Shop Supervisor CV

Dromore, Down


  • Shop Supervisor

    Assisi Animal Sanctuary



    Personal Details
    Telephone Number:   View Contact Details
    City:   Dromore
    County:   Down
    Desired job title:   Shop Supervisor
    Salary:   £25001 - £30000
    Location:   Dromore Down
    Education Level:   High School OR Equivalent
    Last Login:   about 2 months ago

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    Industries

    health-safety

    Job Titles

    Beauty Therapist Self employed Team Leader Line Manager Retail and Admissions Assistant the Business Receptionist housekeeping Shop Supervisor Senior Team Member a key holder manager regarding Senior Food Services Advisor Barista Loss Prevention Assistant

    Skills

    Cash Handling visitor experience Scheme Planning Taxation KPIs Learning and Development Capacity Planning Compliance GDPR Manage myself Reconciliation Reconciliations Support develop expertise eLearning guide shop administration BOS/LAN HR Policies and Procedures regular and relevant training Customer Liaison Audit Standard Operating Procedure Risk Management

    Qualifications

    A Levels

    Employment History

    Shop Supervisor at Assisi Animal Sanctuary

    2020 - Present

    * I ensure maximum stock availability through effective control of collections - generating and sourcing high quality stock, monitoring stock flow into the shop and achieving the optimum price point for all stock items. * Providing direction and support to shop staff to actively promote Gift Aid in order to maximise contributions from donations. Identifies local market and business development opportunities for performance improvement. * Presenting and maintaining the highest standards of shop merchandising and visual layout. * Ensuring all volunteers are trained in areas related to business needs to realise their full sales potential and contribution to the shop performance. * Preparing and completing all shop administration inclusive of cash handling and banking functions to the highest standard, accurately and on time, always adhering to Company Policies and Procedures. * Ensuring all Security, Health and Safety policies and procedures are adhered to in order to provide a safe and secure shop environment for staff, customers and company assets. Providing regular and relevant training for staff in Health and Safety, maintains legal compliance at all times with assistance from Shop Manager. * Planning and organising daily work load throughout the shop in a way that ensures efficient customer service and a profitable operation. * Ensuring all company policies, shop standards and operating procedures are communicated effectively to shop staff and maintained and followed through in a consistent manner. * Actively participating in two way communication sharing and exchanging relevant and appropriate information with the shop manager.


    Retail and Admissions Assistant at Historic Royal Palaces

    2019 - 2021

    * Ensure all customers are served courteously, efficiently, professionally in line with the Royal Welcome, and in a timely fashion. Anticipate and respond quickly and flexibly to all customer needs to enhance the visitor experience. * Deliver Admissions sales and Retail transactions by using the required selling techniques and product knowledge to deliver high levels of customer satisfaction and secure customer loyalty. Gather knowledge of the range of products and services offered by HRP, to enable to sell and serve in a confident manner. * Maintain awareness of Daily Sales and Guidebook Targets * Communicate with the Retail and Admissions Team Leader and Deputy Team Leader on all product and service issues and make recommendations to improve sales as needed * Actively support the promotion of: * The HRP Membership Scheme * Donations * Gift Aid * Souvenir Guidebooks * Tax Free and ``On-line'' shopping as necessary * Achieve the Key Performance Indicators (KPI's) assigned and agreed at the Annual Performance and Development Review Goal Setting Meeting. * Be a role model, promoting the standards, which meet HRP core qualities and behaviours. * Adhere to the performance standards to ensure HRP commitment to customer service is maintained always. * Ensure the Retail and Admissions Procedures are followed in relation to Absence and Punctuality. * Ensure adherence to the disciplines of the Uniform guidelines and the wearing of the Name Badge. * Ensure all departmental procedures are adhered to in respect of merchandise, breakages/damages, accepting, and checking deliveries/transfer of stock, vouchers, ensuring that all discrepancies are reported to the DTL /TL and all documentation is completed. * Complete the self-assessment of my performance for the Mid and Full Year Performance and Development Reviews with me Line Manager and contribute input to my relevant personal learning and development * Be flexible to work between Retail and Admissions Sites dai


    Beauty Therapist

    2018 -

    Beauty Therapist ------- * Provide facial skin care treatment * Enhance the appearance of eyebrows and eyelashes * Carry out waxing services * Provide manicure services * Provide pedicure services * Develop and maintain effectiveness at work * Promote additional services or products to customers * Ensure responsibility for actions to reduce risks to health and safety * Provide make-up services * Fulfil salon reception duties, and related administrative tasks.


