Customer Service - Floor Staff CV

Belfast


  • Customer Service - Floor Staff

    General Merchant



    Personal Details
    Telephone Number:   View Contact Details
    City:   Belfast
    Desired job title:   Customer Service - Floor Staff
    Location:   Belfast
    Languages:  
    Added On:   about 4 months ago

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    Industries

    Catering Customer Services Education Marketing

    Job Titles

    Barista ESOL Social Media Floor Staff General Co-ordinator promoter

    Skills

    Cambridge Certificate in Advanced English Certificate HR & Certificate of Attendance Driving Licence Equivalent Certificate Cash Handling Microsoft Office Microsoft PowerPoint Microsoft Word

    Qualifications

    Diploma Literature Diploma Portuguese Language GCSE Administration

    Employment History

    Customer Service - Floor Staff

    2018 - Present

    Customer Service - Floor Staff - * Floor Staff in one of the most prestigious and busiest coffee shop/restaurant in East Belfast. Providing a high standard of customer service in a fast-paced environment.


    Barista

    2017 - 2018

    Barista at Jack Coffee Bar - Eastside Visitors Centre. * Trained barista with additional range of responsibilities that the job entails - cash handling, promoter of CS Lewis Square, and providing a strong and efficient customer service experience to our clients. ------- * Pointed out by the Board as Employee of the month (February 2018) for having my name mentioned numerous times on social media in recognition of customer service satisfaction and efficiency.


    General Co-ordinator

    2016 - 2017

    * I set up the office of the Brazilian Open University in * Networked in academic, business and diplomatic communities to establish the University's Irish presence, promote courses, and recruit students across the island of Ireland * Created strategies to meet students' needs * Leadership of Dublin office team and supervision of full range of office administration


    Barista

    2012 - 2017

    Barista and customer services, Cafe2U (mobile coffee business) * Established a presence for the business in ------- * National Customer Service Award at Cafe2U annual conference covering all UK franchises - Leeds 2016 * Built relationships and promoted the business in an intense customer-oriented environment on a daily basis * Cash handling


    Civil Servant

    2010 - 2010

    Luiza de Teodoro Vieira High and Professional School - Civil Servant on a State Government contract. * High School English Teacher - teaching ESP (English for Specific Purposes) - Nursing, IT and Safety Technician Courses - as well as preparing students for University entrance tests


    Portuguese - English Translator

    2009 - 2011

    Freelance Portuguese - English Translator - Liceu High School ------- * Translator of written reports for students representing Brazil in International Science Fairs worldwide: these fairs included the INTEL ISEF (International Science and Engineering Fair), held annually in the United States. These projects were all in the Chemistry, Physics or Biology field * Also taught these students privately how to present and defend these projects in English


    Business Consultant

    2009 - 2009

    Business Consultant in loan sector * External seller and office team leader, including use of databases and customer relationship management software


    Bilingual Receptionist

    2009 - 2009

    Bilingual Receptionist at Mercado Central (Central Market) in Fortaleza, one of the main tourist attractions in


    English teacher - Language Course

    2008 - 2010

    Microlins - Centro de Formacao Profissional (Centre of Professional Development - Microlins - Considered one of the most prestigious private professional Schools in Brazil) - ------- * Innovative approach to teaching * Adapted approach to reflect individual students' learning styles * Planning of lessons for each term, and production of exam material


    English Teacher - Language Course

    2008 - 2011

    Centro de Formacao Profissional (Centre of Professional Development)


    teacher

    2007 - 2008

    Avancar School and Agapito dos Santos School English and Portuguese teacher for Secondary Education / High School


    English Teacher - Language Course

    2005 - 2007


    Portuguese Instructor

    2001 - 2003

    Church mission work - * Presiding Officer for local and state elections.


