/ Job ID [9667071]

Customer Service Advisors

Posted a month ago

  • Bishopwearmouth, Sunderland, Tyne and Wear, North East England
  • Permanent
  • £22,200.00 / Per Annum
  • External
  • Expires In 17 days
Customer Service Advisors
Salary: £22,200 (inclusive of £2,500 shift allowance)
Hours: You will be required to work within their opening hours between 8am-10pm Monday-Friday; 8am-6pm Saturday & 9am-5pm on Sunday. 
As we follow the government guidelines closely, we are are looking to work within a hybrid working environment. This will be discussed at interview. To work within the hybrid environment at home you'll need good internet speed and a private, quiet space that's undisturbed to work effectively. We will provide you with all the equipment needed.
Working for BGL Customer Services:
We are obsessive about delivering for our customers and relentless in driving exceptional standards. By joining one of our award-winning contact centres, you'll gain skills working in a fast-paced environment, while delivering outstanding experiences to our customers.
We are actively encourage people to interact, meet new colleagues, share ideas and empower people to make a difference. We believe this is what makes this a unique place to work.
What will I do as a Customer Service Advisor?
Take inbound calls from potential and existing customers, ensuring our reputation is maintained to a high standard for our internal and external brands
Delivering outstanding services to every customer
Ensuring you take responsibility for their customers and provide resolutions
Taking ownership for your development within our client.
Be determined to succeed and accountable for results, for yourself and the business
Acting with drive, pace and passion
Following system and procedural processes to ensure compliance with the FCA
What does it take to be a Customer Service Advisor?
It doesn't matter if you've never worked in a contact centre or within an insurance environment before, we consider candidates from all areas. You may currently be working in the following and sectors; retail, hospitality, contact centre, customer service, call centre and sales. With their award-winning Learning and Development team, they will provide you with a comprehensive training programme, all we ask is for the following…
Ideally six months experience working within a customer service environment, this could be from a variety of backgrounds including retail, contact centre and hospitality (face to face, by phone or in written form)
A proven track record of delivering excellent customer service
Strong communication skills including written and verbal
Taking responsibility for customer concerns and resolution
Excellent time management and attention to detail
Good numeracy and literacy skills
Proven record for setting own goals and monitoring own performance
Why become a Customer Service Advisor?
BGL is a diverse community of dedicated, innovative and talented professionals. With an inclusive and open workplace, we encourage their people to create and share ideas - supporting our growth and celebrating our uniqueness.
We are here when our customers need us. We also understand the importance of achieving a healthy lifestyle balance. That's why we offer a variety of full and part-time shift options that can include an element of flexibility to complement both customers & colleagues.
Alongside this, we have an enhanced 25 days holiday, increasing by a day with each year of service (up to 5 years' service), volunteer days and the chance to be involved in a variety of charity work and fundraising events, as well as our flexible benefits package to suit our diverse community. This includes the ability to buy and sell annual leave each year, our cycle to work scheme and our unique tech discount, to name a few.
If you feel you meet the above criteria of this Customer Service Advisor role, then please apply now