Advance Search

Browse Jobs

Polaris Community

Customer Service Advisor - Fostering

Posted a month ago by @ Polaris Community

  • Bromsgrove, Worcestershire
  • Permanent
  • £20,500 to £22,500 P/Yr
  • Standard
  • Expired - 9 hours ago
POLARIS COMMUNITY

Position: Customer Service Advisor - Fostering

Position type: Full-Time - (Monday to Friday)

Contract: Permanent

Location: Bromsgrove

Salary: £20,500 Up to £22,500 dependent upon experience

Benefits: 30 days' Annual Leave, rising to 35 day's with length of service, + Bank Holidays, Life Assurance, Employee Discount Scheme & Medical Cash Plan.

About Us

We are Polaris, one of the UK's largest leading communities of children's service providers.

Within the community, we have independent fostering and adoption agencies who have been passionately improving the lives of young people for over 30 years, as well as Leaving Care services, Education, Residential Care and bespoke children's services contracts. Our nurturing community works collectively to support the very best outcomes for each and every child in our care. We're ambitious for our children and young people, families and staff, and believe in their futures.

ABOUT YOU

You will respond to a high number of enquiries with a focus on building rapport with potential Foster Parents. You will guide applicants on the benefits of fostering with the Polaris group, taking them through an initial screening process and highlighting transferable skills they can bring to the role. You will send further information when requested and respond to any queries in a timely manner.

We are looking for a highly motivated individual with an engaging manner that is able to communicate confidently over the phone and via Live Chat. You will be self-motivated enthusiastic and lively with the ability to build relationships, identify opportunities and create solutions.

A background in sales would be an advantage for this fast paced role.

Requirements

  • Friendly, confident telephone manner
  • Enthusiasm and desire for engaging with customers
  • Excellent verbal communicator and the ability to remain calm and professional under pressure
  • Attentive listener
  • Able to work & communicate as part of a team
  • Competent IT skills, including Microsoft Office and recording on a CRM system
  • Ability to multi-task and prioritise work load in a fast-paced environment
  • Willingness to work flexibly to meet business needs including occasional evenings
  • Experience working within a Customer Service environment would be an advantage, but not essential.
  • Prior knowledge of fostering/the fostering sector would be an advantage, but not essential as full training will be provided
  • Prior knowledge of fostering/the fostering sector and standard foster carer recruitment process an advantage but not essential.
  • Willingness to work flexibly to meet business needs will include one evening per week

For an informal conversation about this post, please contact Ellen Leaning on 07866 033 205.

To be considered for this position, please do apply.

The successful candidate will be required to complete a standard DBS check, the cost of which will be met by Polaris.

Polaris is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates.

Polaris is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff to share this commitment.

Similar Jobs
  • Norwegian Speaking Customer Service Advisor

    Four Ashes

    Norwegian Speaking Customer advisor roleThe companyYou will be joining a company that specialises in the provision of fully digitised subscription services for their clients. The...

  • Complaint Handler-Solihull

    Solihull

    £14.69 P/Yr

    Join Our Dynamic Team as a Mid-Market Complaints Advisor!Are you ready to embark on an exciting journey with E.ON I&C Pillar, where innovation meets excellence? We're not just...

  • Service Advisor

    Pershore

    £33,000 P/Yr

    SERVICE ADVISOR Basic Salary - Up to £33,000 + BonusWorking Hours - 8am-6pm Monday-Friday (1-2 Saturdays 8am-1pm) Location - Pershore   Vacancy to be filled by an experienced...

  • Service Advisor

    Old Town

    £32,000 P/Yr

    SERVICE ADVISOR Basic Salary - £26,000 OTE- £32,000 + Location - Stratford-upon- avon   Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude...

  • Service Advisor

    Solihull

    £32,000 P/Yr

    SERVICE ADVISOR Basic Salary: £24,000 OTE £32,000 Location: Solihull   Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always...

  • Service Advisor

    Falcon Lodge

    £30,000 P/Yr

    SERVICE ADVISOR Basic Salary - £24,000 OTE - £30,000 Working Hours - 8am-6pm Monday-Friday (1-3 Saturdays 8:30am-12:30pm Location - Sutton Coldfield   Vacancy to be filled by an...

  • Service Advisor

    Solihull

    £32,000 to £34,000 P/Yr

    Service Advisor - Solihull - Basic Salary - £26,000 DOE - OTE - £34,000 - Great Benefits Package -     Our client, a busy franchised car dealership, in Solihull has the...

  • Service Advisor

    Sparkhill

    £30,000 to £34,000 P/Yr

    Service Advisor - Solihull - Basic Salary - £26,000 - OTE - £34,000 - Great Benefits Package -     Our client, a busy franchised main dealership in Solihull has the requirement...

  • Service Advisor

    Wolverhampton

    £32,000 P/Yr

    SERVICE ADVISOR Basic Salary - £24,000 OTE - £32,000 + Working Hours - Monday - Friday 08:00 - 18:00 + 1 in 3 Saturdays Location - Wolverhampton   Vacancy to be filled by an...

  • Service Advisor

    Evesham

    £30,000 P/Yr

    Service Advisor Basic Salary - £25,000 OTE - £30,000 Location - Evesham   Benefits - Free MOT's and 50% discount on Services Death In Service Free Eye Test, Dental and Therapy...

Apply