    Education History

    Name of Institution: International Open Academy

    Education Title: Certificate

    Major: HR &

    Description: * IT knowledge of Microsoft Office packages in Word, PowerPoint and currently studying Level 3 excel - Microsoft specialist at Belfast Metropolitan College * Level 3 diploma in Administration - Currently studying at Harley Oxford


    Name of Institution: Trinity College London

    Education Title: Entry Level Certificate in ESOL International

    Description: (Speaking and Listening) (Entry 3) - CEFR Level B1.1 with distinction - * Equivalent Certificate in Tourism and Hospitality - CEPMAR Informática - Brazil * Certificate in HR & Payroll Management - International Open Academy * IT knowledge of Microsoft Office packages in Word, PowerPoint and currently studying Level 3 excel - Microsoft specialist at Belfast Metropolitan College * Level 3 diploma in Administration - Currently studying at Harley Oxford


    Name of Institution: Manchester School of Languages

    Education Title: GCSE

    Major: English, Maths, Art, PE, Literature, History, Geography, Philosophy, Biology, Chemistry

    Description: * GCSE equivalents (12 subjects) - English, Maths, Art, PE, Literature, History, Geography, Philosophy, Biology, Chemistry, Physics, Language Studies - grades A-C * TEFL (Teaching English as a Foreign Language) - * Cambridge Certificate in Advanced English (CAE) - Cambridge University Press - Grade C * Entry Level Certificate in ESOL International (Speaking and Listening) (Entry 3) - CEFR Level B1.1 with distinction - Trinity College London * Equivalent Certificate in Tourism and Hospitality - CEPMAR Informática - Brazil * Certificate in HR & Payroll Management - International Open Academy * IT knowledge of Microsoft Office packages in Word, PowerPoint and currently studying Level 3 excel - Microsoft specialist at Belfast Metropolitan College * Level 3 diploma in Administration - Currently studying at Harley Oxford


    Name of Institution: Grande Dourados University

    Education Title: Degree

    Major: Portuguese Language, Literature

    Description: * GCSE equivalents (12 subjects) - English, Maths, Art, PE, Literature, History, Geography, Philosophy, Biology, Chemistry, Physics, Language Studies - grades A-C * TEFL (Teaching English as a Foreign Language) - Manchester School of Languages * Cambridge Certificate in Advanced English (CAE) - Cambridge University Press - Grade C * Entry Level Certificate in ESOL International (Speaking and Listening) (Entry 3) - CEFR Level B1.1 with distinction - Trinity College London * Equivalent Certificate in Tourism and Hospitality - CEPMAR Informática - Brazil * Certificate in HR & Payroll Management - International Open Academy * IT knowledge of Microsoft Office packages in Word, PowerPoint and currently studying Level 3 excel - Microsoft specialist at Belfast Metropolitan College * Level 3 diploma in Administration - Currently studying at Harley Oxford


    Hobbies & Interest

    Hobbies and Interests * Sports / regular gym user - I have played volleyball for the Belfast Olympia Team; * Outdoor activities - walking, road trips and exploring Irish heritage; * Study and reading; * ``Internations'' group and Belfast Portuguese Language Meet-up also linking people of different nationalities in Belfast; * BEAT Carnival, teaching samba dance classes and performing in outdoor Carnivals in Belfast / Bangor;


    Personality Assessment data not available!


    Customer Service - Floor Staff CV Profile

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    Personal Statement

    I am an outgoing, enthusiastic, and hard-working professional with business acumen and a keen eye for detail. Experienced in using my own initiative, I consider myself an individual who is motivated by teamwork and the chance to build positive relationships and in being involved in communicating to a variety of audiences. I am committed and adaptable to continuous professional and personal development, therefore, my objective is to add value and develop my potential in the company I work for.

     

    Employment History

     

                    July 2018 to present – Customer Service – Floor Staff – General Merchant

                    Floor Staff in one of the most prestigious and busiest coffee shop/restaurant in East #######. Providing a high standard of customer service in a fast-paced environment.

     

                    October 2017 to July 2018 – Barista at Jack Coffee Bar – Eastside Visitors Centre.

                    Trained barista with additional range of responsibilities that the job entails – cash handling, promoter of CS Lewis Square, and providing a strong and efficient customer service experience to our clients.

                    Pointed out by the Board as Employee of the month (February 2018) for having my name mentioned numerous times on social media in recognition of customer service satisfaction and efficiency.  

