/ Job ID [9886362]

Customer Focus Coordinator

Posted 3 days ago

  • Lutterworth, Harborough, Leicestershire, East Midlands
  • Contract
  • £23,000.00 to £25,700.00 / Per Annum
  • External
  • Expires In 25 days
Job Title: Customer Focus Coordinator
Location: Lutterworth (Hybrid role)
Pay Range/details: Up to £25,750 DOE
Contract Type: 7 Month Fixed Term Contract
One of Britain’s biggest listed food companies, employing over 4,000 colleagues at 15 manufacturing sites and offices up and down the country.
Many of our brands have been part of UK life for more than a century and you’ll find them in 94% of British households.
An opportunity has arisen for Customer Focus Coordinator to manage the day-to-day processing of customer accounts, with pro-active communication both internally & externally.
This person will also be building collaborative relationships with the customer’s supply chain contacts which will be key to the success of this role.
Key Responsibilities – Customer Focus Coordinator
Effectively analyse orders, including identifying demand fluctuation.
Regular liaison with stock team and bakery schedulers on availability of stock.
Pro-actively notify customers on order shorts and any other order queries and concerns.
Develop effective, collaborative relationships with customer to agree on their data and support requirements.
Active daily management of “promotions” and daily order trackers.
Investigate ‘root cause’ reasons for shorts and report that to the customer.
Be aware of transport running schedule and ensure effective communications with transport and other internal functions including bakeries.
Qualifications & Requirements – Customer Focus Coordinator
Previous experience working with customers in a logistics/supply chain administration role.
Flexibility on working hours essential as potential weekend working.
Working knowledge of Microsoft Office.
SAP knowledge would be advantageous.
Strong communication and customer service skills.
Experience within a fast-paced environment beneficial.
Strong analytical skills, ideally with some report writing experience.
What we can offer – Customer Focus Coordinator
Up to 7.5% pension
Life Assurance
Full training with a mixture of online and in-house
Access to a unique employee discount scheme, including access to hundreds of nationwide retailers
For more information on this role, please contact Michael Farrell on (phone number removed) or send a copy of your CV to
Omega Resource Group is acting as an Employment Agency in relation to this vacancy.
Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors. 
Candidates who are currently a Logistics Coordinator, Supply Chain Administrator, Supply Chain Coordinator, or Customer Focus Coordinator may be suitable for this position.
For details of other opportunities available within your chosen field please visit our website (url removed)
Omega Resource Group is acting as an Employment Business in relation to this vacancy