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1st Line Support Engineer

Jobs in Erskine, Renfrewshire, Scotland

Polar Recruitment Jobs
£19,500.00 - £20,500.00 /Annum
 Permanent
 Posted about : 4 days ago

1st Line Support Engineer

Up to £20,500 per annum plus benefits

This is an exceptional opportunity to work for one of the largest and most well-known IT brands in the world as a 1st Line Support Engineer working from home 90% with some travel to Erskine.

Job Summary
As the 1st Line Support Engineer you will join the Command Centre Team providing incident management and rapid response activities to major incidents for several secure clients.

  • Provide first level Support.
  • Escalate High severity Incidents.
  • Collect log information to Support Incident restoration.

1st Line Support Engineer Essential Skills:

  • Experience in 1st Line Support.
  • Ability to attain SC clearance
  • Call logging experience.

Working hours:

Mon - Fri, 7.5 hour shifts between 7am - 7pm with requirement of 1 weekend in 7

Benefits:

  • Group personal pension
  • Life cover
  • Income protection
  • Critical illness
  • Healthcare
  • Holidays - 23 days with option to buy/sell
  • Childcare vouchers
  • Health cash plan

Polar is working as a true business partner to this client with over 10 years of successful hires, we have the expertise and experience to help you take the next step in your career.

If the 1st Line Support Engineer role is of interest please apply now

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1st Line Support Engineer

Jobs in Erskine, Renfrewshire, Scotland

Polar Recruitment Jobs
£19,500.00 - £20,500.00 /Annum
 Permanent
 Posted about : 24 days ago

1st Line Support Engineer

Up to £20,500 per annum plus benefits

This is an exceptional opportunity to work for one of the largest and most well-known IT brands in the world as a 1st Line Support Engineer working from home 90% with some travel to Erskine.

Job Summary
As the 1st Line Support Engineer you will join the Command Centre Team providing incident management and rapid response activities to major incidents for several secure clients.

  • Provide first level Support.
  • Escalate High severity Incidents.
  • Collect log information to Support Incident restoration.

1st Line Support Engineer Essential Skills:

  • Experience in 1st Line Support.
  • Ability to attain SC clearance
  • Call logging experience.

Working hours:

Mon - Fri, 7.5 hour shifts between 7am - 7pm with requirement of 1 weekend in 7

Benefits:

  • Group personal pension
  • Life cover
  • Income protection
  • Critical illness
  • Healthcare
  • Holidays - 23 days with option to buy/sell
  • Childcare vouchers
  • Health cash plan

Polar is working as a true business partner to this client with over 10 years of successful hires, we have the expertise and experience to help you take the next step in your career.

If the 1st Line Support Engineer role is of interest please apply now

Standard

1st Line Support Engineer

Jobs in Erskine, Renfrewshire, Scotland

Polar Recruitment Jobs
£19,500.00 - £20,500.00 /Annum
 Permanent
 Posted about : 17 days ago

1st Line Support Engineer

Up to £20,500 per annum plus benefits

This is an exceptional opportunity to work for one of the largest and most well-known IT brands in the world as a 1st Line Support Engineer working from home 90% with some travel to Erskine.

Job Summary
As the 1st Line Support Engineer you will join the Command Centre Team providing incident management and rapid response activities to major incidents for several secure clients.

  • Provide first level Support.
  • Escalate High severity Incidents.
  • Collect log information to Support Incident restoration.

1st Line Support Engineer Essential Skills:

  • Experience in 1st Line Support.
  • Ability to attain SC clearance
  • Call logging experience.

Working hours:

Mon - Fri, 7.5 hour shifts between 7am - 7pm with requirement of 1 weekend in 7

Benefits:

  • Group personal pension
  • Life cover
  • Income protection
  • Critical illness
  • Healthcare
  • Holidays - 23 days with option to buy/sell
  • Childcare vouchers
  • Health cash plan

Polar is working as a true business partner to this client with over 10 years of successful hires, we have the expertise and experience to help you take the next step in your career.