     

                    October 2016 to August 2017 - General Co-ordinator of Unigran Net Dublin

                    I set up the office of the Brazilian Open University in Dublin

                    Networked in academic, business and diplomatic communities to establish the University’s Irish presence, promote courses, and recruit students across the island of Ireland

                    Created strategies to meet students’ needs

                    Leadership of Dublin office team and supervision of full range of office administration

     

                    July 2012 – July 2017 – Barista and customer services, Cafe2U (mobile coffee business)

                    Established a presence for the business in the ####### Harbour Estate

                    National Customer Service Award at Cafe2U annual conference covering all UK franchises – Leeds 2016

                    Built relationships and promoted the business in an intense customer-oriented environment on a daily basis

                    Cash handling

     

                    February 2010 to December 2010 – Luiza de Teodoro Vieira High and Professional School – Civil Servant on a State Government contract.

                    High School English Teacher – teaching ESP (English for Specific Purposes) – Nursing, IT and Safety Technician Courses – as well as preparing students for University entrance tests

     

                    February 2008 to July 2011 – Centro de Formacao Profissional (Centre of Professional Development) – English Teacher – Language Course

                    March 2008 to August 21, 2010 – Microlins – Centro de Formacao Profissional (Centre of Professional Development – Microlins - Considered one of the most prestigious private professional Schools in Brazil) – English teacher – Language Course

                    Innovative approach to teaching

                    Adapted approach to reflect individual students’ learning styles

                    Planning of lessons for each term, and production of exam material

     

                    May 2009 – May 2011 – Freelance Portuguese - English Translator – Liceu High School

                    Translator of written reports for students representing Brazil in International Science Fairs worldwide:  these fairs included the INTEL ISEF (International Science and Engineering Fair), held annually in the United States. These projects were all in the Chemistry, Physics or Biology field

                    Also taught these students privately how to present and defend these projects in English

     

                    January 2009 to March 2009 – Bilingual Receptionist at Mercado Central (Central Market) in Fortaleza, one of the main tourist attractions in Fortaleza – Ceara – Brazil.

     

                    March 2009 to September 2009 – Business Consultant in loan sector of Bradesco Bank

                    External seller and office team leader, including use of databases and customer relationship management software

     

                    February 2007 to December 2008 – Avancar School and Agapito dos Santos School

    English and Portuguese teacher for Secondary Education / High School

     

                    March 2005 – November 2007 – Frank House

    English Teacher – Language Course

     

                    July 2001 – July 2003 – Church mission work – Portuguese Instructor for Americans

     

                    Presiding Officer for local and state elections.

     

     

    Education and Skills

     

                    Degree in Portuguese Language and Literature  – Grande Dourados University (UNIGRAN)

                    Level 2 – Tour Guiding – ####### Metropolitan College

                    GCSE equivalents (12 subjects) - English, Maths, Art, PE, Literature, History, Geography, Philosophy, Biology, Chemistry, Physics, Language Studies – grades A-C

                    TEFL (Teaching English as a Foreign Language) – Manchester School of Languages

                    Cambridge Certificate in Advanced English (CAE) – Cambridge University Press – Grade C

                    Entry Level Certificate in ESOL International (Speaking and Listening) (Entry 3) – CEFR Level B1.1 with distinction – Trinity College London

                    Equivalent Certificate in Tourism and Hospitality – CEPMAR Informática - Brazil

                    Certificate in HR & Payroll Management – International Open Academy

                    IT  knowledge of Microsoft Office packages in Word, PowerPoint and currently studying Level 3 excel – Microsoft specialist at ####### Metropolitan College

                    Level 3 diploma in Administration -  Currently studying at Harley Oxford

     

    Additional Skills

     

                    Full and Clean Driving Licence

                    Equality and Diversity Certificate of Attendance – Prima Linea Role Players Actors and Acting Services

                    Speak Spanish at a basic level

                    Certificates/Statements of participation in the following mini courses offered by the Open University - (English grammar in context; Grammar matters; Paraphrasing text; Summarising text; How to become a critical reader; Translation as a Career; English in the world today; Learning a Second Language; Understanding Language and Using it; Discovering management; The role of a manager; Employee engagement; Communication, management and your own context; Business communication writing a SWOT analysis; Set  up to leadership; Leadership and fellowship;)

     

    Hobbies and Interests

     

                    Sports / regular gym user – I have played volleyball for the ####### Olympia Team;

                    Outdoor activities – walking, road trips and exploring Irish heritage;

                    Study and reading;

                    “Internations” group  and  ####### Portuguese Language Meet-up also linking people of different nationalities in #######;

                    BEAT Carnival, teaching samba dance classes and performing in outdoor Carnivals in ####### / Bangor;

     

     

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