Customer Service Advisor CV

Belfast, Belfast


  • Customer Service Advisor

    Capita Customer Solutions



    Personal Details
    Telephone Number:   View Contact Details
    City:   Belfast
    County:   Belfast
    Desired job title:   Manager
    Salary:   £40001 - £60000
    Location:   Belfast Belfast
    Education Level:   Masters
    Languages:  
    Last Login:   about 2 months ago

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    Industries

    Administration Banking Customer Services Finance HR Marketing Media Sales customer-service

    Job Titles

    Retail Banking HR Manager Digital Marketing Business Administration Risk Management Customer Service Advisor Social Media Business Development Officer Manager Agile Project Management

    Skills

    Mutual Funds Anti-Money Laundering Banking Operations cash Foreign Exchange Audit Capital Markets Compliance Credit Cards Customer Relationship Management Payroll selection of venues and stalls Direct Mail Marketing FSA Know Your Client Mortgages LinkedIn Licence Microsoft Word Microsoft Windows Microsoft PowerPoint Microsoft Excel Web Analytics Digital skills

    Qualifications

    Bachelors Degree Engineering Bachelors Degree Electronics Business Administration Administration Post-Graduate Diploma Irish HR Manager HR

    Employment History

    Customer Service Advisor at Capita Customer Solutions

    2020 - Present

    * Worked for 4 months on a temporary contractual basis as Customer Service Advisor at Capita Customer Solutions at Dublin, Ireland ( * Agile Certified Course on Agile Project Management, Agile Delivery, Scrum from Udemy ------- * Summer Internship - Project Hybrid Cloud and Project Essence for the clients Intel and ITC respectively at Abacus Business Operations, IMRB International, Bangalore, India. (Apr, May 2012) * Google Certified Course on Digital Marketing * Accenture Certified Courses on Digital skills for Work and Life, AI, Web Analytics, Retail and Social Media Marketing * TCS Certified Course on Risk Management in Financial Sector


    Manager at Axis Bank Limited

    2016 - 2018

    (Branch Banking): * Led the Operations Team and On-boarded 100+ new retail customers per year in line with targets * Collaborated with the Sales and Operation Heads and Teams and implemented overnight and medium-term deposits to achieve challenging targets. * Initiated action plans and persuaded Branch heads and customers, understood their needs and situation to sell different bank products * Achieved 110% of the target for sales of investment products (Mutual funds, Insurance). * Performed AML (Anti-money laundering) management and suspicious transactions on a regular basis * Delivered and performed branch banking operations (deposit accounts, cash, clearing, collections, foreign exchange services, deliverables like credit card etc.) * Analyzed financial status of clients (retail and SMEs) and recommended credit proposals * MI reporting to the Branch-Head-- Analysis of income trends, performance against budget Corporate Office (Retail Banking): * Presentations to CFOs and CEOs for acquisition of Corporate payroll Accounts. * Over 1000 new individual payroll accounts from corporates like Aditya Birla Group, Idea Cellular, Shriram Housing Finance, etc. opened and 110% of targets achieved * Generated leads for credit and capital market products * Liaised with Compliance and Audit Teams and resolved customer issues and complaints * Promoted Axis Bank in 7 marketing events including selection of venues and stalls and active public selling * Vendor Management as well as CRM for payroll clients


    Business Development Officer at Shriram Housing Finance Ltd.

    2013 - 2016

    Roles and Responsibilities/Achievements: * Built the brand through marketing events (direct mailing, distribution of flyer, brochures, usage of sponsorships, tele-marketing, point of sale and exhibition) to generate leads and conversion thereof * Analysis of sales trends, branch performance against targets, individual sales by employees and direct selling agent (DSA) performance * Managed DSA (Direct Sales Agents) network * First level check of mortgage credit proposals and document checks (KYC, Income proof, property title deeds) INTERESTS AND ACHIEVEMENTS * Linkedin and IIBA Certified Course on Business Analytics and Process Modeling (Nov 2020)


    Education History

    Name of Institution: Nanyang Technological University, Singapore

    Education Title: TCS Certified

    Major: Certified course

    Description: * TCS Certified Course on Risk Management in Financial Sector Certified course on "Cross-Cultural Management and Creative Thinking & Problem Solving Techniques'' (


    Education Title: IIBA Certified

    Description: Course on Business Analytics and Process Modeling (


    Name of Institution: Mumbai University

    Institute Location: , , , IN

    Education Title: Bachelors Degree

    Major: Engineering, Electronics


    Name of Institution: Symbiosis International University

    Institute Location: , Pune, Maharashtra, IN

    Education Title: Master of Business Administration

    Major: Marketing


    Name of Institution: National College of Ireland

    Institute Location: , Dublin, Dublin, IE

    Education Title: Post-Graduate Diploma

    Major: Human Resource Management, Irish


    Hobbies & Interest

    INTERESTS AND ACHIEVEMENTS * Linkedin and IIBA Certified Course on Business Analytics and Process Modeling (Nov 2020) * Worked for 4 months on a temporary contractual basis as Customer Service Advisor at Capita Customer Solutions at Dublin, Ireland (Aug to Nov 2020) * Agile Certified Course on Agile Project Management, Agile Delivery, Scrum from Udemy * Summer Internship - Project Hybrid Cloud and Project Essence for the clients Intel and ITC respectively at Abacus Business Operations, IMRB International, Bangalore, India. (Apr, May 2012) * Google Certified Course on Digital Marketing


    Personality Assessment data not available!


