/ Job ID [9886260]

Hotel Receptionist

Posted 3 days ago

  • Red Hill, Worcester, Worcestershire, West Midlands
  • Permanent
  • £20,000.00 to £21,000.00 / Per Annum
  • External
  • Expires In 25 days
My client, a hotel in the Worcestershire area, is looking to recruit a Receptionist on a Permanent basis.
You will be part of the team that welcomes guests on arrival and offer your clients a first class service as soon as they enter the property.
The main duties of the role include
• Answering the switchboard and transferring calls as required
• Preparing guest accounts and restaurant bills, ensuring they are all kept up to date
• Taking guest reservations and entering them into the computer ensuring the availability is correct at all times
• Taking payments for guest accounts, restaurant bills, balancing and banking the money and PDQ at the end of every shift
• Dealing with guest requests and enquiries on a one to one basis and over the telephone
• Checking in guests and checking out guests in the correct manner ensuring all procedures are followed correctly
• Dealing with any problems or complaints in the correct manner and passing the information on to the relevant people immediately
As a suitable candidate you will offer the following
- ideally, 12 months experience in a similar role
- Good communication skills
- Diplomacy to manage complaints and emergencies
- An ability to multi-task and manage your time
- be decisive when required
The salary on offer is up to £20,750 and your working week is based on 5 days out of 7, 8 hours per day
Keywords
hotel reception, duty manager. supervisor, opera, reservations, check-in