/ Job ID [9886052]

Fibre Delivery Manager

Posted 2 days ago

  • Clayton, Manchester, Greater Manchester, North West England
  • Permanent
  • pension, hybrid, additional benefits
  • £44,000.00 to £46,000.00 / Per Annum
  • External
  • Expires In a month
A great opportunity has arisen for a Fibre Delivery Manager to join a rapidly growing business. The Delivery Manager's duty is to coordinate the successful completion of installations, ensure that contractor work is in compliance with the necessary standards, and where required take a more proactive lead in driving installation improvements.
Responsibilities
Identify continuous improvement across the installation process in all areas through focused audits, managing relationships, improving quality, working in line with H&S standards.
Up to speed with quality checks on engineers to ensure they are demonstrating and working inline with H&S guidelines.
Managing and coaching installation engineers to ensure safety, quality and processes are followed.
Assist with technical support between the service operations and the field resource when required.
Managing any risks that need addressing impacting customer connections or field team.
Putting into place effective and efficient processes to support 'on the day' issues that would otherwise prevent successful completion of tasks impacting right first time.
Managing both technical and commercial issues with complex / non-standard installations from site survey through to successful completion.
Embracing continuous improvement (CI) supporting the organisation with installation problem solving
Preparing and conducting meetings with Install Partners and wholesale customers in relation to improving installation process and/or agreeing new installation requirements.
Identifying system improvements required to support the Quality Fibre Specialists requirements and effectively able to manage resources and build area efficiencies.
Developing processes and creating structure within your team to support future growth
Creating management reports in line with the business needs.Experience
Experience auditing completed works and carrying out quality checks.
Experience auditing safe systems of works (safety checks).
Extensive experience and knowledge of fibre including network build, FTTP installation, fibre blowing and fibre splicing, service assurance.
Knowledge of PIA - duct and or pole installations.
NRSWA - units 2 and 10.
Working in a service environment and managing service contracts.
Full clean driving license
Knowledge of the OR Network
Excellent working knowledge of Microsoft Office packages including Word, Excel and PowerPoint
Experience of managing a team
Excellent communication skills and culture of working as part of a team
Experience of managing contracts with partners/contractorsBenefits
Up to £46,000 DOE
25 days holiday plus bank holidays
1 day off for your birthday
Hybrid working
Pension
Bonus
Healthcare
Additional benefitsTo be considered for this fantastic opportunity please submit your CV, if you don't receive a response within 5 working days please assume your application has been unsuccessful.
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