Concession Manager | Oxford | Great Salary + Benefits
About the role
This is a brand new concession with a brand new feel, that's part of a new vision for our client's market. In this role, you'll have the chance to lead it from the front.
As concession manager for this household name, you'll be based in one of the UK's best- loved department stores. Our client has built a fantastic reputation for supporting customers when they need it most. This really is the sort of business where staff are invited to customers' family events, the sort of business that doesn't just talk about building strong relationships-it does it every day.
As manager, you'll be responsible for fostering that same sort of feel in your concession.
There's no micro-management here. You'll be given lots of control to build your concession's success, be imaginative in the way you drive footfall, and engage with the host department store. You'll be encouraged to try new things as you lead your team and build your local community of potential customers.
You've got a background in consultative sales, the sort of role where customers need to have a chat before they buy. Your experience could be in personal shopping, fashion, jewellery, footwear or similar. You'll be helping customers make decisions that really matter to them. There's emotion in every sale, so you need to be able to empathise with that and ensure every customer receives a service that addresses their emotional as well as physical needs.
You'll already have store manager/deputy manager or concession manager experience and you'll have the commercial know-how that comes with that experience. You'll know how to get your small team of supervisors and consultants energised and engaged. And you're always thinking of the next idea to stand out and do something different to excite the local community and build long-lasting relationships.
For the right person, there's real potential to progress too.
Concession manager responsibilities
Have lots of autonomy to deliver store KPIs including store turnover, personal shopper appointments and conversion
Lead a team committed to exceptional and empathetic customer service
Look for new and creative ways to engage the local community
Build productive relationships with the department store and neighbouring concessions
Support and develop your team
Take responsibility for the health, safety and wellbeing of your team and customersWhat's in it for you?
The salary is extremely competitive, and it's backed by a really exciting benefits package that's particularly strong on family-friendliness.
Bonus of up to 10% of your basic salary
33 days' holiday each year (over time, that will increase to 40). You can buy and sell leave too
Company bonus scheme
Employer pension from your first day
Lots of employee recognition and appreciation
Big staff discounts for family and friends (in store & online)
Lots of offers and discounts (on things like holidays, eating out and gifts) through the in-house benefits scheme
Strong family-related leave policies that include:
Enhanced maternity and paternity pay
IVF, fertility, adoption and surrogacy support
Shared parental leave
Foster care and carer's leave
Subsidised health and critical illness cover
Bereavement supportOur client is a menopause-friendly employer too.
Ready to apply for this concession manager role? Apply here
Zachary Daniels is a Niche, National & International Recruitment Consultancy.
Specialising in Buying, Merchandising & Ecommerce | Design, Technical, Wholesale & Production | Finance | HR & Talent | H&S & Compliance | Marketing, Digital & Technology | Property & Centre Management | Retail, Trade, Leisure & Wholesale Operations | Senior Appointments & Exec | Sales | Supply Chain & Logistics