Assistant Service Manager

Vacancy - Assistant Service Manager - Greater Manchester/Cheshire Area
Our client, one of the best employers in the North West, are looking to recruit an experienced Assistant Service Manager
In this role there's a HUGE potential of progressing into the Service Manager role permanently
Your key role will be to oversee the 7 service advisors and everything front of house, maximising profitability through reviewing retail and warranty labour hours sold
In addition to this, you will assist the service advisors as and when required, effectively deal with any customer issues and complaints

Regularly review processes for improvement and monitor and working to monthly, quarterly and annual targets
Also assist with the Service Manager with his day to day duties
The main responsibilities will include:
To meet and exceed customer expectations in a customer focused environment
Be the first point of contact for Customer complaints within the department
Organise and prioritise work effectively to achieve targets in a timely and efficient manner
Responsible for the day to day running of the service reception and service advisors
1-2-1 meetings with all service advisors, compiling reports or meeting and ensure training and development is up to date
Working hours/days:
Monday to Friday 8am - 6pm
Saturday 8:30am - 12:30pm on a rota
Salary:
£31k basic
£35k...