Rewards and Benefits on offer;

* 25 days holidays + bank holidays increasing to 28 after 5 years

* You will be working Monday-Friday 09:00-17:00

* Pension – Employee 5% and Employer 3%

* Hybrid working optional for the employee after successful completion of probation/training period

* Free Parking on site

* Free Daily Fruit drops

* Free Breakfast for all staff

* Death in service 3 times salary

* Employee Assistance programme

* Discount platform

* Day off for your birthday

* Free flu jabs for anyone that wishes to have them

* Cycle to work scheme

* Salary sacrifice Season ticket for the metro

The Company you will be working for;

MTrec Commercial is proudly representing our incredibly prestigious award-winning Newcastle based client with their plans for growth and expansion, for their state-of-the-art Customer Service operation. This is a full time role working 35 hours.

They are now looking to recruit a permanent Administrator as soon as possible to join their highly trained team and to work in an unbelievable office environment.

The Role you will be doing;

* Managing workflow of emails from clients and validating documents in addition to working through the diary system and chaser report.

* Issuing letters and making calls when required in addition to ensuring any documentation is provided in a timely manner and that files are complete, accurate and up to date.

* Ensuring an outstanding level of customer service is provided whilst adhering to the service level agreements in place.

* General administration duties.

* Able to act as a point of contact and work effectively with outside partners as and when required.

About you;

* Good communication skills both written and oral.

* Ability to “take ownership” of possible problem issues before they escalate.

* Ability to work under pressure when required to react to workloads.

* Ability to work with minimum supervision and to use own initiative.

* Good knowledge of all processes, systems and products handled by the admin team

* Make it easy for customer and clients to do business with us by building good working relationships.

* Willingness to continue to develop any relevant knowledge or skills as required by the business.

* Ability to work supportively and jointly with colleagues taking the lead when necessary.

* Positive and determined approach to get the job done