Claims Assessor

This is a hybrid position.  The first 4 weeks of training will be in the office, then you will work 1 week a month in the office.  You must be able to drive due to rural location of the organisation.

The Company

Our York based client is a nationwide insurance provider specialising in pet, equine, wedding, cycling, fishing, golf and much more. 

Winners of ‘Insurer if the Year’ at the Yorkshire Financial Awards three years in a row.  The recognition doesn’t stop there; the Moneyfacts Consumer Awards 2024 saw them crowned winners of the ‘Best Claims Service’ category! In fact, they have scooped up 20 awards in the last 5 years.

The Role

Reporting to a Claims Team Lead the role will be focussed on:

• Handling varied, niche Insurance Claims both verbally and in writing.  


• Ensuring all Claims are assessed efficiently and to an excellent standard 


• Handling a variety of customer calls promptly, efficiently and professionally 


• Responding to customer queries via email 


• Developing an excellent understanding of our products, assessment and regulations


• Proactively identifying risks and trends 


• Proposing innovative ideas to the Claims Team Leads 


• Dedication to professional development and customer journey


• Ad hoc duties as required by Claims Team Leads and the Claims Manager

Key Skills and Experience

It would be advantageous if you have worked within the insurance sector/financial sector previously, but that’s not as important as possessing these skills:

• Team player - team spirit should be the cornerstone of your professional approach


• Exceptional communication – both verbal and written & finely tuned interpersonal skills 


• Meticulous attention to detail – unwavering commitment to detail


• Impeccable organisation – ability to organise tasks/work to optimise efficiency


• Masterful time management – adept at managing time, working to targets/deadlines 


• Dedicated work ethic - you can thrive in a fast paced and busy working environment  


• Policy expertise – to learn, understand and interpret our policy wordings 


• Customer service – ability to provide excellent customer service, first time, every time

Benefits

• £24,500 - £28,000 annual salary


• Up to 33 days holiday + long service increase


• Up to 5 days annual paid sickness leave + long service increase


• Hybrid / remote working.


• Flexi-time policy


• Family friendly benefits & staff policy discount


• Employee Assistance Programme


• Private health insurance.


• Free staff gym


• Free parking


• Discounted onsite kindergarten


• Workplace pension scheme

The start date is Monday 17th February where you will commence 6 weeks of training.  You must have no annual leave during this time.