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Client Manager (Accountancy)

Posted 22 days ago

  • Macclesfield, Cheshire
  • Permanent
  • £45,000 /Yr
  • Sponsored
  • Expires In 6 days

CLIENT MANAGER (Accountancy)

MACCLESFIELD (free onsite parking)

�45, 000PA



Our client is seeking a highly organised and proactive Client�Manager to lead a small but growing team. You will be responsible for the day to day running of the operations ensuring the team delivers exceptional service to clients.



Operational Management:




  • Oversee the daily operations of the office, including staff scheduling, workflow management, and ensuring adherence to company policies and procedures.

  • Monitor and manage workloads to ensure timely completion of tasks and maintain high-quality service delivery.

  • Implement and maintain efficient office processes, ensuring continuous improvement.



Team Leadership:




  • Lead, mentor, and develop a small team fostering a positive and collaborative working environment.

  • Conduct regular performance reviews and provide feedback to team members, identifying opportunities for training and development.

  • Coordinate team meetings, ensuring clear communication of company objectives, updates, and performance expectations.



Client Relationship Management:




  • Act as the primary point of contact for key clients, ensuring their needs are met and addressing any issues or concerns.

  • Develop and maintain strong client relationships, ensuring high levels of client satisfaction and retention.

  • Oversee the onboarding process for new clients, ensuring smooth transitions and clear communication of services.



Financial Management:




  • Assist in budgeting and financial planning for the office, including monitoring expenses and managing resources effectively.

  • Ensure accurate billing and invoicing processes are followed

  • Monitor financial performance, identifying areas for cost savings and efficiency improvements.



Compliance and Quality Assurance:




  • Ensure the office complies with all relevant regulations, including data protection and industry standards.

  • Oversee quality assurance processes, ensuring all work meets the required standards and is delivered on time.

  • Maintain up-to-date knowledge of industry trends, regulations, and best practices, ensuring the office remains compliant and competitive.



Technology and Systems Management:




  • Oversee the implementation and maintenance of office technology systems, ensuring they meet the needs of the business.

  • Identify opportunities to enhance productivity through the adoption of new software.

  • Ensure staff are adequately trained on the use of office systems and software.



Qualifications and Experience:




  • Proven experience in a managerial role within an accounting environment.

  • Strong leadership skills with the ability to motivate and develop a team

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and staff.

  • Knowledge of relevant industry regulations and best practices.

  • Candidates must live within a sensible commuting distance of Macclesfield and be eligible to work in the UK - this is essential