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Advancing People Ltd

Client Services - German & French Speaking

Posted 11 days ago by@ Advancing People Ltd

  • Birmingham, West Midlands
  • Permanent
  • £27,000 /Yr
  • Standard
  • Expires In 19 days

Advancing People Multilingual is working on behalf of a large international retailer who, due to expansion, is looking to recruit a German & French speaking Client Services Advisor, based in Erdington, Birmingham.

The client services team will be responsible for ensuring that support, staffing and processes are maintained to a high level, and will work together with the Service Desk Manager to achieve targets, and assist with reporting, analysis and strategic planning

Key Responsibilities:

  • Support stores with any IT related issue
  • Resolve queries and issues with their EPOS till systems
  • Effectively resolve escalated calls.
  • Direct any requests to correct department and source the information they need to operate
  • Communicate with different retail stores
  • Support the European Operations team on projects and tasks

Skills:

  • Fluent in German & French
  • Ideally you'll have previous Service Desk Analyst or Customer Service experience
  • Customer Service experience
  • You will be a keen team player.
  • You will be computer literate; familiar with Microsoft Office packages.
  • IT Literate

In return our client is offering a basic salary of £27,000 along with an excellent benefits package.

This role offers flexibility to work from home 2 days a week / work remote

Advancing People Multilingual - Recruitment Specialists

Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.