EE Inbound advisor CV

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Summary

Customer-orientated with a strong history of good customer and communication skills to help meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence and a drive to increase customer satisfaction. Tactical team builder with a strong background of working closely in a team. Motivated with 3 years of progressive experience in the food industry. Offering expertise in communication skills and multitasking. Energetic team builder able to navigate high-stress situations and achieve goals on time.

EXPERIENCE
04/2017 t04/2020

COOKING, CLEANING AND CUSTOMER SERVICE FRYRTUCK

While working in the food industry it helped me to gain plenty of skills which has benefitted the company and will help me in a wide range of industries. This includes:

Delivering an exceptional level of service to each customer by listening to concerns and answering questions with the correct information, a good example of this is when a customer was unhappy with their customer service, they called expressing their problem such as an allergy to a certain product. I took control and helped to figure out the problem and created a solution by ensuring the whole team knew of the allergy and that it was top priority to put the right measures in place which increased the customers satisfaction and ensured that they were happy with their service.

Improving the company customer service rating by ensuring that my customer service was always at a high standard.

Displaying a positive and friendly attitude towards customers and fellow team members. Handling money and working the till while face-to-face with customers.

Also, as well as face-to-face customer experience I also have experience talking to customers on the phone taking orders and resolving issues.

I managed and worked alongside a team of co-workers to help ensure the service runs smoothly while also keeping a high level of customer satisfaction.

My experience as a cleaner consisted of: Coming in to the shop in the mornings to clean and wash dishes and prepare the food

stations for the day ahead.

Consistently keeping a clean and safe environment by adhering to all sanitation and safety requirements daily and continuously throughout the day keep all stations clean. Cleaning dishes, sanitising food stations and cleaning and sanitation of whole shop after closing every evening.

my experience as a cook consisted of:

Cooking and preparing all food for customers and adhered to their satisfaction. Managing and running cooking stations checking all food going out to ensure that they were good to a good quality and up to the customer standard.

Wrapping food and bagging orders to be served to customers ensuring that their order is correct.

Working under pressure to multitask and handle multiple food stations and customer service through phone and face-to-face taking and preparing orders.

Throughout I also ensure that cooking stations are stocked up with the tools and supplies that they need while keeping the fridges stocked up for a quick service to keep up customer satisfaction and speed up the cooking process.

06/2016 t06/2016

ASSISTANT, CLEANING AND CUSTOMER SERVICE COLLINS VETS

At Collins vets I carried out work experience which helped me to gain a wide range of skills. Including:

Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals. Monitored animals.

Delivered consistent customer service to pet owners, effectively increasing repeat business.

Strategically scheduled patient appointments to maintain workflows. Handled customer complaints with empathy and composure.

Answered calls, responded to emails, and spoke with clients face-to-face. Walked the dogs that were staying in the kennel.

06/2017 t06/2017

FILING, ORGANISATION TRACTION FINANCE Within my experience here:

I supported co-workers in improving operations and resolving issues to deliver a high standard customer service.

Delivered an exceptional level of service to each customer by listening to concerns and answering questions.

Uncovered issues such as ensuring everything was ready on time and up to date. This was solved by developing immediate solutions to address and alleviate concerns by multitasking, using time management and problem-solving skills to be sure to keep up with deadlines.

Gained experience in both offices in Belfast and Dublin including filing, invoicing and dealing with customers.

Consistently met my short and long-term targets.

Processed a range of documentation and entered information into databases. 03/2020- 03/2020

RETAIL/TILL WORKER, CUSTOMER SERVICE THE BOUTIQUE PORTGLENONE

I carried out part time day shifts in The Boutique some of this experience includes: Stocking clothes in order and organising the shop.

Dealing with a wide range of customers and helping them to find what they need. Opening and ensuring all tasks were completed for closing. Till work dealing with cash and card payments.

Dealing with online website payments.

Handled customer complaints with empathy and composure.

Answered calls, responded to emails, dealt with the website and online orders and spoke with customers face-to-face. Handled stock and orders.

Accurately handled large amounts of money on the cash register.

03/2020-09/2020 2

COOKING, CLEANING, CUSTOMER SERVICE, TEAM LEADER THE CHIPPY ###### My experience as a cleaner consisted of:

Coming in to the shop in the mornings to clean and wash dishes and prepare the food stations for the day ahead.

Consistently keeping a clean and safe environment by adhering to all sanitation and safety requirements daily and continuously throughout the day keep all stations clean. Cleaning dishes, sanitising food stations and cleaning and sanitation of whole shop after closing every evening

my experience as a cook consisted of:

Cooking and preparing all food for customers and adhered to their satisfaction. Managing and running cooking stations checking all food going out to ensure that they were good to a good quality and up to the customer standard.

Wrapping food and bagging orders to be served to customers ensuring that their order is correct.

Working under pressure to multitask and handle multiple food stations and customer service through phone and face-to-face taking and preparing orders. Throughout I also ensure that cooking stations are stocked up with the tools and

supplies that they need while keeping the fridges stocked up for a quick service to keep up customer satisfaction and speed up the cooking process Trained, coached, and supervised new staff members.

Accurately handled large amounts of money on the cash register. Pitched ideas on how to improve performance and efficiency. Helped management to identify workflow issues and find solutions. Supervised and delegated tasks to a team of 4 - 5 people.

My experience in The Chippy includes:

Working alongside and leading a team of staff through busy shifts while still providing the best customer service possible. For example, keeping staff motivated during pressuring busy shifts and leading them to ensure the shift is successful. Opening up and prepping the shop in the mornings preparing for the day ahead, providing a service while maintaining a clean, sanitised environment.

Closing and locking up the shop safely at the end of the day

Providing great customer service and gaining more experience working with customers and ensuring they leave happy

Taking deliveries to customers and maintaining great customer service

Talking to customers face to face taking orders, as-well as taking phone orders and dealing with customers through the phone for a collection or a delivery service Handled customer complaints with empathy and composure.

Consistently met my short and long-term targets.

Proactively participated in meetings and helped create new practices. Answered calls, responded to emails, and spoke with clients face-to-face. Trained, coached, and supervised new staff members.

Accurately handled large amounts of money on the cash register. Pitched ideas on how to improve performance and efficiency. Helped management to identify workflow issues and find solutions. Supervised and delegated tasks to a team of 4-5 people.

10/2020- present EE Inbound advisor tConcentrix ❖  Answering customer calls from all over UK

❖  Dealing with customer queries and solving customer problems 3

❖  Taking complaints and maintaining quality customer service ensuring the problem is resolved before the call ends keeping the customer happy

❖  Navigating  multiple systems efficiently and quickly during the call ❖  Always having 100% customer service

❖  Dealing with calls one after another over long periods of time ❖  A great communicator and enthusiastic about helping customers ❖  passion achieving goals and motivated to reach targets

❖  Dealing with customer queries and pitching appropriate deals to customers

FULL DRIVERS LICENSE
SEPTEMBER 2012- JUNE 2017

GCSE, ST PAULS COLLEGE
DA SCIENCE tBC
ENGLISH LITERATURE tB
ENGLISH LANGUAGE tB
PHYSICAL EDUCATION tB
MATHS tB

RELIGIOUS STUDIES tB

HOME ECON: CHILD DEVELOPMENT tB
BUSINESS STUDIES tB
SEPTEMBER 2017 tJUNE 2019

A-LEVEL, ST LOUIS GRAMMAR
DA BTEC SPORT STUDIES tA*A*
APPLIED BTEC BUSINESS tA
MOVING IMAGE ARTS tB

SKILLS

4