Customer Service Advisor CV

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VISA: (Stamp 1G) Eligible to Work Full Time in Ireland                       Current Location: Dublin, Ireland

CAREER SUMMARY

                Accomplished professional with 5+ years of experience in Marketing, Banking, Financial Sales and Operations

                Demonstrated excellent Leadership, Teamwork, People, Time Management and Problem-Solving Skills

                Passion for customer retention, excellent customer service and acquired new business relationships

                Promoted the organization through marketing events, product awareness campaigns

                Skillful knowledge in account acquisition support to offices

SKILLS SET

TECHNICAL SKILLS

                Proficient in Windows (XP, 7) and Microsoft Word, Microsoft Excel, Microsoft Power Point, Microsoft Planner Software)

                Conversant with Finacle Core Banking Solution (Infosys product) and CRM Next, Jira, Trello, SQL Programming

EDUCATION

                PG Diploma in Human Resource Management, First Class, Irish Equivalent (2:1) at National College of Ireland, Dublin, Ireland                                                                                                                                                                                                  (Aug 2020)                                                                                                                                              

                Master’s in Business Administration in Marketing at Symbiosis International University, Pune, India                             (Apr 2013)

                Bachelor in Engineering (Electronics) from Mumbai University, India                                                                                                     (Sep 2010)

EXPERIENCE

Axis Bank Limited, Mumbai, India

DESIGNATION: Dy. Manager                                                                                                                                                       (Jan 2016 - Oct 2018)

(Branch Banking):

                Led the Operations Team and On-boarded 100+ new retail customers per year in line with targets

                Collaborated with the Sales and Operation Heads and Teams and implemented overnight and medium-term deposits to achieve challenging targets.

                Initiated action plans and persuaded Branch heads and customers, understood their needs and situation to sell different bank products

                Achieved 110% of the target for sales of investment products (Mutual funds, Insurance).

                Performed AML (Anti-money laundering) management and suspicious transactions on a regular basis

                Delivered and performed branch banking operations (deposit accounts, cash, clearing, collections, foreign exchange services, deliverables like credit card etc.)

                Analyzed financial status of clients (retail and SMEs) and recommended credit proposals

                MI reporting to the Branch-Head-- Analysis of income trends, performance against budget

Corporate Office (Retail Banking):

                Presentations to CFOs and CEOs for acquisition of Corporate payroll Accounts.

                Over 1000 new individual payroll accounts from corporates like Aditya Birla Group, Idea Cellular, Shriram Housing Finance, etc. opened and 110% of targets achieved

                Generated leads for credit and capital market products

                Liaised with Compliance and Audit Teams and resolved customer issues and complaints

                Promoted Axis Bank in 7 marketing events including selection of venues and stalls and active public selling

                Vendor Management as well as CRM for payroll clients

Shriram Housing Finance Ltd. Mumbai, India

DESIGNATION: Business Development Officer                                                                                                                      (Oct 2013 - Jan 2016)

Roles and Responsibilities/Achievements:

                Built the brand through marketing events (direct mailing, distribution of flyer, brochures, usage of sponsorships, tele-marketing, point of sale and exhibition) to generate leads and conversion thereof

                Analysis of sales trends, branch performance against targets, individual sales by employees and direct selling agent (DSA) performance

                Managed DSA (Direct Sales Agents) network

                First level check of mortgage credit proposals and document checks (KYC, Income proof, property title deeds)

INTERESTS AND ACHIEVEMENTS

                Linkedin and IIBA Certified Course on Business Analytics and Process Modeling                                                                    (Nov 2020)

                Worked for 4 months on a temporary contractual basis as Customer Service Advisor at Capita Customer Solutions at Dublin, Ireland                                                                                                                                                                                       (Aug to Nov 2020)

                Agile Certified Course on Agile Project Management, Agile Delivery, Scrum from Udemy                                                                                                                                                                                                                                                        

                Summer Internship - Project Hybrid Cloud and Project Essence for the clients Intel and ITC respectively at Abacus Business    Operations, IMRB International, Bangalore, India.                                                                                                               (Apr, May 2012)

                Google Certified Course on Digital Marketing                                                                                                                                

                Accenture Certified Courses on Digital skills for Work and Life, AI, Web Analytics, Retail and Social Media Marketing                                            

                TCS Certified Course on Risk Management in Financial Sector

                Nanyang Technological University, Singapore Certified course on "Cross-Cultural Management and Creative Thinking & Problem Solving Techniques’'                                                                                                                                                                               (Nov 2011)                                                                                                  

LANGUAGE SKILLS- English, Hindi, Marathi, Tamil

HOBBIES- Cricket, Swimming, Cooking