Resource Manager CV

Cockburnspath


  • Resource Manager



    Personal Details
    Telephone Number:   View Contact Details
    City:   Cockburnspath
    Desired job title:   Resource Manager
    Location:   Cockburnspath
    Added On:   about 3 months ago

    Internal

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    Industries

    Administration Education IT Marketing Sales Hospitality

    Job Titles

    IT & Systems Manager Training Assistant Systems Manager Sales Administrator Events Manager Resource Manager Senior & Management Conference & Events Co-ordinator Personnel Officer

    Skills

    General Manager Certificate in Business Marketing Certificate in Personnel Practice Institute of Chartered Shipbrokers the General Managers Diary Dealing with Post Reference Checking

    Qualifications

    Administration

    Employment History

    2006 - Present

    Scottish Community Foundation ( Nov 06 also SCF (Events) Ltd), ------- Responsible for all HR function and IT function with in the Foundation (Edinburgh & Glasgow Offices), including SCF (Events) Ltd * Co-ordinating all recruitment needs from placing adverts, creating application packs, assisting with shortlisting and interviewing * Setting up employee engagement questionnaires and producing reports on the findings * Rewriting all policies and procedures and producing a staff handbook * Setting up a new yearly appraisal system and induction process for staff and trustees * Introducing a Training & Development Plan and organising training courses * Successfully Responsible for Quality Accreditation by Community Foundation Network and responsible for IIP accredidation which is ongoing * Setting up a new complaints procedure in compliance with Fundraising Standards Board * Responsible for transferring staff to newly started organisation adhering to TUPE * Responsible for all ordering - stationery, supplies - Office Management * Responsible for all IT including problem solving, setting up accounts, setting up email addresses, ordering hardware and software and recovering items from backups * PA to the Chief Executive * Sole responsibility for moving offices in June 2007, including organising removal, purchasing furniture within budget, co-ordinating ICT move and ensuring move went smoothly


    Resource Manager

    2006 - 2008


    Office Administrator

    2005 - 2006

    * Responsible for all administrative duties for the office * Responsible for all stationary and catering orders and keeping within the specified budgets * Booking meeting rooms and large conferences. * Assisting with any large event/function * Organising Board papers and meetings, also taking Board Meeting minutes. * Management minute taking * Producing monthly press clippings * Responsible for keeping all Personnel records up to date and setting up new employees. * Producing Personnel statistics/reports * Liaising with all suppliers and providers * Responsible for the upkeep of all the IT issues/services


    Conference & Events Manager

    2002 - 2004

    * Responsible for all administrative and managerial functions for the conference office looking after/training a small team including 2 administrators and 4 conference porters. * Organised all hotel events including major functions such as Christmas Dinner Discos/Lunches, the annual Bank of Scotland Fireworks spectacular, Edinburgh Hogmanay Street party. * Achieved a £ 25,000 increase on sales plan for the year 02/03 by implementing new promotions/agents rates and an increase on those figures for the next year. * Set up local contracts for all regular clients. * Implemented Business Analysis report to highlight business impact of Conference & Events on other departments * Designed a booking database system for the hotel based on the Jarvis Business Systems, which I also used as a Guest History Database. * Regular Duty Management Shifts * Responsible for the General Managers Diary and dealing with all types of enquiries in his absence


    Conference & Events Co-ordinator

    2000 - 2002

    Duties included sales calls, chasing deposits, confirmations, details, sending out correct information and confirmations, showrounds, typing for hotel, updated Conversion Statistics, checking the Sales figures.


    Accounts Assistant

    2000 - 2000

    to help in accounts on a temporary basis. Duties included purchase ledger, sales ledger and daily filing.


    Personnel Officer

    1997 - 1999

    Responsibilities included collating correct wages information prior to processing plus all other aspects of Personnel. Working for the General Manager as secretary dealing with incoming and outgoing mail. Covering Conference & Events & Room Sales whilst Managers were absent.


    Personnel And Training Assistant

    1995 - 1997

    All aspects of P & T within the hotel including: Employment letters, leavers, absence ratios - starter ratios, memos, filing, regrets, organising training, obtaining references, updating Personnel files Also obtained many hospitality internal training certificates in Customer Service, Sales and Marketing, Business Management, Food Hygeine and IT skills and development.


    Education History

    Name of Institution: Stevenson College

    Institute Location: , Edinburgh, , UK

    Education Title: Certificate in Personnel practice

    Description: ICS - Open Learning Hospitality Management Sight & Sound NVQ - Administration level 3 ASET Certificate in Business Marketing



    Personality Assessment data not available!


    Resource Manager CV Profile

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    PERSONAL STATEMENT

     

    A highly motivated and experienced person with experience as a Resource Manager and Conference Events Manager currently looking to resume my professional career after dedicating the last 9 years to raising a family. Excellent administration skills, thorough knowledge of all Microsoft Office programs, as well as proficiency in minute-taking and extensive experience liaising with employees, Board Members and clients. I like to adopt a Person-centred approach when dealing with customers and clients and I enjoy learning new skills and working to concise deadlines. I feel that I am ready to refresh my skills and now fully committed to continuing my career and facing new and exciting challenges.

