EE Inbound advisor CV

Kilrea, Derry


  • EE Inbound advisor

    Concentrix



    Personal Details
    Telephone Number:   View Contact Details
    City:   Kilrea
    County:   Derry
    Desired job title:   EE Inbound advisor
    Location:   Kilrea Derry
    Added On:   about 4 months ago

    Internal

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    Industries

    Catering Customer Services customer-service

    Job Titles

    Cook Other Customer Services & Call Centre Security & Safety TEAM LEADER EE Inbound advisor ASSISTANT

    Skills

    Cleaner Customer Satisfaction Helped management Answering the Phones Complaint Handling Customer Liaison Driving Licence Multi-tasking Problem Solving Time Management Filing

    Qualifications

    BTEC MOVING IMAGE ARTS BTEC SPORT STUDIES A Levels GCSE

    Employment History

    EE Inbound advisor

    2020 - Present

    Supervised and delegated tasks to a team of 4-5 people. * Answering customer calls from all over UK * Dealing with customer queries and solving customer problems * Taking complaints and maintaining quality customer service ensuring the problem is resolved before the call ends keeping the customer happy * Navigating multiple systems efficiently and quickly during the call * Always having 100% customer service * Dealing with calls one after another over long periods of time * A great communicator and enthusiastic about helping customers * passion achieving goals and motivated to reach targets * Dealing with customer queries and pitching appropriate deals to customers


    RETAIL/TILL WORKER, CUSTOMER SERVICE

    2020 - 2020

    I carried out part time day shifts in The Boutique some of this experience includes: Stocking clothes in order and organising the shop. Dealing with a wide range of customers and helping them to find what they need. Opening and ensuring all tasks were completed for closing. Till work dealing with cash and card payments. Dealing with online website payments. Handled customer complaints with empathy and composure. Answered calls, responded to emails, dealt with the website and online orders and spoke with customers face-to-face. Handled stock and orders. Accurately handled large amounts of money on the cash register.


    TEAM LEADER

    2020 - 2020

    COOKING, CLEANING, CUSTOMER SERVICE, ------- My experience as a cleaner consisted of: Coming in to the shop in the mornings to clean and wash dishes and prepare the food stations for the day ahead. Consistently keeping a clean and safe environment by adhering to all sanitation and safety requirements daily and continuously throughout the day keep all stations clean. Cleaning dishes, sanitising food stations and cleaning and sanitation of whole shop after closing every evening my experience as a cook consisted of: Cooking and preparing all food for customers and adhered to their satisfaction. Managing and running cooking stations checking all food going out to ensure that they were good to a good quality and up to the customer standard. Wrapping food and bagging orders to be served to customers ensuring that their order is correct. Working under pressure to multitask and handle multiple food stations and customer service through phone and face-to-face taking and preparing orders. Throughout I also ensure that cooking stations are stocked up with the tools and supplies that they need while keeping the fridges stocked up for a quick service to keep up customer satisfaction and speed up the cooking process Trained, coached, and supervised new staff members. Accurately handled large amounts of money on the cash register. Pitched ideas on how to improve performance and efficiency. Helped management to identify workflow issues and find solutions. Supervised and delegated tasks to a team of 4 - 5 people. My experience in The Chippy includes: Working alongside and leading a team of staff through busy shifts while still providing the best customer service possible. For example, keeping staff motivated during pressuring busy shifts and leading them to ensure the shift is successful. Opening up and prepping the shop in the mornings preparing for the day ahead, providing a service while maintaining a clean, san


    2017 - 2017

    Within my experience here: I supported co-workers in improving operations and resolving issues to deliver a high standard customer service. Delivered an exceptional level of service to each customer by listening to concerns and answering questions. Uncovered issues such as ensuring everything was ready on time and up to date. This was solved by developing immediate solutions to address and alleviate concerns by multitasking, using time management and problem-solving skills to be sure to keep up with deadlines. Gained experience in both offices in Belfast and Dublin including filing, invoicing and dealing with customers. Consistently met my short and long-term targets. Processed a range of documentation and entered information into databases.


    CLEANING AND CUSTOMER SERVICE

    2017 - 2020

    While working in the food industry it helped me to gain plenty of skills which has benefitted the company and will help me in a wide range of industries. ------- This includes: Delivering an exceptional level of service to each customer by listening to concerns and answering questions with the correct information, a good example of this is when a customer was unhappy with their customer service, they called expressing their problem such as an allergy to a certain product. I took control and helped to figure out the problem and created a solution by ensuring the whole team knew of the allergy and that it was top priority to put the right measures in place which increased the customers satisfaction and ensured that they were happy with their service. Improving the company customer service rating by ensuring that my customer service was always at a high standard. Displaying a positive and friendly attitude towards customers and fellow team members. Handling money and working the till while face-to-face with customers. Also, as well as face-to-face customer experience I also have experience talking to customers on the phone taking orders and resolving issues. I managed and worked alongside a team of co-workers to help ensure the service runs smoothly while also keeping a high level of customer satisfaction. My experience as a cleaner consisted of: Coming in to the shop in the mornings to clean and wash dishes and prepare the food stations for the day ahead. Consistently keeping a clean and safe environment by adhering to all sanitation and safety requirements daily and continuously throughout the day keep all stations clean. Cleaning dishes, sanitising food stations and cleaning and sanitation of whole shop after closing every evening. my experience as a cook consisted of: Cooking and preparing all food for customers and adhered to their satisfaction. Managing and running cooking stations checking all food going