    Senior Team Member at Greggs

    2017 - 2019

    Team leader ------- * Stock takes, wastage reporting, food ordering, delivery, cashing up procedures, and preparing cash bags for banking collection the next day. * I am also a key holder and as such responsible for making sure that the store is secured and alarm is set at the end of each night. * Liaising with customers complaints and appropriately dealing with them when they arise. * Taking an active role in the achievement of KPIs and loading with my area manager regarding how better to reach them the next week. * Training of new staff members, with emphasis on correct procedures, hygiene standards, and putting the customer first. * Preparation of stock for the following day; ensuring high hygiene and cross contamination standards are met. * Ensuring, to the best of my ability, that cross contamination is non-existent; we have had very few issues with this during my shifts. * Ensuring all sandwiches that I make are prepared to company standards and are presented perfectly.


    Loss Prevention Assistant at Debenhams

    2016 - 2017

    * Implement or monitor processes to reduce property or financial losses. * Investigate known or suspected internal theft, external theft, or vendor fraud in collaboration with local law enforcement. * Conduct store audits to identify problem areas or procedural deficiencies, using them to then recommend new or improved processes to reduce risk exposure. * Identify and report merchandise or stock shortages. * Inspect buildings, equipment, or access points to determine security risks. * Prepare written reports on security-related incidents and/or investigations. * Monitor compliance with standard operating procedures for loss prevention, physical security, and risk management. * Train establishment personnel in loss prevention activities to help combat theft. * Verify proper functioning of physical security systems, such as closed-circuit televisions, alarms, sensor tag systems, and locks. * Testify in civil or criminal court proceedings. * Apprehend shoplifters in accordance with guidelines. * Identify and report safety concerns to maintain a safe shopping and working environment. * Respond to critical incidents, such as catastrophic events, violent weather, or civil disorders


    Senior Food Services Advisor at Debenhams

    2015 - 2016

    * Handling money on a daily basis. * Greeting and serving customers with a happy, can do attitude. * Training new staff in proper kitchen etiquette, as well as maintaining high standards of food production and presentation. * I was confident cooking fresh and frozen food, as well as baking fresh produce for the bakery table first thing in the morrning. * Confident with MARS operating system. * Stock takes, wastage reporting, food ordering, delivery, cashing up procedures, and securing the restaurant prior to closure. * Helping to run the restaurant smoothly and organising shifts. * Barista responsibilities; ensuring every drink is as perfectly presented as possible.


    Education History


    Personality Assessment data not available!


    Shop Supervisor CV Profile

    Indeed Resume

    ##### ####

    Dromore
    ########################
    0##########

    Willing to relocate: Anywhere
    Personal Details

    Driver's License: Mopeds, Motorcycles
    Eligible to work in the UK: Yes

    Highest Level of Education: A-Level or equivalent Work Experience

    Shop Supervisor

    Assisi Animal Sanctuary - ############
    December 2020 to Present

    • I ensure maximum stock availability through effective control of collections - generating and sourcing high quality stock, monitoring stock flow into the shop and achieving the optimum price point for all stock items.

    • Providing direction and support to shop staff to actively promote Gift Aid in order to maximise contributions from donations. Identifies local market and business development opportunities for performance improvement.

    • Presenting and maintaining the highest standards of shop merchandising and visual layout.

    • Ensuring all volunteers are trained in areas related to business needs to realise their full sales potential and contribution to the shop performance.

    • Preparing and completing all shop administration inclusive of cash handling and banking functions to the highest standard, accurately and on time, always adhering to Company Policies and Procedures.

    • Ensuring all Security, Health and Safety policies and procedures are adhered to in order to provide a safe and secure shop environment for staff, customers and company assets. Providing regular and relevant training for staff in Health and Safety, maintains legal compliance at all times with assistance from Shop Manager.

    • Planning and organising daily work load throughout the shop in a way that ensures efficient customer service and a profitable operation.

    • Ensuring all company policies, shop standards and operating procedures are communicated effectively to shop staff and maintained and followed through in a consistent manner.

    • Actively participating in two way communication sharing and exchanging relevant and appropriate information with the shop manager.

    Beauty Therapist
    Self employed - Dromore
    June 2018 to Present

    • Provide facial skin care treatment

    • Enhance the appearance of eyebrows and eyelashes • Carry out waxing services • Provide manicure services • Provide pedicure services

    • Develop and maintain effectiveness at work

    • Promote additional services or products to customers

    • Ensure responsibility for actions to reduce risks to health and safety • Provide make-up services

    • Fulfil salon reception duties, and related administrative tasks.

    Retail and Admissions Assistant
    Historic Royal Palaces - Hillsborough
    March 2019 to January 2021

    • Ensure all customers are served courteously, efficiently, professionally in line with the Royal Welcome, and in a timely fashion. Anticipate and respond quickly and flexibly to all customer needs to enhance the visitor experience.

    • Deliver Admissions sales and Retail transactions by using the required selling techniques and product knowledge to deliver high levels of customer satisfaction and secure customer loyalty. Gather knowledge of the range of products and services offered by HRP, to enable to sell and serve in a confident manner.

