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Bi-Lingual Admin Assistant
Bi-Lingual Admin Assistant
Bi-Lingual Admin Assistant
Posted 2 months ago
- London, Greater London
- Any
- External
Job description Youll be the first point of contact for our customers, providing a first-rate service by phone, letter, email and webchat in the future.?
Youll actively seek to resolve customer queries and use your communication skills to handle sometimes complex yet rewarding conversations. Youll get real responsibility and opportunities to shine and develop your career with us.
Youll join a friendly and welcoming team and receive plenty of training and support to help you reach your potential. Dont worry, youll get training on how to deal with any complex calls, our job is to support you whilst you help us support our customers.
If this sounds like you, then you could be just the Bilingual Administrative Officer wed be proud to employ at HMRC.
Responsibilities
Dealing with customer enquiries within a wide variety of Tax issues. Full training will be given.
Dealing with telephony, digital and written correspondence.
Issuing standard HMRC forms/letters in Welsh to customers.
Using guidance and initiative to solve customer enquiries.
Great communication skills, both written and verbal and are confident chatting on the phone assisting customers.
A can-do attitude and a real passion for supporting people?and creating a Brilliant Civil Service.
The ability to deal with basic math calculations.
Ability to deal with information quickly and clearly ensuring information reaches customers quickly.
Ability to work as part of a team.
Were striving to be the best customer service organisation in the UK and we need fantastic people like you to help us achieve this.
Languages
Welsh and English - both spoken and written.
Essential Criteria:
You will speak Welsh to colleagues and customers on a broad range of topics every day and receive Welsh language training to support you in this role.
Benefits
Alongside your salary of £25,082, HM Revenue and Customs contributes £6,772 towards you being a member of the Civil Service Defined Benefit Pension scheme.Find out what benefits a Civil Service Pension provides. HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments.We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
Pension- We make contributions to our colleagues Alpha pension equal to at least 27% of their salary.
Family friendly policies.
Personal support.
Coaching and development.
TPBN1_UKTJ
Youll actively seek to resolve customer queries and use your communication skills to handle sometimes complex yet rewarding conversations. Youll get real responsibility and opportunities to shine and develop your career with us.
Youll join a friendly and welcoming team and receive plenty of training and support to help you reach your potential. Dont worry, youll get training on how to deal with any complex calls, our job is to support you whilst you help us support our customers.
If this sounds like you, then you could be just the Bilingual Administrative Officer wed be proud to employ at HMRC.
Responsibilities
Dealing with customer enquiries within a wide variety of Tax issues. Full training will be given.
Dealing with telephony, digital and written correspondence.
Issuing standard HMRC forms/letters in Welsh to customers.
Using guidance and initiative to solve customer enquiries.
Great communication skills, both written and verbal and are confident chatting on the phone assisting customers.
A can-do attitude and a real passion for supporting people?and creating a Brilliant Civil Service.
The ability to deal with basic math calculations.
Ability to deal with information quickly and clearly ensuring information reaches customers quickly.
Ability to work as part of a team.
Were striving to be the best customer service organisation in the UK and we need fantastic people like you to help us achieve this.
Languages
Welsh and English - both spoken and written.
Essential Criteria:
You will speak Welsh to colleagues and customers on a broad range of topics every day and receive Welsh language training to support you in this role.
Benefits
Alongside your salary of £25,082, HM Revenue and Customs contributes £6,772 towards you being a member of the Civil Service Defined Benefit Pension scheme.Find out what benefits a Civil Service Pension provides. HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments.We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
Pension- We make contributions to our colleagues Alpha pension equal to at least 27% of their salary.
Family friendly policies.
Personal support.
Coaching and development.
TPBN1_UKTJ