Personal Details
Name:
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Email:
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Telephone Number:
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Address:
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City:
Kelso
Post Code:
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Desired job title:
customer service advisor
Location:
Kelso
Added On:
about
2 months ago
Internal
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Industries
Catering Customer Services
Job Titles
Bartender Waiter Waiter & Waitress Customer Service Advisor supervisor
Skills
Hard-Working Front of House
Qualifications
chemistry; maths.
Employment History
customer service advisor
at
Trip.com
2018 -
Present
Trip.com - http://trip.com ; customer service advisor -------
While working for trip.com I worked in a busy office using multiple systems and screens to assist our customers with finding alternative flights, assisting with insurance claims, phoning suppliers directly, and all other inquiries our customers had. This job involved a vast amount of knowledge about our products and precision to assist our customers as well as they deserved.
supervisor
at
Maggie Dicksons
2017 -
2018
I started working here as a waiter/bartender during the summer, my hard-working ethic allowed me to rise up to supervisor and eventually assistant manager of this busy grass market bar. I was responsible for 3-6 staff at all times, including kitchen staff. I completed orders, deliveries, cash handling and all day to day running of this pub without any assistance. I have gained knowledge of over 80 whiskeys, Gins and wines.
waiter
2015 -
2016
I started working here as a waiter/bartender during the summer, my hard-working ethic allowed me to rise up to supervisor and eventually assistant manager of this busy grass market bar. I was responsible for 3-6 staff at all times, including kitchen staff. I completed orders, deliveries, cash handling and all day to day running of this pub without any assistance. I have gained knowledge of over 80 whiskeys, Gins and wines.
-------
Ensuring a high level of customer service, face to face and over the phone during this job allowed me to build in confidence to complete this role to a high standard. I kept up to date dairies and spreadsheets on daily bases.
Betty's tapas bar and restaurant (New Zealand)
I moved to New Zealand to gain a knowledge and understanding of the hospitality business within a different country. I've worked front of house since I was 16 and decided I wanted to move into a different area of the business and worked here as a KP. I learned how the kitchen runs, how to prepare dishes and ensure the it was at a high level of cleanliness at all times.
sales assistant
at
Art house
2014 -
2015
I worked alone here as sales assistant; this role allowed me to develop the skills to work on my own from opening to closing the gallery. I dealt with the sale of expensive and one-off paintings, with the highest of customer service and making sure every customer felt welcomed.
2013 -
2014
This 4-star hotel gave me an insight into silver service and the welcoming of guests and ensuring they have a warm and comfortable stay. I started here to gain knowledge and experience in this sector as I knew it was something I wanted to do as a career.
Education History
Name of Institution:
Kelso high school
Education Title:
some high school or equivalent
Major:
chemistry, biology, physical education, maths, English
-
2014
Name of Institution:
Aberdeen university
Education Title:
intermediategraduate
Major:
chemistry, maths.
Description:
Kelso high school - chemistry, biology, physical education, maths and English (A pass)
Hobbies & Interest
Interests and hobbies; I've been a huge sport fan since a young age, I was part of my district football and rugby teams and ran nationally for sprinting. I love to travel and learn about new cultures.
Personality Assessment data not available!
customer service advisor CV Profile
Mr ###### ####### Rennie
0##########
###################, #####, ######
Education;
Aberdeen university - 2014 Achieved a B2 in chemistry and maths.
##### high school - chemistry, biology, physical education, maths and English (A pass)
Previous experience;
Trip.com; customer service advisor November 2018 to November 2020
While working for trip.com I worked in a busy office using multiple systems and screens to assist our customers with finding alternative flights, assisting with insurance claims, phoning suppliers directly, and all other inquiries our customers had. This job involved a vast amount of knowledge about our products and precision to assist our customers as well as they deserved.
Maggie Dicksons; March 2017 - March 2018 (supervisor)
I started working here as a waiter/bartender during the summer, my hard-working ethic allowed me to rise up to supervisor and eventually assistant manager of this busy grass market bar. I was responsible for 3-6 staff at all times, including kitchen staff. I completed orders, deliveries, cash handling and all day to day running of this pub without any assistance. I have gained knowledge of over 80 whiskeys, Gins and wines.
Gift experience Scotland March 2015- March 2016.
Ensuring a high level of customer service, face to face and over the phone during this job allowed me to build in confidence to complete this role to a high standard. I kept up to date dairies and spreadsheets on daily bases.
Betty's tapas bar and restaurant (New Zealand)
I moved to New Zealand to gain a knowledge and understanding of the hospitality business within a different country. I've worked front of house since I was 16 and decided I wanted to move into a different area of the business and worked here as a KP. I learned how the kitchen runs, how to prepare dishes and ensure the it was at a high level of cleanliness at all times.
Art house December 2014- March 2015
I worked alone here as sales assistant; this role allowed me to develop the skills to work on my own from opening to closing the gallery. I dealt with the sale of expensive and one-off paintings, with the highest of customer service and making sure every customer felt welcomed.
The Roxburgh hotel and golf course September 2013 - January 2014
This 4-star hotel gave me an insight into silver service and the welcoming of guests and ensuring they have a warm and comfortable stay. I started here to gain knowledge and experience in this sector as I knew it was something I wanted to do as a career.
Interests and hobbies;
I've been a huge sport fan since a young age, I was part of my district football and rugby teams and ran nationally for sprinting. I love to travel and learn about new cultures.
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