1st Line Supprt Technician - up to £29,000

I am seeking a 1st line Support Technician to work remotely while occasionaly visiting client sites in the southwest region.
The right 1st line Support Technician will be a part of the IT team,you will serve as the initial point of contact for Business clients seeking technical support. In this key role, you'll be responsible for providing prompt, professional, and efficient assistance-either resolving issues directly or escalating them when necessary to ensure swift resolution.

Benefits of this role include:

• Salary up to £29,000
• Mileage paid
• Bank holiday time and a half pay
• Pension
• Training and progression opportunities
• Relaxed Dress Code
• Private Medical Cover

Key Responsibilities
* Deliver first-line technical assistance via phone, email, and remote tools
* Monitor and uphold service levels, ensuring timely ticket resolution
* Travel to client sites when necessary to provide in-person support
* Accurately log and track support cases using internal systems
* Diagnose and resolve common issues with hardware, software, and connectivity
* Escalate more complex matters to second- or third-tier support
* Adhere to internal procedures for case updates and documentation
* Maintain and contribute to internal knowledge base and documentation standards
* Prioritise clear, professional communication with clients at all times
* Handle user onboarding/offboarding and initial system setups * Act on alerts and system notifications before they develop into larger problems<#####ata-start="#####" data-end="1654" /> * Routinely check system backups and escalate unresolved failures

What We're Looking For

Essenti#####/em>
* At least 1 year of experience in IT support or helpdesk e#####onment
* Solid understanding of Windows desktop and basic Windows Server f#####ionality * Familiarity with Microsoft 365 admin tools (Exchange, Shar#####nt, Teams)<#####ata-start="1999" data-end="2002" /> * Working knowledge of core networking concepts (e.g., DN#####HCP, TCP/IP)
* Excellent communication, both w#####en and verb#####r data-start="2128" data-end="2131" /> * Ability to juggle multiple support tickets and remain calm under press#####br data-start="2206" data-end="2209" /> * Strong troubleshooting mindset with good#####ention to d#####l
* Valid UK driving licence a#####ccess to a vehicle
* Capable of working independently and tr#####ling when n#####d

Des#####le:
* Background in a multi-client o#####P setting
* Experience wi#####icket manag#####t platforms
* Exposure to#####itoring and#####agement tools
* Awareness of AD, Entra ID#####d basic Gro#####olicy functions
* Certifications such as CompTIA A+ or Mi#####oft Fundamentals
* VOIP experience (preferably 3CX or equivalent systems)

This is an excellent role with a fantastic client-apply today to avoid missing out!

If you are interested in this position please click 'apply'.

Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors.

Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protec#####characteristics that fall under the Equality Act 2010.<#####p>For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.