Advanced Search

Browse CVs

Customer Support Engineer

Posted a month ago

  • Peterborough, Cambridgeshire
  • Any
  • External
  • Expired - 10 days ago

Job Description

Job Title: Technical Support Engineer
\n
\n
\nLocation: [Peterborough]
\n
\n
Job Type: Full-Time
\n
\n
\nSalary: £25,000 - £30,000
\n
\n
\n
\nThe Role:
We are seeking a skilled Technical Support Engineer to support our customers with their troubleshooting on their products.
\n
\n
Key Responsibilities:
\n
    \n
  • \n
    Provide technical support.
    \n
    • \n
  • \n
    Diagnose and resolve software issues related to machine operation and control systems.
    \n
    • \n
  • \n
    Collaborate with internal teams and vendors to address complex technical challenges.
    \n
    • \n
  • \n
    Conduct on-site visits when necessary to perform troubleshooting, repairs, and upgrades.
    \n
    • \n
  • \n
    Offer training and guidance to customers on products
    \n
    • \n
  • \n
    Document all support activities, including issue resolution and service reports.
    \n
    • \n
\n
What We're Looking For:
\n
    \n
  • \n
    Proven experience in technical support, ideally within the manufacturing industry.
    \n
    • \n
  • \n
    Ability to diagnose software issues.
    \n
    • \n
  • \n
    Excellent problem-solving skills with a customer-focused mindset.
    \n
    • \n
  • \n
    Strong communication skills, both written and verbal.
    \n
    • \n
  • \n
    Willingness to travel when on-site support is required.
    \n
    • \n
\n
\n
In return for your commitment my client offers a stable and secure career for a technically motivated engineer. If you feel this is of interest, please send your CV directly to Jordan Pannell, or for a confidential discussion on 01455 413217.
\n
 ​