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Technical customer support

Belfast, United Kingdom

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United Kingdom

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£12.00 to £20.00 / Per Annum


4 years ago


Employment History

Technical Customer Support 2017 - Present


Cisco Frontline Technical assistance agent. 4o hours per week Language: italian, english Type of support: B2B and end users Campaign: Cisco Type of technical support: phone, email, chat Scope: providing full technical assistance to the customers that need assistance on Cisco products via phone, emails, or chat. Point of union between Cisco engineers and customers, Cisco systems and customers. Assist the customer in every aspect of his request: technical assistance, billing informations, directory assistance, partners assistance, replacements, contracts informations, learning and certification informations, pre sales inquiries, in italian and english.

Institution-Based Personal Care Worker 2016 - 2016

Four Seasons - Tudordale Care Home

Help the residents in all their needs - Support for the family - Take care of the peoples - Work as a team with all the staff

2002 - 2002

19/11/17 © European Union, 2002-2017 htp:/ Page 1 / 4 person

Personal Care Worker 2015 - 2015


Institution-based Retirement home Sacra Famiglia, Relate to the user (patient or guest) and with his family, listening to their needs and interests Do the job within the team Participate in the reception of the user to promote full use of the service and its resources Encouraging participation in initiatives of socialization as within the residential structures than at a local level Carry out direct assistance to the person to satisfy the basic needs of the same implement measures to help domestic and hotel aimed to hygiene and comfort of the environment Collaborate in the realization of simple activities to support diagnosis and treatment, first aid, checking vital signs, administering therapies and simple dressings Realize interventions of information on local services and care of the bureaucratic burden To contribute together with the medical staff and social welfare to the project aimed at the

Personal Care Worker 2014 - 2014


Institution-based Coopera, La cittadella sociale private clinic, Healthcare assistant in the OR Support the registered nurse in implement ation of an agreed plan of care with the patient and in accordance with instructions and training received. Help promote and maintain an environment conducive to meeting the needs of the patient/ relatives and carers Contribute to a team approach to patient care in conjunction with all members of the multidisciplinary team Contribute to the legality and accuracy of the patients care plan/ and or other reports and the effectiveness of the established communication /reporting system over the full 24hrs To assist in the maintenance of stock levels, including pharmaceutical products To assist in the maintenance of ward cleanliness and tidiness and adhere to infection control policy and procedures at all times

Institution-Based Personal Care Worker 2014 - 2014

Cooperativa Airone

2013 - 2013

It Coordination Works Italia Srl

networking with customers - IT staff management - order management

Free Lance Journalist 2004 - 2004

Eag Spa

writing pieces about new sections, sports, politics for the local "Provincia pavese" newspaper

Education History

Level Certificate 1995

Liceo Classico E Scientifico Benedetto Cairoli

Certificate In Healthcare Assistant 2013

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