    ASSISTANT

    2016 - 2016

    At Collins vets I carried out work experience which helped me to gain a wide range of skills. Including: Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals. Monitored animals. Delivered consistent customer service to pet owners, effectively increasing repeat business. Strategically scheduled patient appointments to maintain workflows. Handled customer complaints with empathy and composure. Answered calls, responded to emails, and spoke with clients face-to-face. Walked the dogs that were staying in the kennel.


    Education History

    2012 - 2017

    Name of Institution: ST PAULS COLLEGE

    Education Title: GCSE

    Description: DA SCIENCE - BC ENGLISH LITERATURE - B ENGLISH LANGUAGE - B PHYSICAL EDUCATION - B MATHS - B RELIGIOUS STUDIES - B HOME ECON: CHILD DEVELOPMENT - B BUSINESS STUDIES - B


    2017 - 2019

    Name of Institution: ST LOUIS GRAMMAR

    Education Title: A Levels

    Description: DA BTEC SPORT STUDIES - A*A* APPLIED BTEC BUSINESS - A MOVING IMAGE ARTS - B


    Employer Reference



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    EE Inbound advisor CV Profile

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    Summary

    Customer-orientated with a strong history of good customer and communication skills to help meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence and a drive to increase customer satisfaction. Tactical team builder with a strong background of working closely in a team. Motivated with 3 years of progressive experience in the food industry. Offering expertise in communication skills and multitasking. Energetic team builder able to navigate high-stress situations and achieve goals on time.

    EXPERIENCE
    04/2017 t04/2020

    COOKING, CLEANING AND CUSTOMER SERVICE FRYRTUCK

    While working in the food industry it helped me to gain plenty of skills which has benefitted the company and will help me in a wide range of industries. This includes:

    Delivering an exceptional level of service to each customer by listening to concerns and answering questions with the correct information, a good example of this is when a customer was unhappy with their customer service, they called expressing their problem such as an allergy to a certain product. I took control and helped to figure out the problem and created a solution by ensuring the whole team knew of the allergy and that it was top priority to put the right measures in place which increased the customers satisfaction and ensured that they were happy with their service.

    Improving the company customer service rating by ensuring that my customer service was always at a high standard.

    Displaying a positive and friendly attitude towards customers and fellow team members. Handling money and working the till while face-to-face with customers.

    Also, as well as face-to-face customer experience I also have experience talking to customers on the phone taking orders and resolving issues.

    I managed and worked alongside a team of co-workers to help ensure the service runs smoothly while also keeping a high level of customer satisfaction.

    My experience as a cleaner consisted of: Coming in to the shop in the mornings to clean and wash dishes and prepare the food

    stations for the day ahead.

    Consistently keeping a clean and safe environment by adhering to all sanitation and safety requirements daily and continuously throughout the day keep all stations clean. Cleaning dishes, sanitising food stations and cleaning and sanitation of whole shop after closing every evening.

    my experience as a cook consisted of:

    Cooking and preparing all food for customers and adhered to their satisfaction. Managing and running cooking stations checking all food going out to ensure that they were good to a good quality and up to the customer standard.

    Wrapping food and bagging orders to be served to customers ensuring that their order is correct.

    Working under pressure to multitask and handle multiple food stations and customer service through phone and face-to-face taking and preparing orders.

    Throughout I also ensure that cooking stations are stocked up with the tools and supplies that they need while keeping the fridges stocked up for a quick service to keep up customer satisfaction and speed up the cooking process.

    06/2016 t06/2016

    ASSISTANT, CLEANING AND CUSTOMER SERVICE COLLINS VETS

    At Collins vets I carried out work experience which helped me to gain a wide range of skills. Including:

    Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals. Monitored animals.

    Delivered consistent customer service to pet owners, effectively increasing repeat business.

    Strategically scheduled patient appointments to maintain workflows. Handled customer complaints with empathy and composure.

    Answered calls, responded to emails, and spoke with clients face-to-face. Walked the dogs that were staying in the kennel.

    06/2017 t06/2017

    FILING, ORGANISATION TRACTION FINANCE Within my experience here:

    I supported co-workers in improving operations and resolving issues to deliver a high standard customer service.

    Delivered an exceptional level of service to each customer by listening to concerns and answering questions.

