Would you like the chance to work within a supportive, collaborative customer service team in a business that puts an emphasis on looking after its staff and where your ideas are valued? Are you a Customer Service Advisor who prides yourself on providing a high level of customer service, and taking ownership of queries and issues, seeing them through to a successful conclusion?
A non-for-profit organisation in Croydon are looking for an experienced Customer Service Advisor to join their friendly customer service team. In this fast paced, busy role you will be responsible for providing an efficient and seamless support function to customers across the UK - answering queries, handling complaints, and taking ownership and resolving issues via phone, e-mail and letter through to a successful resolution - providing empathy. Your ability to priortise, multi-task and adapt to urgent situations will be very important, along with your impressive attention to detail and strong written and verbal communication skills.
As Customer Service Advisor, your new role will involve:
Being a point of contact for all customers throughout the UK providing over the phone and email advice and support
Taking ownership and resolving customer escalations, queries, issues and complaints, effectively and efficiently via phone and e-mail through a creative approach
Keeping both customers’ accounts and own records accurately updated on all systems ensuring the quality of information is maintained
Supplying costs and charges for equipment, helping the customer to understand which service they require
Liaising with site contacts to clarify information and check assess for deliveries and collections
Issuing invoices, allocating correct services, chasing payments and initiating dispatch of equipment
Raising cases on the CRM database daily to record account history
I'm interested in speaking with a Customer Service Advisor, Customer Service Executive, Customer Service Administrator, Claims Advisor, or Call Centre Advisor who has previous experience in a highly pressurised customer service / call centre environment, and the essential ability to multi-task and take ownership of all queries and issues from customers - in a sensitive and empathetic manner.
Salary £22,000 to £24,000 p.a. (depending on level of experience).
Benefits include up to 10% bonus, great pension contribution, free parking, team lunches / dinners, and private healthcare.
Once settled into your new role, the business do offer flexible working from home (part of the week)