customer service advisor CV

Kelso


  • customer service advisor

    Trip.com



    Personal Details
    Telephone Number:   View Contact Details
    City:   Kelso
    Desired job title:   customer service advisor
    Location:   Kelso
    Added On:   about 2 months ago

    Internal

    More...

    Industries

    Catering Customer Services

    Job Titles

    Bartender Waiter Waiter & Waitress Customer Service Advisor supervisor

    Skills

    Hard-Working Front of House

    Qualifications

    chemistry; maths.

    Employment History

    customer service advisor at Trip.com

    2018 - Present

    Trip.com - http://trip.com ; customer service advisor ------- While working for trip.com I worked in a busy office using multiple systems and screens to assist our customers with finding alternative flights, assisting with insurance claims, phoning suppliers directly, and all other inquiries our customers had. This job involved a vast amount of knowledge about our products and precision to assist our customers as well as they deserved.


    supervisor at Maggie Dicksons

    2017 - 2018

    I started working here as a waiter/bartender during the summer, my hard-working ethic allowed me to rise up to supervisor and eventually assistant manager of this busy grass market bar. I was responsible for 3-6 staff at all times, including kitchen staff. I completed orders, deliveries, cash handling and all day to day running of this pub without any assistance. I have gained knowledge of over 80 whiskeys, Gins and wines.


    waiter

    2015 - 2016

    I started working here as a waiter/bartender during the summer, my hard-working ethic allowed me to rise up to supervisor and eventually assistant manager of this busy grass market bar. I was responsible for 3-6 staff at all times, including kitchen staff. I completed orders, deliveries, cash handling and all day to day running of this pub without any assistance. I have gained knowledge of over 80 whiskeys, Gins and wines. ------- Ensuring a high level of customer service, face to face and over the phone during this job allowed me to build in confidence to complete this role to a high standard. I kept up to date dairies and spreadsheets on daily bases. Betty's tapas bar and restaurant (New Zealand) I moved to New Zealand to gain a knowledge and understanding of the hospitality business within a different country. I've worked front of house since I was 16 and decided I wanted to move into a different area of the business and worked here as a KP. I learned how the kitchen runs, how to prepare dishes and ensure the it was at a high level of cleanliness at all times.


    sales assistant at Art house

    2014 - 2015

    I worked alone here as sales assistant; this role allowed me to develop the skills to work on my own from opening to closing the gallery. I dealt with the sale of expensive and one-off paintings, with the highest of customer service and making sure every customer felt welcomed.


    2013 - 2014

    This 4-star hotel gave me an insight into silver service and the welcoming of guests and ensuring they have a warm and comfortable stay. I started here to gain knowledge and experience in this sector as I knew it was something I wanted to do as a career.


    Education History

    Name of Institution: Kelso high school

    Education Title: some high school or equivalent

    Major: chemistry, biology, physical education, maths, English


    - 2014

    Name of Institution: Aberdeen university

    Education Title: intermediategraduate

    Major: chemistry, maths.

    Description: Kelso high school - chemistry, biology, physical education, maths and English (A pass)


    Hobbies & Interest

    Interests and hobbies; I've been a huge sport fan since a young age, I was part of my district football and rugby teams and ran nationally for sprinting. I love to travel and learn about new cultures.


    Personality Assessment data not available!


    customer service advisor CV Profile

    Mr ###### ####### Rennie 

    #############################

    0##########

    ###################, #####, ###### 

     

    Education; 

    Aberdeen university - 2014 Achieved a B2 in chemistry and maths. 

    ##### high school - chemistry, biology, physical education, maths and English (A pass) 

     

    Previous experience;

     

    Trip.com; customer service advisor November 2018 to November 2020

     

    While working for trip.com I worked in a busy office using multiple systems and screens to assist our customers with finding alternative flights, assisting with insurance claims, phoning suppliers directly, and all other inquiries our customers had. This job involved a vast amount of knowledge about our products and precision to assist our customers as well as they deserved.

     

    Maggie Dicksons; March 2017 - March 2018 (supervisor)  

     

    I started working here as a waiter/bartender during the summer, my hard-working ethic allowed me to rise up to supervisor and eventually assistant manager of this busy grass market bar. I was responsible for 3-6 staff at all times, including kitchen staff. I completed orders, deliveries, cash handling and all day to day running of this pub without any assistance. I have gained knowledge of over 80 whiskeys, Gins and wines. 

     

    Gift experience Scotland March 2015- March 2016. 

     

    Ensuring a high level of customer service, face to face and over the phone during this job allowed me to build in confidence to complete this role to a high standard. I kept up to date dairies and spreadsheets on daily bases. 

     

    Betty's tapas bar and restaurant (New Zealand) 

     

    I moved to New Zealand to gain a knowledge and understanding of the hospitality business within a different country. I've worked front of house since I was 16 and decided I wanted to move into a different area of the business and worked here as a KP. I learned how the kitchen runs, how to prepare dishes and ensure the it was at a high level of cleanliness at all times. 

     

    Art house December 2014- March 2015

     

    I worked alone here as sales assistant; this role allowed me to develop the skills to work on my own from opening to closing the gallery. I dealt with the sale of expensive and one-off paintings, with the highest of customer service and making sure every customer felt welcomed.  

     

    The Roxburgh hotel and golf course September 2013 - January 2014 

     

    This 4-star hotel gave me an insight into silver service and the welcoming of guests and ensuring they have a warm and comfortable stay. I started here to gain knowledge and experience in this sector as I knew it was something I wanted to do as a career. 

     

    Interests and hobbies; 

     

    I've been a huge sport fan since a young age, I was part of my district football and rugby teams and ran nationally for sprinting. I love to travel and learn about new cultures. 

     

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