Customer Service Manager
Posted 2 days ago
- Belfast, County Antrim
- Permanent
- Annual bonus
- £58,000 /Yr
- Sponsored
- Expires In a month
Customer Service Manager
📍Belfast | 💼 Full-Time | 💰 Competitive Salary + Benefits
Teleios Recruitment is proud to be partnering with a global leader in animal nutrition and sustainable feed solutions to find an exceptional Customer Service Manager. This is a unique opportunity to lead a high-performing team, drive customer satisfaction, and play a pivotal role in shaping service excellence within a leading-edge business.
🌟 The Opportunity
As Customer Service Manager, you’ll lead a dedicated team of customer service professionals, ensuring seamless service delivery and resolving escalated issues with poise and efficiency. You’ll be instrumental in nurturing a customer-centric culture while improving internal processes and driving performance.
🔑 Key Responsibilities
*
Lead and develop the Customer Service team with clear objectives and performance reviews.
*
Manage customer relationships and resolve complex queries or complaints with professionalism.
*
Support Sales teams by preparing quotations and contributing to contract (re)negotiations.
*
Establish and monitor KPIs such as OTIF, NPS, order accuracy, and more to improve service delivery.
*
Oversee CRM system use and contribute to process enhancements and customer data integrity.
*
Identify opportunities for continuous improvement in service workflows and team engagement.
*
Ensure compliance with company policies and regulatory codes.
💼 What We're Looking For
*
Proven experience in a management role within Customer Service, Sales or Logistics.
*
Excellent communicator and problem-solver, skilled in developing service-led solutions.
*
Strong background in CRM system management and data integrity.
*
Demonstrated ability to lead change and improve operational efficiency.
*
Knowledge of manufacturing or supply chain processes is a strong advantage.
*
Inquisitive mindset with a proactive approach to identifying risks and opportunities.
🎁 What’s On Offer
*
Full-time role with a competitive remuneration and benefits package.
*
Dynamic, international work environment with a focus on innovation and sustainability.
*
Excellent opportunities for career progression within a global organisation.
*
A culture that supports continuous learning and professional development.
Ready to take the next step in your leadership journey?
Apply now with Teleios Recruitment!
About Us:
Teleios Recruitment is an equal opportunity employer. We welcome applications from all backgrounds and ensure a fair hiring process. Please let us know at any stage of the recruitment if you require adjustments or assistance – we are committed to inclusivity and support
📍Belfast | 💼 Full-Time | 💰 Competitive Salary + Benefits
Teleios Recruitment is proud to be partnering with a global leader in animal nutrition and sustainable feed solutions to find an exceptional Customer Service Manager. This is a unique opportunity to lead a high-performing team, drive customer satisfaction, and play a pivotal role in shaping service excellence within a leading-edge business.
🌟 The Opportunity
As Customer Service Manager, you’ll lead a dedicated team of customer service professionals, ensuring seamless service delivery and resolving escalated issues with poise and efficiency. You’ll be instrumental in nurturing a customer-centric culture while improving internal processes and driving performance.
🔑 Key Responsibilities
*
Lead and develop the Customer Service team with clear objectives and performance reviews.
*
Manage customer relationships and resolve complex queries or complaints with professionalism.
*
Support Sales teams by preparing quotations and contributing to contract (re)negotiations.
*
Establish and monitor KPIs such as OTIF, NPS, order accuracy, and more to improve service delivery.
*
Oversee CRM system use and contribute to process enhancements and customer data integrity.
*
Identify opportunities for continuous improvement in service workflows and team engagement.
*
Ensure compliance with company policies and regulatory codes.
💼 What We're Looking For
*
Proven experience in a management role within Customer Service, Sales or Logistics.
*
Excellent communicator and problem-solver, skilled in developing service-led solutions.
*
Strong background in CRM system management and data integrity.
*
Demonstrated ability to lead change and improve operational efficiency.
*
Knowledge of manufacturing or supply chain processes is a strong advantage.
*
Inquisitive mindset with a proactive approach to identifying risks and opportunities.
🎁 What’s On Offer
*
Full-time role with a competitive remuneration and benefits package.
*
Dynamic, international work environment with a focus on innovation and sustainability.
*
Excellent opportunities for career progression within a global organisation.
*
A culture that supports continuous learning and professional development.
Ready to take the next step in your leadership journey?
Apply now with Teleios Recruitment!
About Us:
Teleios Recruitment is an equal opportunity employer. We welcome applications from all backgrounds and ensure a fair hiring process. Please let us know at any stage of the recruitment if you require adjustments or assistance – we are committed to inclusivity and support