Admin Officer CV

with extensive professional experience. I work well under ##############, #######,

pressure and in a team. I enjoy being placed within challenging Worcester, Worcestershire

environments. My foremost strengths include a strong desire to

organized and have an excellent work ethic. I am a graduate of ########################

Business studies from Nottingham Trent University and I have ambitions to work in the Business Sector. I am continually working on self-development to provide expectation-exceeding service.

CORE SKILLS
• Leadership
• Clients

EXPERIENCE

• Customer service July 2019 to Current

• Government experience Admin Officer RPA, Worcester, Worcestershire

• Analysing patterns • Inspecting and maintaining agreements that customers have

• Communication had in place with the government.

• Ability to meet targets • Managing and controlling the amount of money customers

• Teamwork receive and applying penalties if reductions have taken place.

• Excel/word/ PowerPoint • Communicating with customers via call back requests or

• Time Management emails on changes to agreements, this can involve complaints

or notifying us of a sale to land. • Analysing and inputting data into spreadsheets.

• Operating and communicating with different teams within the PERSONAL INFORMATION

office. 06/06/1997 British

• Time Management is crucial and is one of the key performance indicators.

• Due to the RPA being behind on inspections we are required REFERENCES

to meet daily inspection targets. Reference(s): Can be provided upon request

September 2018 to January 2019

Food Bank, Nottingham, Nottinghamshire

• During my final Year at University I garnered some voluntary INTERESTS

experience at the food bank located in Clifton.

Other Achievements: In my spare time, I • The reasoning behind this was due to me noticing over my

have many hobbies including Football, three years in Nottingham the vast amount of people

Rugby and Golf. A personal struggling on the streets.

achievement of mine was captaining the • In my head I felt a duty of care to these people and felt helping

School rugby team to 3 consecutive cup at the local foodbank would be the best way forward.

semi-finals. My teacher relied a lot on • My responsibilities were: Dating food, Weighing food

me during this time, as I had the Designating food to schools Moving tables and chairs for

responsibility of picking the team and during set up and clear down, Interact with the people who

assuring that everybody who was are brave enough to come to the food bank, Talk to those

picked turned up to the game on time. attending about their issues and how they ended up in the

This helped me develop my

situation. organizational skills. In addition, I was also junior Captain of the golf club in which I also had a lot of the same

• Constructing a service for consumers to an excellent standard. • Including dealing with requests and complaints.

• Time Management was key as we had set times for change over and set up had to be completed to perfection before customers arrived.

• Stock replenishment:

• Organisation: Barman duties were at a level I have never come across for with each drink having to be served within five minutes.

January 2017 to January 2018 Waiter/ General barman Royal Oak

• Providing hospitality for guests and clients, which included dealing with requests and complaints in an efficient and professional manner

• General waiting/ barman duties such as waiting tables, serving drinks, and delivering a customer service that satisfied both customers and the employer.

• Time management was important, to deal with serving food/drinks and manning tables.

• Maintain a correct/ reasonable amount of cash flow in the till during the shift

• Stock replenishment.

• Managing the social media (marketing) pages for the pub. January 2013 to January 2016

Kitchen Assistant White Gates Home

• General kitchen duties included washing dishes and cleaning the kitchen, to upkeep a standard of hygiene and cleanliness

• Dealing with any problems in an efficient and professional manner

• Time management was important as clients had specific times for tea/coffee and dinners Voluntary experience.

EDUCATION

2016-2019 BA Honours

Business Studies, Nottingham Trent University, Nottingham 2014-2016 BTEC Business

Hereford and Ludlow College, Business Studies (DMM achieved)

2008-2013 Queen Elizabeth Humanities College

Obtained 8 GCSES, including Maths, Science and English 2020- Advanced Diploma in Public Relations - Level 5- In progress

.