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Customer Service Team Leader

Posted 11 days ago

  • Ashford, Kent
  • Permanent
  • £32,000 to £35,000 /Yr
  • Sponsored
  • Expires In 17 days

Job Title: Customer Service Team Leader
Location: Ashford
Salary: �32,000 - �35,000 per annum (Dependent on experience)
Job Type: Full time/permanent (Office based) , working Monday to Friday 08:30 - 17:00

Are you a motivated and experienced team leader with a passion for delivering exceptional customer service?
We are looking for a experienced Customer Service Team Leader to join our award winning, highly reputable client based in Ashford.


Key Responsibilities:

  • Manage and lead a team of dedicated customer service representatives.
  • Oversee performance management to ensure team members meet and exceed targets.
  • Handle escalated complaints and issues, providing effective and efficient resolutions.
  • Produce comprehensive performance reports for senior management.
  • Effectively allocate work within the team to optimise productivity and service delivery.
  • Manage and allocate incoming calls and emails efficiently, ensuring timely responses.


Requirements:

  • Proven experience in managing a customer service team.
  • Strong performance management and leadership skills.
  • Excellent problem-solving abilities and a customer-first mindset.
  • Great organisational skills to manage workloads and prioritise effectively.
  • Strong communication skills, both written and verbal.