If the 1st Line Support Engineer role is of interest please apply now

External

1st Line Support Engineer

Jobs in Watford, Hertfordshire, East England

£125.00 - £150.00 /Day
 Contract
 Posted about : 5 days ago

1st Line Support Engineer – 1-2 months - £(Apply online only) (Inside IR35) (This role requires you to work with one of our umbrella partners) My customer is looking for a 1st Line Support Engineer to upgrade their IT and install a number of processes and policies to make them more effective and so experience working to SLA’s and Best Practice is a must. The customer requires for the 1st Line Support Engineer to initially join them for 1-2 months. The role is based on site near Watford. The 1st Line Support Engineer must be able to display experience with the below technologies and be available to start a new contract asap. Key Skills O365 Peripheral Connectivity Ticketing Systems – Spiceworks SLAs Active Directory On/Off Boarding Device Build/Imaging – MDT 1st Line Troubleshooting / Fix To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Nicola Lubbe, by exploring the VIQU IT Recruitment website. To be the first to hear about other exciting opportunities, alongside technology and recruitment news, please also follow us at ‘VIQU IT Recruitment’ on LinkedIn, viquuk on Instagram, VIQU on Facebook, and Twitter: @VIQU_UK

External

1st Line Support Engineer

Jobs in Peterborough, City of Peterborough, Cambridgeshire, East England

£120.00 - £150.00 /Day
 Contract
 Posted about : 5 days ago

1st Line/Server Support (Outside IR35) My client has a requirement for a 1st Line/Server Support on a 1-month initial contract with the option to go permanent or extend the current contract. The client is one of Europe's leading providers of refurbished Dell servers. You will be providing 1st Line Support for customers with hardware and server issues The client is based in Peterborough, and this is a site-based role. Skills Office 365 Physical Server Support Ticket Support and Resolution Active Directory Backups Hardware ExperienceRate-£130-£150 p/d If you're a 1st Line/Support Engineer and immediately available to interview and start, please forward over a copy of your CV ASAP. We also offer referral fees if you know anyone who may be suitable for this vacancy. 1st Line/Support Engineer (Outside IR35) In Technology Group Ltd is acting as an Employment Business in relation to this vacancy

External

1st Line Support Engineer

Jobs in Ipswich, Suffolk, East England

£18,000.00 - £22,000.00 /Annum
 Permanent
 Posted about : 5 days ago

1st Line Support Engineer – Do you have a passion for IT? Do you feel fulfilled by helping and supporting others? If so, we could be looking for you! 2PointZero IT is far more than an IT Specialist. We are an Ipswich-based IT Support and Managed Service Provider with a fantastic reputation for supporting Small to Medium Sized Businesses. Due to our continued growth, we now have an exciting opportunity for a 1st Line Support Engineer to join our team based in the Masterlord Village, in Ipswich, Suffolk. As the 1st Line Support Engineer, you will be managing the Remote Monitoring & Management and Call Logging systems. You will be maintaining on premise and cloud servers. Other responsibilities will include Provide phone and email helpdesk Support Workshop/project work – Building computers, servers and preparing new hardware for installation in clients offices Documenting configuration changes to client networks We are looking for someone with experience of supporting clients via Telephone and email and leveraging our industry leading Helpdesk and Remote Support tools to assist clients with IT issues. Good customer service skills, at least 2 years’ experience in the IT field, a strong desire to progress, a friendly and positive attitude, knowledge of Windows operating systems, Office 365 and a basic knowledge of networking are required, knowledge of MacOS and Windows Server would be beneficial but not essential. You will need to hold a full UK Driving License. As the successful 1st Line Service Desk Engineer, you will be working 8.30am – 5.30pm, Monday – Friday. In return, will receive an excellent salary package of £18,000- £22,000 per annum (based on experience) and other great company benefits. Company progression is great with us – You will be doing some onsite work once full training has been given. If you have the relevant skills and experience, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you. No Recruitment Agencies please. This vacancy is being advertised and handled by Spider. The regions Fixed Fee Web Recruiter and Online Job Advertiser. We provide an online recruitment advertising and employee selection service in Suffolk, Norfolk, Essex, Cambridgeshire and beyond. Additional keywords: 1st Line Service Desk, IT, technology, Engineer, Microsoft, ITIL, IP, WAN, LAN, Service Desk, 1st Line Support Engineer Here at Spider, we take your privacy seriously. When you apply, we shall process your details and pass your application to this particular company for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. We will also request additional consent directly from you before submitting your personal information to any other recruiting company who are working directly with Spider for recruitment or recruitment advertising purposes should this particular application be unsuccessful.  We will never disclose your information to any third party unless legally required to do so and we will only ever contact you with the sole purpose of helping you find your dream job or offering career-related advice. For our full Privacy Policy please view our website

