Customer Service Team Leader

Posted 13 days ago

  • Alcester, Stratford on Avon, Warwickshire, West Midlands
  • Permanent
  • £30,000.00 / Per Annum
  • External
  • Expires In 15 days
SF Recruitment are currently working with a business based in Alcester who are looking for a Customer Service Team Leader to join the team
- Leadership and line management of Telesales, Telephone Account Manager and Customer Service roles
- Management of order capture through telesales - inbound, outbound and e-orders
- Telephone Account Manager to manage portfolio of customers in desk based sales role
- Telesales to be upskilled in proactive prospect sales calling - improving direct selling and cross-selling skills
- Manage team to support retail shop - stocking, selling and dispatch of click & collect orders
- Lead role as expert user of CRM to drive opportunity and performance of Telesales and Field Sales Team
- Managing team resource to cover peak times of customer activity
- Manage, coach, retain and develop team through active engagement
- Ensure commercial admin tasks are allocated across the team
The above would be a full time, office based position and hours would be 9.00am - 5.00pm, Monday to Friday. There may also be the odd weekend or evening working when we hold events