RECEPTIONIST CV

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London NW5 2DU

Candidate [0319766]

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Candidate [0319766]

Recent Employer: MHA

Last Login: about 3 months ago




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RECEPTIONIST CV Profile

 

######### #####

#################. ####### ·

0##########

Email:#######################

Profile

                Committed and friendly individual with a passion for providing excellent customer service always. I have dealt with customer enquiries and complaints face-to-face, over the phone and via email.

                Excellent customer service and communication skills

                Natural ability to build strong relationships with colleagues and clients.

                Hardworking individual, who can work under pressure and meet tight/demanding deadlines.

Skills

                Communications – Strong administrative skills and computer literate with extended proficiency in Excel, PowerPoint, Outlook and database systems as well as excellent verbal communication skills.

                Team Work – Works well in a team in both a supervisory or subordinate role. Can complete any given task in a timely and well executed manner.

                Organisation – Works well under pressure. Able to manage a heavy workload and conflicting priorities on a wide range of tasks, whilst maintaining a high level of attention to detail.

                Customer Service – Excellent understanding of Customer and Client expectations with a strong focus on prioritising the needs of the individual. Confident in handling complaints and issues in a calm and professional manner.

Experience

march 2019- present

Receptionist, MHA ######

                Maintaining the reception area, making sure clients feel comfortable offering drinks.

                prioritized in a faced paced environment, high level attention to detail.

                Stock filling and stock checking daily.

                Client liaison - answering any queries that clients have; handling enquiries efficiently, act as a vocal point for the company.

                Answering and forwarding phone calls, understanding a client’s requirements.

 

 

 

 

 

august 2018- present

BARTENDER, WE ARE BAR

                Maintaining the bar area to deliver a high standard of service and customer satisfaction.

                Ensured that customer requests were responded to promptly and effectively.

                Promoted effective communication and team work to provide a high standard of customer  service according to the Bar’s policy.

                Learnt how to work under pressure during extremely busy shifts.

 

october 2017 – august 2018

bartender, greene king

                Preparing sales areas to maximise efficient customer service.

                Focused on client satisfaction in a high volume sales environment.

                Learnt correct till management to maintain an accurate financial account of transactions.

 

september 2014 – january 2017

sales assistant natasha’s flowers

                Managed cash flow, handling financial transactions, handling takings at the end of the day   and sorting lunch and beverages.

                Stock counting, making sure everything was accounted for.

                Learnt how to work under pressure, this was especially true during busy days, in a well populated area.

                learnt about sales techniques, in order to maximise turnover. For example, relocating chocolates next to roses, in order to improve their sales during the valentine's day sales period.

 

Education

camden school for girls -2010-2015

   GCSE’S

                english language- C

                english literature- C

                mathematics- C

                NVQ foundation beauty- distinction

                ict- merit

Activities

Outside of work, I am a cheerleading coach and I have been coaching children between the ages of 4-16 for nearly 12 months. It is a very active and challenging role yet equally rewarding as I work on teaching them new skills and how to gain confidence whilst learning and progressing. I love socializing, meeting new people and spending time with my family and friends. I am a very fun, confident and outgoing person who enjoys listening to a variety of music and partaking in personal development activities.

 

 

reference available upon request

 

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Industries

Admin, Secretarial & PA > Receptionist

Customer Services & Call Centre > Other Customer Services & Call Centre

Skills

Skill Title Skill Type Skill weight Description
Customer Service Skill

Excellent

EXCELLENT
Customer Satisfaction Skill

Excellent

EXCELLENT
Teamwork Skill

Excellent

EXCELLENT
Client Liaison Skill

Excellent

EXCELLENT
Communication Skills Skill

Basic

Complaint Handling Skill

Basic

Computer Literacy Skill

Basic

Hard-Working Skill

Basic

Strong administrative skills Skill

Basic

excellent verbal communication skills Skill

Basic

BARTENDER Held Position

Excellent

EXCELLENT
SALES ASSISTANT Held Position

Excellent

GOOD
a cheerleading coach Held Position

Basic

GCSE ENGLISH LANGUAGE Degree/Qualification

Excellent

INTERMEDIATE
GCSE ENGLISH LITERATURE Degree/Qualification

Excellent

INTERMEDIATE
GCSE MATHEMATICS Degree/Qualification

Excellent

INTERMEDIATE
industry~secretarial

Excellent


Looking For

Executive Brief: ######### ##### is a resident of London, UK. She has been working in the Secretarial occupational sector for more than 4 years. Currently she is employed as a Receptionist at MHA. So far ######### has not gained any managerial experience.
Willing to Relocate: No.

Self Assessment

(Overall Rating)


Work standards (achieving his/her goals)

Determination & Commitment
Ambition & Motivation
Energy & Stamina

Told us How does he/she achieved the standards he has set himself/herself? And how does he/she evaluated his/her success? Given Examples

Approachability
Working in a team
Building rapport

Told us; How does he/she developed strong working relationships? And how he/she handled difficult people? Given Examples

Critical thinking
Analysis
Creativity

Told us; What does he/she did differently from others in his/her team? How has he found ways to make his/her job easier / better? Given Examples

Working under pressure
Resilience and willpower
Achieving goals and targets

Told us; How does he/she maintained constant performance while working under pressure? Described the last time he/she felt pressure at work and how he/she handled it?

Listening
Speaking clearly
Confidence / enthusiasm

What approaches does he/she used when talking to different people in different situations? How he/she described his/her communication style?

Organisation skills
Decisiveness
Planning / evaluation

How does he/she organised his/her day and prioritised his/her work load?

Technical skills
Industry knowledge
Ability

What training, specific tools / software and skills has he/she used in the past? (Given specifics)

Leadership
Negotiation
Empathy

Told us about his/her leadership experience, how he/she described his/her leadership style?

Status & Availability

Employment Status

Work Eligibility

Not Specified

Not Eligible to work in UK


Professional Information

Salary

£ N/A - £ N/A

Work Experience

(4 years)

Managment Experience

N/A

Education Level

N/A

Gender

Female

Job Level

N/A

Other Info

N/A


Languages


Car & Driving License

I don't have Car

I don't have license