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Indigo Search Ltd

Customer Service Manager - Logistics

Posted a month ago by@ Indigo Search Ltd

  • Cleckheaton, West Yorkshire
  • Permanent
  • Bonus + Benefits
  • £38,000 to £42,000 /Yr
  • Standard
  • Expired - 12 days ago

THE ROLE:

  • Reporting into the Head of Function, the Customer Services Manager will be responsible for a Customer Services team (headcount of up to 5 people).
  • Liaising with key clients of this logistics business.
  • Utilisation of KPI's & Processes in order to monitor client relationships.
  • Managing the relationship with clients in a pro-active & collaborative "Value-Add" way.
  • Pro-active Account Management of clients (being the "face of the business" to them).
  • Able to understand client needs and respond to them pro-actively and positively.
  • Utilising data to inform decisions and also provide regular reports to Senior Management.
  • Meeting with clients face-to-face when called for - so there will be occasional travel to other parts of the UK when required.

THE PERSON:

  • Customer Services Manager, Client Manager, Account Manager or Client Manager within a Logistics or Transport setting - ESSENTIAL
  • Overall Customer Services responsibility for at least 5 heads or more.
  • Able to account manage clients in a pro-active & constructive way.
  • Able to engage & motivate your people - setting highly professional standards.
  • Ability to use data to inform some of your decision-making.
  • Able to liaise from shop-floor to Board level.
  • Able to challenge your team where appropriate.
  • IT savvy - able to produce reports for senior leaders of the business regularly.
  • Able to commute to the Cleckheaton area on a daily basis.
  • Able to travel nationally to meet clients face-to-face as part of Account Management strategy from time-to-time.

ABOUT US:

With over 21 years of expertise in the Logistics/Supply Chain sector - Indigo Search recruit for management, director & executive roles across the UK.