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Customer Liaison Manager

Posted 10 days ago

  • Ringley, Greater Manchester
  • Permanent
  • benefits package
  • £35,000 to £45,000 P/Yr
  • Sponsored
  • Expired - 19 days ago

Customer Liaison Manager�- Manchester based - *** Competitive Salary plus Company Car!! ***



Based in Manchester this civil engineering and utility services group aim to expand and increase their workforce hugely in 2024! With more than 150 years holding numerous contracts with key infrastructure clients are looking to provide accredited training for individuals seeking professional development to enhance their career.



Customer Liaison Manager - Responsibilities




  • As the primary point of contact, you will excel in engaging with customers via phone, email, and face-to-face interactions on-site.

  • Your role entails attentively listening to their concerns, capturing complaints, and offering expert advice and support, acting as a liaison between customers and the site team. It's imperative to ensure all issues are diligently documented and handled professionally.

  • Regular attendance at site meetings and maintaining communication with the operational team will facilitate the delivery of comprehensive updates and awareness of planned works.



Customer Liaison Manager�- Rewards




  • Competitive Salary... PLUS Company Car

  • 24 days holidays plus Bank Holidays

  • Pension

  • Life Insurance

  • Private medical insurance

  • Bonus Scheme

  • Free on-site parking



Customer Liaison Manager - Requirements




  • NVQ in Customer Service (or equivalent)

  • Be able to demonstrate a proven track record in delivering end-to-end customer experiences.

  • Experience in the utility/construction sector is advantageous, it is not mandatory. Success in this role hinges on your ability to swiftly build relationships and address underlying issues through effective communication.

  • Proficiency in navigating challenging conversations and employing creative problem-solving approaches is crucial



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