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Account Manager (B2B Gift Cards)

Posted 12 days ago

  • London, Greater London
  • Any
  • External
  • Expired - 3 months ago
SummaryOur online channels are experiencing incredible growth, which shows no signs of slowing. With an online presence in over 100 markets, are you ready to take our digital customer experiences to the next level as we turbocharge Omnichannel & Online?You'll also be joining us at an exciting time, as we have ambitious plans to drive online growth and create outstanding omnichannel experiences for our customers, as part of the wider transformation of M&S. If you thrive in ambiguity, enjoy being part of a problem-solving team, and are excited by changes that improve experiences of colleagues and customers, join us!All the detailsWhat's in it for you? Being a part of M&S is exactly that becoming a part and playing your part. Were an inclusive, dynamic, exciting, and always evolving business built on core values.
Here are some of the benefits we offer that make working for M&S just that little bit more special 20% Colleague discount on most things from furniture, fashion and food. A first-class welcome to M&S with a tailored induction and a wide range of training schemes to help with your learning and development. Having options to progress is something were proud of at M&S. Attractive annual bonus, based on company performance and personal objectives. Competitive holiday entitlement with the potential to buy extra holiday days! Amazing perks and discounts via our M&S Choices website. Including GymSave that offers up to 25% off Gym Memberships and the option to become an M&S Shareholder using our ShareSave & ShareBuy Schemes Charity Volunteer Day A paid day away from work to support your chosen charity. A very generous Defined Contribution Pension Scheme and Life Assurance Every colleague at M&S has access to a fantastic range of wellbeing support this includes access to our 24/7 Virtual GP, PAM Assist to support you & your family as well as many other schemes What you'll do You will support the commercial growth and operational performance of our business-to-business (B2B) remit. This will include leading our key supplier and client base to deliver excellence. Youll be part of a team that has a bold plan to transform our B2B customer experience and has ambitious financial targets.
Owning and managing the day-to-day relationships with key stakeholders including our top-tier corporate clients, third party suppliers and internal partners.
Focus on driving sales via horizon scanning for new trends and opportunities in the market, regular contact and growth conversations with existing corporate clients, and performing outreach to potential new clients and partners.
Management of escalations by our outsourced partner to ensure a 'best inclass'experience for our corporate clients.
Responsible for delivering accuratefinancial reconciliation and reporting of sales and redemption data to senior stakeholders.
Analysing sales and redemptions data to monitor customer performance and inform strategy.
Support on the delivery of key projects on our transformation road map.
Support with commercial negotiations and focus on sustainable, profitable partnerships.
Working with legal to formalise new and existing commercial agreements
Continuous improvement of the Corporate Gifts Operating model
Who you are Strong commercial acumen with proven experience of a multi-million sales channel
Highly skilled at relationship building and influencing key stakeholders at various levels
Entrepreneurial - identify and influence sales opportunities and act on them
Experience of working in the Gift Card industry ideally within the retail industry Excellent attention to detail and strong written and verbal communication skills Project Management experience
Everyone's Welcome M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. Thats why were revolutionising how we work and offering our most exciting opportunities yet. Theres never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. Were an in-person business and have core collaboration days in our Support Centre each week. For most teams, this is 3 working days where we come together to collaborate, innovate, and serve our customers brilliantly. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment. #LI-CA1