for meeting rooms, escalating to our 3rd line AV provider when required.
You will be required to support on technical end user computing issues across win 10/11, Dell and Microsoft laptops, iPhones and iPads and business applications.
Key Responsibilities
• Primarily End user support – AD, AAD, Office 365, Teams, Exchange, Intune, autopilot, incident management, request fulfilment, purchasing, logistics, starters / leavers process (New hire induction) , end user hardware support, AV support
• Systems / Service support – Azure AD , Office 365
• IT Service Management – Ticket handling, worklogs, populating solution KB in ITSM, prioritisation, customer focused, good English language skills (verbal, written)
• You will be proficient in IT support, both on IT hardware and AV support
Skill Profile
• Good knowledge of IOS (iPhone and iPad) mobile device configuration
• Excellent M365 knowledge, such as Office, Teams inc peripherals (headsets) and OneDrive
• Excellent knowledge of Intune including Autopilot laptop build
• Excellent experience of Win10/Win11 and common productivity tools
• Excellent knowledge on fault analysis in Win and IOS based environments
• Good knowledge of AV and teams meeting rooms
Aldwych/Kingsway Area
£35K
37.5 hours per week, Mon –Fri (8.30 am – 5.00 pm 1 hr lunch break) with flexibility on pre-agreed key days.
Is this the role you are looking for If so read on for more details, and make sure to apply today.
This role is based in London (WC2B) 5 days a week.
You will be required to provide 1st/2nd line support to 80 hybrid users including executives, board members and Guests who attend the office or remotely. You will take ownership of AV support ( Teams meeting room) for meeting rooms, escalating to our 3rd line AV provider when required.
You will be required to support on technical end user computing issues across win 10/11, Dell and Microsoft laptops, iPhones and iPads and business applications.
Key Responsibilities
• Primarily End user support – AD, AAD, Office 365, Teams, Exchange, Intune, autopilot, incident management, request fulfilment, purchasing, logistics, starters / leavers process (New hire induction) , end user hardware support, AV support
• Systems / Service support – Azure AD , Office 365
• IT Service Management – Ticket handling, worklogs, populating solution KB in ITSM, prioritisation, customer focused, good English language skills (verbal, written)
• You will be proficient in IT support, both on IT hardware and AV support
Skill Profile
• Good knowledge of IOS (iPhone and iPad) mobile device configuration
• Excellent M365 knowledge, such as Office, Teams inc peripherals (headsets) and OneDrive
• Excellent knowledge of Intune including Autopilot laptop build
• Excellent experience of Win10/Win11 and common productivity tools
• Excellent knowledge on fault analysis in Win and IOS based environments
• Good knowledge of AV and teams meeting rooms