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Telesales Agent

Belfast, United Kingdom

Personal Details

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United Kingdom

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6 years ago


Employment History

2007 - Present

Ministry Of Defence

2009 - 2009

During this time I was deployed on Op Herrick 10 in Afghanistan in 2009 , this role helped develop my skills in the ability to recognise and defuse dangerous situations whilst remaining calm and in control of myself and others under extreme pressure and in hostile environments, involving taking control of any situation, carrying out risk assessments and split second decisions. Displaying exceptional communication skills with all colleagues and identifying problem areas and utilising conflict management skills. My career with the military has lead me on a very diverse path from being trained as a Gunner on Artillery ordinates, training and completing a Custodial course for working in the Military Detention centres, being responsible for the welfare and security of members of the Armed Forces and of captured persons on tours overseas. Working in the Military Transport branch of the Artillery gave me experience driving all variations of vehicles of weights and sizes from military and civilian vehicles, being able to transport large amounts of ammunition , rations and anything in demand whilst under strict timings and in all kinds of weather and terrain.

Telesales Agent 2004 - 2004

Craftmatic Mobility

* Demonstrating accurate data input of customer details Telephoning prospective customers and generating sales leads * Liaising closely with sales team * Dealing with customers and suppliers ; * Working towards targets and deadlines

Sales Assistant 2003 - 2003

House Of Fraser

* Customer service * Money handling, opening and closing of tills * Merchandising my own department ; * Maintaining a positive atmosphere within the team ; * Telephone ordering from store to store * Dealing with complaints and queries ; * Ordering from suppliers

Air-Conditioning Engineer 2002 - 2002

Sdi-I Cooling Services

* Assisting with the installation and repair of components ; * Maintenance on all aspects of related equipment ; * Working away from home ; * Operation of the business including keeping vehicles, equipment, and workshop clean, tidy and serviceable

Telesales Agent 2001 - 2001

Craftmatic Mobility

* See previous page

Glazier 2000 - 2000

Reading Glass

* Assisting in the fitting and repair of windows and doors ; * Cutting glass panes to size in the workshop ; * Applying finishes to the glass panes ; * Assisting customers and dealing with inquiries and taking orders Being aware of health and safety * Ensuring the workshop remained safe and tidy

Education History

Level 2 Certificate

Institute Of Leadership & Management

Team Leading

Professional 2012

and Accounting Course

Gcse 1995

Theale Green Community School

English language

City & Guilds Level 2 Certificate

Essential skills Communication

Habc Level 2 Award

Level 2 Nvq 1999

Carrying & Delivering

Nvq Level 2

Carrying & Delivering

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