    • Maintain awareness of Daily Sales and Guidebook Targets

    • Communicate with the Retail and Admissions Team Leader and Deputy Team Leader on all product and service issues and make recommendations to improve sales as needed

    • Actively support the promotion of:
    • The HRP Membership Scheme
    • Donations

    • Gift Aid

    • Souvenir Guidebooks

    • Tax Free and “On-line” shopping as necessary

    • Achieve the Key Performance Indicators (KPI’s) assigned and agreed at the Annual Performance and Development Review Goal Setting Meeting.

    • Be a role model, promoting the standards, which meet HRP core qualities and behaviours.

    • Adhere to the performance standards to ensure HRP commitment to customer service is maintained always.

    • Ensure the Retail and Admissions Procedures are followed in relation to Absence and Punctuality. • Ensure adherence to the disciplines of the Uniform guidelines and the wearing of the Name Badge.

    • Ensure all departmental procedures are adhered to in respect of merchandise, breakages/damages, accepting, and checking deliveries/transfer of stock, vouchers, ensuring that all discrepancies are reported to the DTL /TL and all documentation is completed.

    • Complete the self-assessment of my performance for the Mid and Full Year Performance and Development Reviews with me Line Manager and contribute input to my relevant personal learning and development

    • Be flexible to work between Retail and Admissions Sites daily and am flexible on working rosters to include, Saturdays, Sundays and Bank Holidays.

    • Ensure delivery of the required standard of all product presentation/ POS and signage as set out by the Visual Merchandising Manager. Ensure bestselling products are well presented and replenished to secure maximum sell through and achieve profitability in all areas of the shop and admissions.

    • Ensure delivery of the required standard of all literature presentation as set out by TL/DTL maintaining the Admissions areas ensuring all are well presented, prominently displayed and replenished to secure maximum sell through and admissions targets.

    • Take responsibility for continuous stocktake of Admissions literature/ticketing stock and stationery, notifying the Business Receptionist when a re-order is required to ensure adequate levels of stock are maintained at all times.

    • Deliver a safe, clean and secure environment for all customers and staff. Ensure all back areas; equipment and stock are kept clean and tidy.

    • Escalate any maintenance and cleaning issues to the Retail & Admissions Deputy Team Leader/Team Leader

    • Ensure that all children/young people and vulnerable adults are safe and protected whilst onsite and to be fully aware of Safeguarding reporting procedures should an incident of concern be witnessed.

    • Assist in managing a safe evacuation of Hillsborough Castle, the Courthouse and all visitor facilities if necessary

    • Use the required manual handling techniques and equipment to lift or move stock • Support with preparation and execution of the cyclical and yearly stocktakes.

    • Maintain security of merchandise, ensuring any issues are reported to the DTL or TL.

    • Carry out all retail and admissions processes to HRP standards i.e. capacity management, cash handling, BOS procedures, start/end of shift duties, batch printing, stock handling, health and safety, security, housekeeping and merchandise presentation.

    • Undertake the e-learning modules for PCI compliance and GDPR

    • Undertake safe and accurate acceptance of customer payment and carry out the daily cashing up of the tills and reconciliation.

    • Maintain accurate cash records in accordance with the HRP Retail and Admissions Payments Processing Procedures

    • Carry out any reasonable task delegated to me by my line manager effectively and on a timely basis.

    • Ensure every customer (internal and external) feels delighted with their contact with HRP and the quality of the personal service/experience they receive. (Delighting the Customer)

    • Manage myself and others effectively through planning, organizing and anticipating problems ahead. (Planning for Success)

    • Deliver work on time and to the high standards required, by taking ownership for outcomes, demonstrating pride in their achievement. (Owning the Issue, Getting it Done)

    • Explore and try fresh, novel ways of doing things that are in keeping with HRP’s Cause and add real value to the Organisation. (Having the courage to try new things)

    • Continually develop expertise in key areas of my role, to ensure delivery of high quality work. (Developing our Expertise)

    • Develop and maintain an in-depth understanding of the organisation, so that all my actions help achieve the best outcomes for HRP. (Knowing our Organisation)

    • Work collaboratively with colleagues across functional and geographical boundaries to ensure the success of HRP. (One Team – One HRP)

    • Support and guide my colleagues so they feel valued and inspired to succeed in their work (Supporting others to Succeed)

    • I have also taken the time to take up flower arranging as part of my duties to bring the gardens into the shop and encourage visitors to enter the gardens.

    Senior Team Member
    Greggs - Lisburn

    May 2017 to June 2019
    Team leader

    • Stock takes, wastage reporting, food ordering, delivery, cashing up procedures, and preparing cash bags for banking collection the next day.

