Global Procurement Category Manager - Travel CV

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Professional Profile:

A commercially astute, goal oriented, performance driven and highly skilled Global Manager within excess of 15 years’ experience working in the Business to Business and Business to Government industry. Enterprising, communicative and people orientated, able to forge excellent relationships across organisational boundaries with colleagues, customers, partners, suppliers, and to develop and influence teams to achieve business objectives. Adept across both private and public sectors and possesses a record of successfully identifying and implementing optimal quality “best value” solutions, contributing significant and measurable growth to any organisation I am a part of.

Core Competencies:

➢                Global sourcing and supplier negotiation including full RFP/RFQ tender processes

➢                Strategic account management.

➢                Project Management

➢                Leadership, with experience managing and developing teams in line with business objectives.

➢                Exceptional communication skills both written and verbal to key stakeholders at all levels.

➢                Highly organised, ensuring demanding performance targets are met or exceeded, working to critical deadlines.

➢                Analytical Skills, implementing innovative solutions to a range of challenging obstacles.

➢                Thorough understanding of the logistical requirements of the travel industry.

➢                IT Proficiency: with advanced knowledge of a range of general and special use software including Sabre, Amadeus Global Distribution System (GDS) and Microsoft Office Suite.

Employment History:

February 2020 – January 2021: IFS | Global Procurement Category Manager – Travel, Expense, Fleet / Global Card Administrator

IFS Enterprise Service Management is a leader in field service management, mobile workforce management, reverse logistics and more.

                Implementation of Egencia across all IFS geographies

                Negotiated and developed a new air and hotel programme for global distribution with savings of 12%

                Renegotiated the companies travel insurance from individual single country to a new global solution saving £100k

                Project managed and negotiated the closure of the legacy corporate and department cards and implemented the new single source solution through 1 global contract.

                Global controller for the new card programme

                Managed the successfully closing of the old legacy Fleet programme and renegotiated a new single provider with savings over the term of £1.8m

                Project managed the contingent workforce management programme, moving all to one supplier

                Sourced and delivered a global marketing survey tool programme with built in reward functionality

                Project managed the new expense system role out globally

Key Achievements:

➢                Streamed outsourcing all travel functions to one traditional outsourced TMC solution (Egencia).

➢                Introduced cost saving strategy with global chainwide hotel deals, airline deals to ensure global saving targets are achieved.

➢                Successfully closed all old legacy card programs and implemented a new global corporate card and virtual department card solution

December 2018 – January 2020: Serco Group | Global Travel & Expense Manager / Account Manager

British outsourcing company based in #########, operating public and private transport and traffic control, aviation, military weapons, detention centres, prisons and schools.

➢                Successfully tendered a global travel management (TMC) change from 5 legacy suppliers to 1 global provider

➢                Implement Concur Travel and Expense solution in multi geographies

➢                Manage the Global TMC and Concur Travel & Expense strategic account relationship

➢                Meeting quarterly with regional senior management to review global travel P&L and alignment

➢                Liaising on a weekly basis with the Business Service Director regarding performance reports and business development opportunities.

➢                Negotiation with suppliers, ensuring “best value” at all times in the airline, hotel and car hire sectors.

➢                Responsible for successfully managing and delivering a Global Hotel and Air RFP’s.

➢                Utilising expert knowledge of GDS to ensure organisational targets are being met.

➢                Ensuring adherence to, and long term development of, strategies to comply with identified key areas, which exist across the Global team, developing effective policies and processes to support effective governance.

➢                Maintaining a high level of customer service across the organisation for internal and external customers.

➢                Managed the travel risk portfolio and reported up to the C level suite on all cases

➢                Account manage an external government customer’s travel solution with a spend of c£25m

Key Achievements:

➢                Lead the streamlining operation outsourcing the inhouse solution to a traditional outsourced TMC solution.

➢                Introduced cost saving strategy (as implemented in previous role at company) globally to ensure global saving targets are achieved.

➢                Successfully implement the roll out of the Concur Travel & Expense tool across UK, Europe, ME and New Zealand

December 2014 – December 2018: Serco Group | Category Manager Travel, Events / Global Travel Operations Manager.

➢                Managing teams (and their local regional managers) in three different regions UK, America and Australia.

➢                Making significant contributions to overall business strategy and growth.

➢                Meeting quarterly with senior management to review global travel P&L.

➢                Negotiation with suppliers, ensuring “best value” at all times in the airline, hotel and car hire sectors.

➢                Responsible for successfully managing and delivering a Global Hotel and Air RFP’s.

➢                Utilising expert knowledge of GDS to ensure organisational targets are being met.

➢                Ensuring adherence to, and long term development of, strategies to comply with identified key areas, which exist across the Global team, developing effective policies and processes to support effective governance.

➢                Maintaining a high level of customer service across the organisation for internal and external customers.

➢                Implement Concur Travel and Expense solution in multi geographies

➢                Account manage an external government customer’s travel solution

Key Achievements:

➢                Lead the streamlining operation in the company, optimising finances and reducing headcount.

➢                Introduced cost saving strategy (as implemented in previous role at company) globally to ensure global saving targets are achieved.

➢                Successfully implement and manage the roll out of a self-booking tool (Travel only) in the UK, North America and ASPAC to ensure the correct adoption is achieved to maximise the operation global delivery strategy.

August 2012 -December 2014: Serco Group Plc | Regional Travel Manager, UK, Ireland and Europe.

➢                Reporting to directly to the Global Travel director.

➢                Successful operational management of a team of 12,

➢                As above, but on a Regional level.

➢                Management of traveller tracking to ensure duty of care within the business.

➢                Provide specialist support to bids, acquisitions and projects in conjunction with key resources.

Key Achievement:

➢                Responsible for the successful implementation of cost saving strategy, in the form of a online booking tool (travel only).

Earlier Career:

2009 – 2012: Serco Group Plc | Senior Business Consultant.

2004 – 2009: Carlson Wagonlit | Nokia Travel Team | Lead Agent

2002 – 2004: Explore Worldwide | Flight Executive.

1998 – 2002: Thomas Cook | Customer Service Manager.

Education and Qualifications:

1994 – 1996: Guildford College, Surrey.

➢                Travel & Tourism – NVQ Level 2/3 – Distinction

➢                British Airways Fares & Ticketing Level Two

1989 – 1994: Edgbarrow Secondary School, Crowthorne.

➢                9 GCSEs.

Interests and Hobbies:

I am a keen sportsman and enjoy playing golf. I also enjoy spending time with my family (2 children) and close friends.