Administrator CV

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4b Westgrove Avenue

77 Jeanfield Road

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Mobile: 0##########

E-mail: ##################

A high performing individual who demonstrates drive, enthusiasm and initiative. Able to prioritise workload in order to ensure deadlines are met. Displays a high level of flexibility and commitment. Has a good interpersonal and organisational skill. A quick learner who is keen to use this knowledge. Currently looking for a r###rding challenge which will allow the use of newly gained experience and qualifications.

● Communicate effectively, both face to face and in writing

● Solve problems, and consider alternative approaches and solutions

● Engage in effective teamwork, as well as ability to work independently

● Diligent approach to organisation and time management

● Advanced IT skills

● High level of integrity and competence with respect for others and management

● A strong commitment to promote equality and excellence across the board

● Over ten years of customer service experience

● Fluent in both Polish and English

Woodland Trust                                                                                                                 05 August 2019 -

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Administrator/ Receptionist

Supporting diverse team of employees from office manager, site managers, marketing and outreach team to volunteer and membership development officers. Managing requirements of ##### office, including stationery request and  I.T malfunction, so the office runs efficiently. Being the first point of contact for anyone coming, calling and emailing the office. Directing telephone calls to appropriate departments. That also means communication with head office. Taking care of expenses, petty cash, banking cheques, shopping, maintenance of spreadsheets and calendars, data entry, filing, creating records in WORD such as forms, labels and any other basic documents, additionally: printing, laminating, scanning, copying. Dealing with requests from the public such as leaflets, bags and maps of sites. Organising catering, maintain calendars and bookings as agreed with managers. Provide admin support to organisers of large scale events such as Parliamentary Reception, team meetings, document keeper, booking travel and accommodation, manages office papers subscription, monitors training material and confirms it's all up to date.

DECCO STUART AND MACKINTOSH                                                           15 April 2019- 

#####                                                                                                                                08 July 2019

Administrator/ Office Manager

Approving agency’s staff timesheets, processing payroll, thanks to which employee had wages process. Cash sales to staff members and customers that also includes petty cash and banking also investigating discrepancies, processing purchase and expense batches, creating and processing debit notes, processing employees expenses, making stationery orders, filing, copying, scanning documents updating pricing in the company's database, processing applications from future customers and updating their accounts, welcome visitors, communicating with internal and external customers via email or phone on an everyday basis, creating various reports in  Excel, printing labels for the warehouse, printing reports for manager, franking post, distribute incoming and outgoing mail, data input, minute- taking. Taking care of promotional campaign that company holds four times a year; communicating with representatives regarding delivery times of catalogues, setting up the schedule for delivery, printing labels, sending overprints to customers for approval, creating separate spreadsheet for each campaign, communicating with customers in regards of campaign.

SCOTISH AND SOUTHERN ENERGY                                            21 October 2018- 

COMPANY                                                                                                         25 February 2019

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Customer Service Administrator- Warm Home Discount Department.

Processing vulnerable customers’ applications regarding Warm Home Discount accordingly with company’s procedures, that means provisionally qualified or rejecting them, updating information in CS (program that holds information about customer energy/ gas account), Meridio (program that applications are processed in) and WHD database (creating record of the provisionally qualified customers, in effect of which customer could be paid the discount into account). 

Working on spreadsheet assigned by company regarding unsigned and incomplete application sent by customers, in effect of which customer’s application could be processed and then save the record in assigned electronic file and updating information in Excel.

Mailroom Administrator- Warm Home Discount Department

Acceptance of incoming applications in form of mail, opening incoming post, date stamp and assigning to designated by department’s applications categories and after overall count sent to department to be processed as above.

Furthermore, updating management in regards of duration of work, request for co-workers to help manage incoming mail, train employees in regards to procedures and process of work. Sending everyday communication in form of email to managerial staff in regards of count. That also includes explaining discrepancies that could appear during sorting applications. In addition, I was responsible for solving any problem that was encountered during sorting the mail.

GLOVER STREET MEDICAL CENTER                                            21 August 2017-  

                                                                                                                                 20 December 2017

Medical Receptionist

Vision Program - making, cancelling, rescheduling appointments, and calling patients with requests from doctors about setting new appointments or making review for patients.

Docman Program- scanning and filing documents to patients’ records, work flowing

documentation to doctors and behave accordingly to the request sent by them. Calling to patients’ and informing about the results of the labs.

Working on prescription line where requests from patients about their medications have been taken and then processed accordingly. Furthermore, working closely with doctors, making home visits appointments, printing summary of patients’ records, taking samples from patients, dealing with confidential information on an everyday basis, working in a fast-paced environment within the team of people, transferring phone calls from medical staff and patients to the doctors.

##### ROYAL INFIRMARY- #####                                                   08 August 2016 –

(Work experience)                                                                                     19 August 2016

Clerical Officer

Pulling out patient’s record, updating those, tracking them on iFit and Topaz programme, tracking them and picking up from different wards, following and observing work on various wards: Filing Library, Clinical Coding, Information Services, and Record location, Documentation, Referrals, Appointments, Admissions and Outpatients.

CO-OP

(PREVIOUSLY DAVID SANDS LTD)                                   July 2007 – April 2014

Customer Team Member

Preparing shop to open duties included: bakery display, papers display, counting tills,

serving customers, and also working back stock, deliveries, and promotion changeovers,

reductions, cleaning, working towards targets and ordering.

Supervisor (working in David Sands Ltd and after selling Company, continue working in

Co-operative)

Focusing on targets, promotions and customers. Investigating stock discrepancies and

placing orders. Answering phone, adjusting orders, merchandising and dates checking.

##### College UHI-#####                                                                                September 2017-June 2018

Bachelor of Arts in Business and Management (Year 3), 

Strategic Human Resource Management, Multimedia in Marketing, Critical Thinking in Management, Project Planning, Research Skills, Marketing Communication (Level 9 SQA)

##### College UHI- #####                                                                                September 2016- June 2017

Higher National Diploma: Administration and Information Technology

Advanced applications of: Word Processing, spreadsheet (Excel), database (Access), presentation software (PowerPoint), HR application. Office technologies and administration, customer care and communication (Level 8 SQA).

##### College UHI #####                                                                                September 2015- June 2016

Higher National Certificate: Administration and Information Technology

The application of word processing (WP); spreadsheets (Excel); database (Access),

Presentation software (PowerPoint) HR application, bookkeeping programme: SAGE. Office systems and administration. Work experience, customer care and communication (Level 6, 7 SQA)

Spending time with family and friends, solving crosswords, walking, reading books and visiting new places also fluent speaker in both Polish and English who is currently hoping to secure a r###rding job, one which reflects and employs the skills and expertise I have attained both at college and whilst on previous work experience.

Carol Evans                                                                                                                Andy Macmillan                                

Scotland Manager for WT                                                                                Decco Stuart and

Woodland Trust Scotland                                                                                 Mackintosh                 

South Inch Business Park                                                                                Inverlamond Industrial Estate

Shore Road                                                                                                                Inverlamond Road

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PH2 8BW                                                                                                                PH1 3TW

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Email: #####