Customer Success Advisor

This company is dedicated to revolutionising client communications for veterinary practices globally. Their technology enables vet practices to communicate with clients via messaging platforms such as WhatsApp, Facebook and SMS. They are focused on building and maintaining fantastic relationships with clients, ensuring improved animal welfare through enhanced access to vet care.
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Role overview:
The Customer Success Advisor will play a pivotal role in supporting clients through their journey from onboarding, to becoming active successful users. Reporting to the Customer Success Manager, the advisor will focus on identifying practices that would benefit from support and providing remote and in-person interventions, training, and guidance.
✅ Key Responsibilities:
Maximise usage and reduce the risk of churn for clients
Ensure continuous support and build strong connections with the vet practice teams
Oversee the training and customer success element alongside the Customer Success Manager
Ensure clients are utilising all features of the software
Feedback to the product team on pain points for clients or ideas for improvements
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What you’re good at:
Personable, caring, and passionate about helping clients build successful businesses
Ability to work both independently and collaboratively within a team
Strong communication skills with a proactive and ambitious approach
Self-motivated with a drive to achieve personal and team goals
Animal obsessed!
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Bonus points for:
Some experience or understanding of veterinary practice
Experience in customer success or client-facing roles
Knowledge of digital communication platforms
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Benefits:
Share options
Gym Membership
Flexible working