/ Job ID [9886239]

Customer Service Agents

Posted 15 days ago

  • Nevendon, Basildon, Essex, East England
  • Permanent
  • £19,000.00 to £21,000.00 / Per Annum
  • External
  • Expires In 13 days
We are recruiting for exceptional Customer Service Agents who want to join this innovative industry-leading organisation based in Southend on sea, Essex. If you thrive on being part of a team that are focused on delivering a world-class customer experience, with opportunities for personal growth and development, this could be for you!
The Role
You will need to be able to provide excellent customer service and effective administration support for all external and internal customers through a variety of communication channels. The role is varied, although predominately phone-based there may be opportunities to move into other areas e.g., Live Chat, once you have completed your period of training.
Key Responsibilities
* Maintaining a positive, understanding, and professional attitude toward customers at all times
* Responding promptly to customer enquiries in line with the department objectives
* Communicating with customers through various channels
* Acknowledging and resolving customer complaints
What we are looking for in you...
* Experience within a Call Centre environment in a similar role
* Experience in dealing with Customer complaints both verbal and written is desirable
* Use of Live Chat or a similar system is desirable
* Excellent communication skills, both written and verbal
* Committed to excellent customer service and prepared to go the extra mile to ensure customer satisfaction
* Professional telephone manner
* Attention to detail with focus on achieving first time quality
* Competent level in Excel, Word, and Internet
Salary: £19,000.00-£21,000.00
Working 37.5 hours per week, on a rolling shift pattern which will involve some weekends and bank holidays.
For further information apply today or contact Kim Baker, ENS Commercial Recruitment, Westcliff