Information Advisor CV

#### #####

###############, ##########, #######, United Kingdom

0########### • #######################, Date of birth: 23/03/1994

Personal statement

I am an organised individual who is experienced in working where excellent communication skills verbally and written were required but I also have a desire to learn something new and grow as an individual and can learn quickly on the job to be the best that I can be. I am organised, very numerical with a great attention to detail. I can also work brilliantly as an individual and a team player.

Work Experience

Information Advisor, Journeycall

13/08/2018 – 31/08/2020

Responsibilities & Achievements

My role with Journeycall was based on customer service in a fast paced environment, I assisted members of the public with enquiries and complaints about several transport services, some complex which I had to handle with professionalism and a sharp attention to detail. In my time at Journeycall I managed to strengthen my team player and my verbal and writing communication skills especially in pressure situations and flexible in my duties too.

Exiting Steward, G&A Links
15/07/2018 – 22/07/2018
Responsibilities & Achievements
I was based at the exit of the golf course where I had to guide spectators towards the Park & Ride, car parks and the train station from the Open golf championship at ##########. I was part of a set up that was well prepared and went according to plan with no major incidents which contributed massively to the success of The Open at ########## in the summer of 2018.

Programme Support Administrator, The Prince's Trust (Dundee)
31/10/2016 – 31/10/2017
Responsibilities & Achievements
Working at a reception desk my job involved dealing with enquiries mostly on the telephone but sometimes in the office itself when visitors came in whilst presenting myself in a professional way, being highly responsible and reliable such as having a strong eye for detail and managing data efficiently, Working with young people and welcoming them into the centre when they visited. My achievements and skills gained in my time working with The Prince’s Trust were: I grew in confidence I enjoyed working there as my colleagues and I all worked as a great team.

Office Administrator, Jobcentre Plus
09/05/2016 – 03/06/2016
Responsibilities & Achievements
I carried out a variety of tasks from updating staffing holidays, the skills matrix and learning needs analysis using either Microsoft Excel or Word. I also manually created spreadsheets using Excel. I also assembled information packs on Universal Credit, carried out the duties of clearing out old documents ready for destroying, filing, photocopying & scanning. This position helped me gain valuable office skills.

Sport Presentation Runner July, Commonwealth Games
23/07/2014 – 29/07/2014
Responsibilities & Achievements
My roles included assisting members of the public to the correct areas and any facilities which were on site. As the event catered for members of the public as well as celebrities it reinforced to me the need for a polite, professional and calm exterior in many different situations. I collaborated with several scoreboard operators to keep all relevant information regarding scoring, placing and positioning of teams up to date. I was also involved in the relaying of information regarding the next round playoffs between scoreboard and announcers.

The requirements for this role showed a need for absolute accuracy and an attribute which I apply in all areas of my life. I feel the experience I have gained from being a clydesider has highlighted that I enjoy being a team player and feel I played an active part in making the experience an enjoyable one for both the public and competitors alike.

Retail Assistant, Gardyne campus College Shop
29/08/2012 – 16/05/2013
Responsibilities & Achievements
My duties in this role included cash handling, stock taking, recording the sales, cashing up and closing down the shop at the end of business. The experience I gained from working in the college shop allowed me to use my increasing knowledge of sales, money, customer service, stock taking and ordering. This allowed me to gain experience working with the public face to face.

Postal Worker, Royal Mail

May 2009 & August – October 2010

My job with Royal Mail in the former sorting office in ########## involved: Posting letters, parcels and boxes, handing packages to customers who had to come and collect them from the office or pay a small postage fee for them before they could receive their mail and placing the mail in the right address slot. The experience of working in this post on the 2 occasions I did gave me a feel of what working life in an office and working outdoors is like. It also gave me something to work towards for the future and achieving the respect of the people who I worked with whilst carrying out my duties with a smile in all weathers.

Qualifications

Dundee & Angus College
29/08/2012 – 30/05/2016
Accounting & Finance Advanced Certificate – HND: Accounting graded Unit 3, Business Taxation, Financial reporting & Analysis, Management accounting, IT in business, Accounting for specialised transactions, personal enterprise skills, using software application packages, project management: an introduction

########## High School

August 2006 – May 2012

Higher: French

Intermediate 2: Mathematics, Hospitality, Travel & Tourism, Geography

Intermediate 1: English