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1st Line Support / Helpdesk Support

Jobs in Hampton, Richmond upon Thames, Greater London, London

Jenrick Fire & Security Jobs
£25,000.00 - £27,000.00 /Annum
 Permanent
 Posted about : 6 days ago

1st Line Support / Helpdesk Support is required for leading technology company who have developed pioneering technical products and software which enable its customers around the World to reduce crime, save money and protect lives.

As 1st Line Support / Helpdesk Support you will be responsible for providing first Line Support by requests submitted via telephone, email and online managing through appropriate hardware and software Support process within agreed SLAs.

The successful 1st Line Support / Helpdesk Support MUST have:

  • ITIL Foundation qualification;
  • Working knowledge of helpdesk software, databases and remote control;
  • Be a competent user of Excel;
  • Experience of using call / incident / CRM logging systems – Salesforce.com;
  • Have excellent customer service and verbal communication skills;
  • Experience of providing external customer Support in a Support desk environment;
Duties as 1st Line Support / Helpdesk Support includes:
  • Being first point of contract for all inbound customer calls and emails;
  • Walk customers through the case management process;
  • Resolve technical issues over the phone;
  • Log and take ownership of all calls;
  • Respond to all submitted Fault Report Forms;
  • Follow up with customers and provide feed-back;
  • Escalate service issues to the Service Delivery Manager;
  • Track, route and redirect problems to correct resource;
This is a great opportunity to join a company who will Support you and have room for you to grown and progress within your role.

Please note the successful candidate will be subject to Police vetting due to the nature of the role.

If you have the above skills and experience and would like to learn more about this role please send your cv via the job board for consideration.

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1st & 2nd Line Support Engineer - Rawtenstall

Jobs in Rawtenstall, Rossendale, Lancashire, North West England

Circle Recruitment Jobs
£25,000.00 - £30,000.00 /Annum
 Permanent
 Posted about : 25 days ago

1st & 2nd Line Support Engineer - Rawtenstall

Keywords: Support Engineer, Service Desk Support, Engineer, field Support Engineer, 2nd Line

My client is a leading IT Solutions provider, and due to expansion is currently looking to recruit a 1st & 2nd Line Support Engineer to join an existing team of around 10 in the IT Support function This is a very good opportunity to join a reputable, successful and expanding organisation, in a role which will offer you plenty of exposure to a variety of different technology, customer interaction and project based work.

We are looking for a candidate whom has worked either in an IT Technican role to 2nd Line levels, or in a field based role before, and has previous experience working for an IT Solutions company or MSP. This is a customer facing role and therefore we are looking for a candidate whom has excellent communication skills and the ability to work with both technical and non-technical people on a day to day basis.

The successful 1st and 2nd Line Support Engineer will have a background in windows Support, cloud technologies, infrastructure Support, migrations and have exposure to a variety of technology including Windows server & virtualisation.

There will be travel to client / customer sites, so candidates will need to have a driving license. You will have access to the companies pool cars, so it is not a pre-requisite that you have your own transport.

