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Debt Recovery Customer Service Officer

Posted a month ago

  • Newham, Northumberland
  • Any
  • £18 to £22 /Yr
  • Sponsored

Are you a customer-focused professional with call center, sales, or customer facing experience? Do you thrive in fast-paced environments and have a knack for handling difficult conversations with empathy and professionalism? If so, we want to hear from you!

About Us:
We are a leading socail housing provider committed to helping individuals regain control of their finances. As a Debt Recovery Officer, you'll play a vital role in supporting our clients who have fallen into arrears, helping them find solutions and guiding them towards financial recovery.

The Role:
As a Debt Recovery Officer, you will be engaging with members of the public who are in arrears. Your primary responsibilities will include:

  • Contacting clients via phone, email, and written correspondence
  • Understanding individual circumstances to offer tailored solutions
  • Negotiating payment plans and terms
  • Managing difficult and sensitive conversations with tact and empathy
  • Ensuring adherence to industry regulations and company policies

What We're Looking For:

  • Previous experience in a customer-facing role (call center, sales, retail, or similar)
  • Excellent communication and negotiation skills
  • Ability to work under pressure in a fast-paced environment
  • Strong problem-solving skills and emotional intelligence
  • A calm and composed demeanor, even in challenging situations

What We Offer:

  • Comprehensive training and ongoing support
  • Competitive salary with performance-based incentives
  • A friendly, inclusive, and dynamic work environment
  • Opportunities for career development and progression

If you're looking for a role where you can make a difference and develop your career, apply today!