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Belfast, United Kingdom

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United Kingdom

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4 years ago


Employment History

Steward 2006 - Present


* Currently working in the Booking Deaprtment at Eventsec. Processing Purchase orders from clients and booking staff for various events. ; * Booking staff for different events, over the North and South of Ireland. ; * Steward at events, both outside and in the SSE Arena, dealing with the public at events.

Customer Support 2005 - 2005

Co Ordinator

* Achieved acknowlegement in monthly corporate newsletter in a number of issues in 2008 and 2009. Received financial bonuses on these occasions for passing positive sales leads to Sales Department. ; * Utilised machine knowledge and shared with customers to achieve quick telephone fixes. This benefited the company by minmising machine fix time, engineers by maximising their time on other outstanding issues and customers by reducing fix time. ; * Consistently provided a professional, friendly first point of call contact for customers in Northern Ireland and UK wide. Developed effective working relationships with customers and helpful familiarity. ; * Maximised satisfaction from contract customers by chasing their toner delivery, sourcing other companies local to the customer and borrowing toner from them, ensuring replacement of product and ordering toner in advance of customer need. ; * Assisted team members and external stationary company (John Heath Supplies) to achieve maximum efficiency and orders by accurately allocating reference numbers to customers, checking customer contact details and inputing new product information onto in-house computer database. ; * Developed machine and product knowledge by participating in corporated Launch days and attending seminars.

1998 - 1998


Telesales Executive 1998 - 1998

Supplies Department

* Boosted sales by targeting existing customers and assessed their stationary and supplementary needs. Input orders and updated customer records. ; * Won GBP 500 of capital bonds, cash bonuses and wine by sourcing new customers (cold calling) and subsequently boosting sales.

Cashier 1998 - 1998

Managed Customer Cash Desk - rceived cash from customers, logged all customer details, cashed up - balanced takings at the end of the day.

Customer Advisor 1988 - 1988

Halifax Propery Services

Engaged in regular daily contact iwth external customers - eg liaised with solicitors, informed customers of completion dates, arranged viewing appointments. * Coordinated leisure/open viewings, took viewer details, served coffee, presented property information. ; * Managed customer cash desk, carried out customer transactions, balanced books. Work Related Training Telephone Fixes Disability Awareness Theory and Practice Product Awareness Child Protection Confident Telephone Management ,

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