    Uncovered issues such as ensuring everything was ready on time and up to date. This was solved by developing immediate solutions to address and alleviate concerns by multitasking, using time management and problem-solving skills to be sure to keep up with deadlines.

    Gained experience in both offices in Belfast and Dublin including filing, invoicing and dealing with customers.

    Consistently met my short and long-term targets.

    Processed a range of documentation and entered information into databases. 03/2020- 03/2020

    RETAIL/TILL WORKER, CUSTOMER SERVICE THE BOUTIQUE PORTGLENONE

    I carried out part time day shifts in The Boutique some of this experience includes: Stocking clothes in order and organising the shop.

    Dealing with a wide range of customers and helping them to find what they need. Opening and ensuring all tasks were completed for closing. Till work dealing with cash and card payments.

    Dealing with online website payments.

    Handled customer complaints with empathy and composure.

    Answered calls, responded to emails, dealt with the website and online orders and spoke with customers face-to-face. Handled stock and orders.

    Accurately handled large amounts of money on the cash register.

    03/2020-09/2020 2

    COOKING, CLEANING, CUSTOMER SERVICE, TEAM LEADER THE CHIPPY ###### My experience as a cleaner consisted of:

    Coming in to the shop in the mornings to clean and wash dishes and prepare the food stations for the day ahead.

    Consistently keeping a clean and safe environment by adhering to all sanitation and safety requirements daily and continuously throughout the day keep all stations clean. Cleaning dishes, sanitising food stations and cleaning and sanitation of whole shop after closing every evening

    my experience as a cook consisted of:

    Cooking and preparing all food for customers and adhered to their satisfaction. Managing and running cooking stations checking all food going out to ensure that they were good to a good quality and up to the customer standard.

    Wrapping food and bagging orders to be served to customers ensuring that their order is correct.

    Working under pressure to multitask and handle multiple food stations and customer service through phone and face-to-face taking and preparing orders. Throughout I also ensure that cooking stations are stocked up with the tools and

    supplies that they need while keeping the fridges stocked up for a quick service to keep up customer satisfaction and speed up the cooking process Trained, coached, and supervised new staff members.

    Accurately handled large amounts of money on the cash register. Pitched ideas on how to improve performance and efficiency. Helped management to identify workflow issues and find solutions. Supervised and delegated tasks to a team of 4 - 5 people.

    My experience in The Chippy includes:

    Working alongside and leading a team of staff through busy shifts while still providing the best customer service possible. For example, keeping staff motivated during pressuring busy shifts and leading them to ensure the shift is successful. Opening up and prepping the shop in the mornings preparing for the day ahead, providing a service while maintaining a clean, sanitised environment.

    Closing and locking up the shop safely at the end of the day

    Providing great customer service and gaining more experience working with customers and ensuring they leave happy

    Taking deliveries to customers and maintaining great customer service

    Talking to customers face to face taking orders, as-well as taking phone orders and dealing with customers through the phone for a collection or a delivery service Handled customer complaints with empathy and composure.

    Consistently met my short and long-term targets.

    Proactively participated in meetings and helped create new practices. Answered calls, responded to emails, and spoke with clients face-to-face. Trained, coached, and supervised new staff members.

    Accurately handled large amounts of money on the cash register. Pitched ideas on how to improve performance and efficiency. Helped management to identify workflow issues and find solutions. Supervised and delegated tasks to a team of 4-5 people.

    10/2020- present EE Inbound advisor tConcentrix ❖  Answering customer calls from all over UK

    ❖  Dealing with customer queries and solving customer problems 3

    ❖  Taking complaints and maintaining quality customer service ensuring the problem is resolved before the call ends keeping the customer happy

    ❖  Navigating  multiple systems efficiently and quickly during the call ❖  Always having 100% customer service

    ❖  Dealing with calls one after another over long periods of time ❖  A great communicator and enthusiastic about helping customers ❖  passion achieving goals and motivated to reach targets

    ❖  Dealing with customer queries and pitching appropriate deals to customers

    FULL DRIVERS LICENSE
    SEPTEMBER 2012- JUNE 2017

    GCSE, ST PAULS COLLEGE
    DA SCIENCE tBC
    ENGLISH LITERATURE tB
    ENGLISH LANGUAGE tB
    PHYSICAL EDUCATION tB
    MATHS tB

    RELIGIOUS STUDIES tB

    HOME ECON: CHILD DEVELOPMENT tB
    BUSINESS STUDIES tB
    SEPTEMBER 2017 tJUNE 2019

    A-LEVEL, ST LOUIS GRAMMAR
    DA BTEC SPORT STUDIES tA*A*
    APPLIED BTEC BUSINESS tA
    MOVING IMAGE ARTS tB

    SKILLS

    Communication skills Multitasking

    Good customer service Time management

    Problem solving Team player

    Attention to detail Self-motivated

    Social-Media

    Handling conflict

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