For further details and to apply, please send your CV to Jon Brass at Circle Recruitment or email jon.brass @ circlerecruitment .com

Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter - @Circle_Rec and LinkedIn - Circle Recruitment.

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1st & 2nd Line Support Engineer - Rawtenstall

Jobs in Rawtenstall, Rossendale, Lancashire, North West England

Circle Recruitment Jobs
£25,000.00 - £30,000.00 /Annum
 Permanent
 Posted about : 25 days ago

1st & 2nd Line Support Engineer - Rawtenstall

Keywords: Support Engineer, Service Desk Support, Engineer, field Support Engineer, 2nd Line

My client is a leading IT Solutions provider, and due to expansion is currently looking to recruit a 1st & 2nd Line Support Engineer to join an existing team of around 10 in the IT Support function This is a very good opportunity to join a reputable, successful and expanding organisation, in a role which will offer you plenty of exposure to a variety of different technology, customer interaction and project based work.

We are looking for a candidate whom has worked either in an IT Technican role to 2nd Line levels, or in a field based role before, and has previous experience working for an IT Solutions company or MSP. This is a customer facing role and therefore we are looking for a candidate whom has excellent communication skills and the ability to work with both technical and non-technical people on a day to day basis.

The successful 1st and 2nd Line Support Engineer will have a background in windows Support, cloud technologies, infrastructure Support, migrations and have exposure to a variety of technology including Windows server & virtualisation.

There will be travel to client / customer sites, so candidates will need to have a driving license. You will have access to the companies pool cars, so it is not a pre-requisite that you have your own transport.

For further details and to apply, please send your CV to Jon Brass at Circle Recruitment or email jon.brass @ circlerecruitment .com

Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter - @Circle_Rec and LinkedIn - Circle Recruitment.

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1st Line Support

Jobs in Worthing, West Sussex, South East England

Options For Recruitment Limited Jobs
£22,000.00 /Annum
 Permanent
 Posted about : 20 days ago

1st Line Support Worthing £22,000 p.a. + benefits d.o.e.

1st Line Support / Customer Service role with dynamic and expanding software development business in Worthing on the South Coast.

The Role

As 1st Line Support Customer Service Adviser you will provide front-Line primary technical Support to end users on various issues / problems relating to hardware, software and peripherals. Your responsibilities include:

  • provision of frontline customer Support / implementation Support via phone / email
  • review & contribute to customer test plans / execute test scenarios / capture& log test results
  • assist with planning / execution of customer User Acceptance Testing
  • maintain relationship with customers / software developers / testers / implementors
  • assist with set up test and production systems
  • provision of 2nd Line Support / 3rd Line Support as required

The Company

Our client is a Netsuite SuiteCloud Partner that provides advanced WMS for a range of sectors and business types including: healthcare; renewable energy; fashion; beauty; food and drink; aerospace; electronics and more. Transforming warehouses with technology, the company and team are growing quickly and this is an exciting time to join this dynamic and rewarding business.

The Person

As 1st Line Support you will have some basic computer science knowledge / background in IT and customer service. With a natural curiosity, an ability to solve problems and to work independently, you will also have:

  • good self motivation / ability to work unsupervised
  • excellent organisation / administration skills
  • a solid work ethic / commitment to excellence

If you also have knowledge of the following that is great too, but not a deal breaker:

  • knowledge of PostgreSQL Tools / SQL Language
  • knowledge of Unix Commands / Google Suite
  • ideally an understanding of Jira and Java

If you wish to be considered for the role of Systems Support Analyst, please forward your CV quoting reference XXXXXX

WE REGRET WE CAN ONLY ACCEPT APPLICATIONS FROM PERSONS AUTHORISED TO WORK WITHIN THE UK

Applications are invited with experience in: systems Support analyst 1st Line Support customer service software IT technology UAT 2nd Line Support 3rd Line Support computers technical Support hardward peripherals Google Jira Jave AQL Unix NetSuite Worthing Lancing Brighton