    Customer Service Advisor CV Profile

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    Mobile: +353 #########

    E-Mail : ################################                                          Linkedin: linkedin.com/in/#############-####-#####

    VISA: (Stamp 1G) Eligible to Work Full Time in Ireland                       Current Location: Dublin, Ireland

     

    CAREER SUMMARY

                    Accomplished professional with 5+ years of experience in Marketing, Banking, Financial Sales and Operations

                    Demonstrated excellent Leadership, Teamwork, People, Time Management and Problem-Solving Skills

                    Passion for customer retention, excellent customer service and acquired new business relationships

                    Promoted the organization through marketing events, product awareness campaigns

                    Skillful knowledge in account acquisition support to offices

     

    SKILLS SET

     

                    Retail Banking Operations (Loans and Forex Operations)

                    Collaboration and Business Analytics

                    Business Development, Client Service

                    Sales and Lean Six Sigma Operations

                    Collation of recruitment metrics

                    Researching and benchmarking as required

     

     

     

     

     

                    Planning and Execution of Product promotion

                    Leadership skills and Team Management

                    People Management and Time Management

                    Excellent Communication and Interpersonal skills

                    Exceptional Customer Service

                    Worked in fast paced environment

                    Attention to detail

     

    TECHNICAL SKILLS

                    Proficient in Windows (XP, 7) and Microsoft Word, Microsoft Excel, Microsoft Power Point, Microsoft Planner Software)

                    Conversant with Finacle Core Banking Solution (Infosys product) and CRM Next, Jira, Trello, SQL Programming

     

    EDUCATION

                    PG Diploma in Human Resource Management, First Class, Irish Equivalent (2:1) at National College of Ireland, Dublin, Ireland                                                                                                                                                                                                  (Aug 2020)                                                                                                                                              

                    Master’s in Business Administration in Marketing at Symbiosis International University, Pune, India                             (Apr 2013)

                    Bachelor in Engineering (Electronics) from Mumbai University, India                                                                                                     (Sep 2010)

    EXPERIENCE

    Axis Bank Limited, Mumbai, India

    DESIGNATION: Dy. Manager                                                                                                                                                       (Jan 2016 - Oct 2018)

    (Branch Banking):

                    Led the Operations Team and On-boarded 100+ new retail customers per year in line with targets

                    Collaborated with the Sales and Operation Heads and Teams and implemented overnight and medium-term deposits to achieve challenging targets.

                    Initiated action plans and persuaded Branch heads and customers, understood their needs and situation to sell different bank products

                    Achieved 110% of the target for sales of investment products (Mutual funds, Insurance).

                    Performed AML (Anti-money laundering) management and suspicious transactions on a regular basis

                    Delivered and performed branch banking operations (deposit accounts, cash, clearing, collections, foreign exchange services, deliverables like credit card etc.)

                    Analyzed financial status of clients (retail and SMEs) and recommended credit proposals

                    MI reporting to the Branch-Head-- Analysis of income trends, performance against budget

    Corporate Office (Retail Banking):

     

                    Presentations to CFOs and CEOs for acquisition of Corporate payroll Accounts.

                    Over 1000 new individual payroll accounts from corporates like Aditya Birla Group, Idea Cellular, Shriram Housing Finance, etc. opened and 110% of targets achieved

                    Generated leads for credit and capital market products

                    Liaised with Compliance and Audit Teams and resolved customer issues and complaints

                    Promoted Axis Bank in 7 marketing events including selection of venues and stalls and active public selling

                    Vendor Management as well as CRM for payroll clients

     

    Shriram Housing Finance Ltd. Mumbai, India

    DESIGNATION: Business Development Officer                                                                                                                      (Oct 2013 - Jan 2016)

    Roles and Responsibilities/Achievements:

     

                    Built the brand through marketing events (direct mailing, distribution of flyer, brochures, usage of sponsorships, tele-marketing, point of sale and exhibition) to generate leads and conversion thereof

                    Analysis of sales trends, branch performance against targets, individual sales by employees and direct selling agent (DSA) performance

                    Managed DSA (Direct Sales Agents) network

                    First level check of mortgage credit proposals and document checks (KYC, Income proof, property title deeds)

     

    INTERESTS AND ACHIEVEMENTS

     

                    Linkedin and IIBA Certified Course on Business Analytics and Process Modeling                                                                    (Nov 2020)

                    Worked for 4 months on a temporary contractual basis as Customer Service Advisor at Capita Customer Solutions at Dublin, Ireland                                                                                                                                                                                       (Aug to Nov 2020)

                    Agile Certified Course on Agile Project Management, Agile Delivery, Scrum from Udemy                                                                                                                                                                                                                                                        

                    Summer Internship - Project Hybrid Cloud and Project Essence for the clients Intel and ITC respectively at Abacus Business    Operations, IMRB International, Bangalore, India.                                                                                                               (Apr, May 2012)

                    Google Certified Course on Digital Marketing                                                                                                                                

                    Accenture Certified Courses on Digital skills for Work and Life, AI, Web Analytics, Retail and Social Media Marketing                                            

                    TCS Certified Course on Risk Management in Financial Sector

                    Nanyang Technological University, Singapore Certified course on "Cross-Cultural Management and Creative Thinking & Problem Solving Techniques’'                                                                                                                                                                               (Nov 2011)                                                                                                  

     

    LANGUAGE SKILLS- English, Hindi, Marathi, Tamil

     

    HOBBIES- Cricket, Swimming, Cooking

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