Contracts Coordinator

Posted 13 days ago

  • Liswerry, Newport, Gwent, Wales
  • Permanent
  • £21,000.00 / Per Annum
  • External
  • Expires In 15 days
Our client, a reputable manufacturing company based in Newport is seeking a Contracts Coordinator to join their team on a permanent basis .
The package details are as follows:
Salary: 21k per annum.
Working Hours: 39 hours per week.
Shifts to be 8.30am to 5.00pm Monday to Thursday, 830.am to 4.00pm Friday.
Holiday: 25 days annual leave plus bank holidays.
Pension: auto-enrolment at 4%, matched by the Company up to 5%.Life cover at three times basic salary, whilst actively contributing to the pension scheme
Mission
Follow established procedures and guidelines to coordinate the delivery of a contract from inception so that production activity meets established forecasting requirements to the highest Environmental, Health and Safety standards
Relations
Contracts Manager, Contracts Coordinator, Customers, Clients, Site Managers/Engineers, External buyers
Production team, Transport team, Credit control, Quality team , Complaints team
Key Figures
Barmarks statistics
Complaints submitted into database
Complaints closed
Credit notes against complaints
Transport utilisation (tonnes/load)
Transport recoveries against extra costs
Sundry items and small load charges (£)
Added values sales (£)Accountabilities
Liaise with customers to establish contract requirements
· Establish with the Contracts Manager customer requirements at inception of the contract
· Make contact with sites/customers to establish key relationships
· Engage with the sites/customers/Contracts Manager to obtain forecasts
· Visit customer sites where necessary to understand requirements
· Respond to customer queries via phone and email
· Capture and record customer requirements in appropriate documentation for internal communication
Coordinate with Production to deliver contract requirements
· Obtain customer schedules
· Ensure that schedules are supplied into automatic scheduling repository efficiently
· Oversee the customer delivery schedule through scheduling system
· Liaise with production over scheduling to ensure commitments to customers are met
Resolve problems and customer complaints
· Identify potential complaints from customers as the contract progresses
· Take appropriate action to avoid a customer complaint
· Respond to customer complaints that arise
· Log customer complaints in CRM system
· Respond to feedback received from the CRM system
· Analyse and take action or escalate when common complaint trends are identified
Generate additional sales and leads
· Identify opportunities for upselling and generating leads for additional products
· Refer to specialists to progress leads for additional sales
· Schedule additional product requirements
Administration of contract
· Maintain databases
· Generate Credit Notes
· Keep records up to date
Miscellaneous or ad hoc business requirements
· Manage specific projects or undertake specific project activity as determined by the business or line manager
· Travel to specific locations in order to undertake role requirements as required
· Represent your function or business at meetings or events as required
· Undertake any reasonable request in order to support the needs of the business
Technical Competencies
Excel
Word
Powerpoint
CRM
SAP
Success Factors
Outlook
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