    • I am also a key holder and as such responsible for making sure that the store is secured and alarm is set at the end of each night.

    • Liaising with customers complaints and appropriately dealing with them when they arise.

    • Taking an active role in the achievement of KPIs and loading with my area manager regarding how better to reach them the next week.

    • Training of new staff members, with emphasis on correct procedures, hygiene standards, and putting the customer first.

    • Preparation of stock for the following day; ensuring high hygiene and cross contamination standards are met.

    • Ensuring, to the best of my ability, that cross contamination is non-existent; we have had very few issues with this during my shifts.

    • Ensuring all sandwiches that I make are prepared to company standards and are presented perfectly.

    Loss Prevention Assistant
    Debenhams - Belfast
    July 2016 to May 2017

    • Implement or monitor processes to reduce property or financial losses.

    • Investigate known or suspected internal theft, external theft, or vendor fraud in collaboration with local law enforcement.

    • Conduct store audits to identify problem areas or procedural deficiencies, using them to then recommend new or improved processes to reduce risk exposure. • Identify and report merchandise or stock shortages.

    • Inspect buildings, equipment, or access points to determine security risks. • Prepare written reports on security-related incidents and/or investigations.

    • Monitor compliance with standard operating procedures for loss prevention, physical security, and risk management.

    • Train establishment personnel in loss prevention activities to help combat theft.

    • Verify proper functioning of physical security systems, such as closed-circuit televisions, alarms, sensor tag systems, and locks.

    • Testify in civil or criminal court proceedings.

    • Apprehend shoplifters in accordance with guidelines.

    • Identify and report safety concerns to maintain a safe shopping and working environment. • Respond to critical incidents, such as catastrophic events, violent weather, or civil disorders

    Senior Food Services Advisor
    Debenhams - Bath
    February 2015 to July 2016

    • Handling money on a daily basis.

    • Greeting and serving customers with a happy, can do attitude.

    • Training new staff in proper kitchen etiquette, as well as maintaining high standards of food production and presentation.

    • I was confident ####ing fresh and frozen food, as well as baking fresh produce for the bakery table first thing in the morrning.

    • Confident with MARS operating system.

    • Stock takes, wastage reporting, food ordering, delivery, cashing up procedures, and securing the restaurant prior to closure.

    • Helping to run the restaurant smoothly and organising shifts.

    • Barista responsibilities; ensuring every drink is as perfectly presented as possible.

    • Ensuring food is well presented and hot.

    • Liaising with customers complaints and appropriately dealing with them when they arise.

    • Preparation of stock for the following day; ensuring high hygiene and cross contamination standards are met.

    • Ensuring, to the best of my ability, that cross contamination is non-existent; we have had very few issues with this during my shifts.

    • Promoted to Senior Food Services Advisor in September of 2015, with plans to progress to supervisor when available.

    • Acted as supervisor and hit or exceeded sales targets.

    • Ensured as far as possible there were no gaps in the presentation of stock available, as well as filling any gaps with what was available when a certain item ran

    Volunteer

    Dorothy House Hospice Shop - Corsham
    June 2012 to July 2016

    Responsibilities:

    • Customer service.

    • Answering incoming calls.
    • Banking.

    • Stock sorting and replenishment on shop floor.
    • Till management and cash handling.

    Chef and server
    Pizza Hut - Bath

    June 2014 to February 2015
    Responsibilities:

    • Ensuring correct stock and defrost levels for following days shifts. • Serving customers with a happy and helpful attitude.

    • Kitchen hygiene during both the shifts and in preparation for the following day; hygiene standards have increased during this period.

    • Preparing "brand standard" food whilst maintaining low Cost Of Sales.

    • Put forward for management training within six months of joining the company.

    Crew Member
    McDonalds Restaurant - Bath
    April 2014 to June 2014

    Responsibilities:

    • Preparing and maintaining correct levels of prepared stock.

    • Ensuring the section ran smoothly to aid other sections of the kitchen. • Putting away delivered stock.

    • Unofficially trained on two other sections of McDonald's kitchen. Education

    NVQ Level 3 in Beauty Therapy
    South Eastern Regional College - Lisburn
    September 2018 to June 2019

    NVQ Level 2 in Beauty Therapy
    South Eastern Regional College - Lisburn
    September 2017 to June 2018

    A-levels in General Studies, English Literature, History The Corsham School 2012 to 2014

    GCSE in Maths, English (Literature, Language), Triple Science, Drama, French, Classical Civilisations, Geography, History. Bruton School for Girls

    2008 to 2012
    Skills

    • Outlook

    • Scheduling

    Additional Information
    Key Skills

    • Excellent people skills.

    • Keen, conscientious, enthusiastic and willing to learn new skills. • Excellent communication skills, both written and verbal.

    • Experienced in customer care in the retail and catering sectors.

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