     

     

    QUALIFICATIONS OBTAINED

     

    Stevenson College – Edinburgh

    Certificate in Personnel practice

    ICS – Open Learning

    Hospitality Management

    Sight & Sound

    NVQ - Administration level 3

    ASET

    Certificate in Business Marketing

     

    EMPLOYMENT HISTORY

     

    Feb 2006 – June 2008

    Resource Manager

    Scottish Community Foundation (Nov 06 also SCF (Events) Ltd), 22 Calton Road , Edinburgh

     

    Responsible for all HR function and IT function with in the Foundation (Edinburgh & Glasgow Offices), including SCF (Events) Ltd

     

                    Co-ordinating all recruitment needs from placing adverts, creating application packs, assisting with shortlisting and interviewing

                    Setting up employee engagement questionnaires and producing reports on the findings

                    Rewriting all policies and procedures and producing a staff handbook

                    Setting up a new yearly appraisal system and induction process for staff and trustees

                    Introducing a Training & Development Plan and organising training courses

                    Successfully Responsible for Quality Accreditation by Community Foundation Network and responsible for IIP accredidation which is ongoing

                    Setting up a new complaints procedure in compliance with Fundraising Standards Board

                    Responsible for transferring staff to newly started organisation adhering to TUPE

                    Responsible for all ordering  - stationery, supplies – Office Management

                    Responsible for all IT including problem solving, setting up accounts, setting up email addresses, ordering hardware and software and recovering items from backups

                    PA to the Chief Executive

                    Sole responsibility for moving offices in June 2007, including organising removal, purchasing furniture within  budget, co-ordinating ICT move and ensuring move went smoothly

     

     

     

    Jan 2005 – Feb 2006

    Office Administrator/Manager

    Scottish Community Foundation, 126 Canongate, Edinburgh

     

                    Responsible for all administrative duties for the office

                    Responsible for all stationary and catering orders and keeping within the specified budgets

                    Booking meeting rooms and large conferences.

                    Assisting with any large event/function

                    Organising Board papers and meetings, also taking Board Meeting minutes.

                    Management minute taking

                    Producing monthly press clippings

                    Responsible for keeping all Personnel records up to date and setting up new employees.

                    Producing Personnel statistics/reports

                    Liaising with all suppliers and providers

                    Responsible for the upkeep of all the IT issues/services

     

     

    Jan 2002 – June 2004

    Conference & Events Manager / Systems Manager /PA to the General Manager

    Mount Royal Ramada Jarvis, 53 Princes Street, Edinburgh

     

                    Responsible for all administrative and managerial functions for the conference office looking after/training a small team including 2 administrators and 4 conference porters.

                    Organised all hotel events including major functions such as Christmas Dinner Discos/Lunches, the annual Bank of Scotland Fireworks spectacular, Edinburgh Hogmanay Street party.

                    Achieved a £25,000 increase on sales plan for the year 02/03 by implementing new promotions/agents rates and an increase on those figures for the next year.

                    Set up local contracts for all regular clients.

                    Implemented Business Analysis report to highlight business impact of Conference & Events on other departments

                    Designed a booking database system for the hotel based on the Jarvis Business Systems, which I also used as a Guest History Database.

                    Regular Duty Management Shifts

                    Responsible for the General Managers Diary and dealing with all types of enquiries in his absence

     

     

    July 2000 – Jan 2002

    Conference & Events Co-ordinator

    Jarvis Mount Royal Hotel

    Duties included sales calls, chasing deposits, confirmations, details, sending out correct information and confirmations, showrounds, typing for hotel, updated Conversion Statistics, checking the Sales figures.

     

     

    April 2000 – July 2000

    Accounts Assistant

    Jarvis Mount Royal Hotel

    Returned to the Mount Royal to help in accounts on a temporary basis.  Duties included purchase ledger, sales ledger and daily filing.

     

     

    April 1997 – April 1999

    Personnel Officer / Sales Administrator -

    Jarvis Mount Royal Hotel

    Responsibilities included collating correct wages information prior to processing plus all other aspects of Personnel. Working for the General Manager as secretary dealing with incoming and outgoing mail.  Covering Conference & Events & Room Sales whilst Managers were absent.

     

     

    Sept 1995 - April 1997

    Personnel And Training Assistant –

    Jarvis Mount Royal Hotel

    All aspects of P & T within the hotel including: Employment letters, leavers, absence ratios - starter ratios, memos, filing, regrets, organising training, obtaining references, updating Personnel files

     

     

    Also obtained many hospitality internal training certificates in Customer Service, Sales and Marketing, Business Management, Food Hygeine and IT skills and development.

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