Act as a single point of contact for phone calls, emails and tickets from staff regarding IT issues and queries.

Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.

Key Accountabilities
1st line support - troubleshooting of IT related problems from software to hardware, such as Laptops, mobiles and Printers.
Administer Active Directory- Creating user accounts, reset passwords, create groups.
Maintaining an Asset Database and track changes.
Troubleshoot basic network issues.
Escalate unresolved issues to senior members of the team.
To maintain a high degree of customer service for all support queries
To arrange for external technical support where problems cannot be resolved in house

Skills & Competencies
Excellent communication skills and telephone manner
Excellent organisational skills

Knowledge & Qualifications
Windows and Mac Operating Systems support
Microsoft Office Suite
User & Security Group Active Directory administration

Personal Attributes
Self-motivated, proactive, independent thinker, with a “can do” mentality.
Team Player
Excellent communication skills.