Community and Administrative Intern CV

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Profile

Confident and resourceful Events Management graduate who has also completed a HNC in travel and tourism, adding extra relevant learning. Recently completed a 10-week community and administrative based internship in New York City to gain extra hands on industry knowledge and life experience in a fast-paced environment. Many years’ experience within the hospitality sector as a waitress, demonstrating a comfort for working within a team in an atmosphere where public interaction is key.

Education

Robert Gordon University, ########                                                                                                                                 2015-2019

Recently graduated with a 2:1 from a BA Hons degree in Events Management.

Modules have included: Marketing, Event Operations, Advertising, Public Relations, Work and Organisational Behaviour, Future Tourism and Lifestyle Consumption and Experience Economies.

Research Project Title – Risk Management: Avoiding crowd management issues and preventing them from escalating into a crisis matter within the Scottish event industry.

North East Scotland College, ########                                                                                                                 2014-2015

HNC in Travel and Tourism (A)

Modules included training in Galileo

Relevant Work Experience

Booking/Admin Assistant and Waitress – The Dutch Mill Hotel                                                                 May 2015-Present

Skills acquired

                Assisting with the booking process during busy periods i.e taking bookings over the phone ensuring the customer is aware of all the new changes since the Covid-19 pandemic

                Ensuring the booking sheets are all up to date and written correctly to ensure all customers reservations are taken care of

                Take and keep track of all booking deposits, ensuring they are entered correctly into the system and are up to date

                Answering emails and social media messages regarding the booking process

                Contacting customers via phone regarding their bookings to confirm or make changes

                Contact suppliers when necessary

                Act as front of house on busy periods, greeting customers upon arrival and taking them to their designated table ensuring they are aware of the new system i.e social distancing

                Help out with waitressing and bar work during the busy periods

                Due to my experience in the company, I often help to train new members of staff when necessary

Community and Administrative Intern - Live Primary (New York City)                                Sep 2019 – Nov 2019

Skills acquired

                Created and assisted in implementing studio operations and processes for 2 locations and 40+ classes per week, as well as 10+ wellness ambassadors 

                Attended weekly meetings where I was required to take minutes to help ensure the team was prepared for upcoming tasks

                Developed and assisted in implementing procurement standards for purchasing of studio, locker room and office items and supplies – handling all inventory organisation for the entire internship period

                Drafted and posted original content for organisation’s blog and social media pages to increase search engine optimization

                Acted as a customer service liaison to over 205 current members in the space, ensuring execution on requests and service enhancements

                Developed value-added event programming for members to expand industry and personal knowledge, leisure activities and networking 

                Managed in-house events for members, including pop-up shops, networking lunches, and conference meetings 

                Researched, contacted, and activated partnerships with local businesses to increase brand awareness, word of mouth and overall sales

                Assisted in office operations, such as office opening and closing procedures, reception greeting and mail distribution

                Created a 30-page Event Manual for the business, detailing every aspect of the current events being held followed by a full Event Management plan for the business when creating new events moving forward

                Assisted with sales, contacting brokers and potential clients whilst adding information to Pipedrive to keep track of all previous actions

Head of Volunteer Assistant – New York Coffee Festival                                                                                                 Oct 2019

Skills acquired

                Acted as main assistant to the head volunteer for the event, helping to monitor over 80 volunteers

                Took over the role of the head volunteer for one day, taking full control and organisation of all volunteers

                Meeting and greeting both volunteers and attendees at the event

                Assisted with the placement and organisation of all volunteers

                Trained all volunteers on the event layout as well as their individual roles

Other Work Experience

Event Assistant – North East Events, ########                                                                                                                 2012-2019

Travel Consultant – Thomas Cook, ########                                                                                                                 2014-2015

Waitress - The Palm Court Hotel, ########                                                                                                                          2013-2014

Skills and Achievements

Communication

                Gained strong experience in communication whilst working closely with the public through jobs in the events, travel and hospitality industries which has allowed me to become more confident in approaching situations with new industry professionals. The majority of these were through face-to-face connections, however I have also managed to gain a lot of knowledge of connecting through email and over the phone.

Teamwork

                Within every role that I have undertaken, some form of teamwork has been required, making my experience levels grow stronger each time. An example of when I have been involved teamwork whilst studying was through the main event task set at university. The task was to work effectively in a group whilst planning and organising a charity event for the public. As a group we ensured strong teamwork was apparent to help gain overall success and gain as much funds and awareness for Chest, Heart and Stroke Scotland. In the end, due to our strong team bond and effective work ethic, we managed to raise £1297.50 for charity whilst gaining a grade A overall.

Problem Solving

                Within my travel consultant role, dealing with money and working out the logistics of financial and travel arrangements, especially for large group holidays, helped to enhance my problem-solving skills.

Organisation

                Every role I have undertaken, within my university career as well as many work experiences, has required a strong level of organisation. The main task where this skill was required was during my 4th year of university, ensuring that all of my deadlines and tasks were completed efficiently. Within both the travel and events industry, organisation is a skill that is unbelievably important. I have managed to increase the skill level whilst assisting clients in Thomas Cook as well as when planning and organising my own events in New York City, making structured plans within both roles.

Leadership

                Whilst completing my internship in New York City, I volunteered at the New York Coffee Festival, taking on the role as the head volunteers assistant. This role was very challenging, providing me with the chance to channel the leadership skills I learned at university to ensure I communicated with each individual within the team effectively. The head volunteer had to step out through the Saturday afternoon, putting me in charge of 60 volunteers at a busy Manhattan based event. This has helped my confidence levels to grow massively, particularly within demanding and unexpected situations.  

Adaptability

                Moving to New York City for 10 weeks and starting at a brand-new job after being in the city for just 1 day has increased my confidence levels and adaptability skills greatly, helping me to understand how quickly I can allow myself to preform to my best ability within a new role.

Additional Skills

                Fully trained in Amadeus GDS: Certificate gained on 13th August 2020

                TESOL/TEFL Diploma Certification: Gained on 17th July 2017 after completing 120 hours of classroom theory and 8 hours of teaching practices in Thailand. Providing me with an incredible experience whilst having the rewarding chance to benefit the lives of some of the local Thai children.

                Very comfortable with using Microsoft Word Office as well as many social media channels

                Driving Licence: Full clean licence

References available on request